Jordan Ellis
Hospitals have strict infection control protocols in place to protect patients, staff, and visitors. When visiting a hospital, it is important to follow the rules and guidelines to prevent the spread of infection and keep everyone safe. This includes maintaining good hand hygiene, avoiding close contact with sick people, and staying away if you have any COVID symptoms. Visitors should also be mindful of the patient's preferences and comfort, such as asking permission before visiting, keeping the visit short, and avoiding strong smells or allergens like flowers and latex balloons. Additionally, it is important to follow hospital policies and staff instructions, and safety guidelines, such as not touching medical devices and not bringing prohibited items into the hospital.
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What You'll Learn
- Visiting patients: Ask permission, sanitise hands, and keep visits short
- Gifts: Avoid flowers and balloons, opt for cards or books instead
- Communication: Silence phones, keep noise to a minimum, and avoid unnecessary arguments
- Rules: Follow hospital policies, safety rules, and parking instructions
- COVID-19: If symptomatic, call ahead and avoid handshakes or hugs
Visiting patients: Ask permission, sanitise hands, and keep visits short
When visiting patients in the hospital, there are several things you should keep in mind to ensure a positive experience for both yourself and the patient. Here are some detailed guidelines to follow:
Ask permission
It is important to ask the patient's permission before visiting. They may not feel up to having visitors, and it is essential to respect their wishes. Be candid with them and ask if they would prefer a visit on another day or when they return home.
Sanitise hands
Hand hygiene is crucial in hospitals to prevent the spread of infections. Wash your hands with soap and water for at least 20 seconds, or use the sanitiser provided, before touching the patient or giving them anything. Sanitize your hands again after touching any items in the room.
Keep visits short
Hospital patients need plenty of rest, so it is important to keep your visits brief. It's the thought that counts, and your presence, however short, will be appreciated. Staying too long may tire the patient out, so consider visiting more frequently but for shorter periods, no more than 30 minutes at a time. Remember to leave the room when doctors or nurses arrive to examine or talk to the patient, and do not interrupt their consultation.
Additional considerations
There are a few other things to keep in mind when visiting a patient in the hospital:
- Turn off or silence your cell phone.
- Check with staff before entering the patient's room, as they may be resting or undergoing tests.
- Be mindful of the patient's condition and feelings of vulnerability. Keep your voice low, and do not disturb other patients.
- Avoid bringing flowers or balloons, especially if the patient has a roommate, as they may have allergies.
- Do not bring children unless absolutely necessary, as they are susceptible to infections.
- Follow all hospital policies and staff instructions, including designated visiting hours and visitor limits.
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Gifts: Avoid flowers and balloons, opt for cards or books instead
Flowers and balloons are often discouraged as gifts for hospital patients. Flowers and plants are prohibited in intensive care units because they can cause infections and illnesses by harbouring mould and other organisms. They can also trigger allergic reactions in some patients, which can be particularly dangerous for those with respiratory conditions such as asthma. In addition, latex or rubber balloons may not be allowed due to potential allergic reactions, and metallic or mylar balloons may interfere with medical equipment. Furthermore, some patients have reported that receiving flowers reminded them of funerals.
Instead of flowers, opt for colourful tissue paper and craft pipe cleaners, which can be used to create cheerful floral arrangements during your visit. Alternatively, a colourful blanket or a poster of the patient's favourite musician or sports team can brighten up their room while showcasing their personality.
Similarly, cards are a thoughtful alternative to balloons. They serve as a nice keepsake and can be easily stored without taking up too much space. If you want to go beyond a simple card, consider a comfort box, which can include family pictures, favourite quotes, playlists, and non-perishable treats like chocolate. You can also bring an empty shoebox and decorate it together with the patient, making it a fun activity during your visit.
If the patient enjoys reading, consider gifting them a book or a magazine. This can be a great way to help them pass the time and distract them from their illness. You can also purchase a gift certificate for them to choose their own e-book or audiobook titles. If the patient has access to a smartphone or tablet, consider getting them a subscription to an online audiobook or podcast service.
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Communication: Silence phones, keep noise to a minimum, and avoid unnecessary arguments
When visiting a hospital, it is important to be mindful of your communication and behaviour to ensure a positive experience for everyone. Here are some detailed guidelines to follow:
Silence Your Phone:
Hospitals are places where people go to heal, and noise disturbances can be disruptive to patients' rest and recovery. To respect the peace and quiet of the hospital environment, it is essential to silence your mobile phone or turn it off completely. Different hospitals may have varying rules regarding the use of mobile phones, and it is important to adhere to these rules. In some cases, phones may interfere with patient-care devices, so it is crucial to follow the guidelines to ensure the safety of patients.
Keep Noise to a Minimum:
Be mindful of your volume when speaking or laughing, as loud noises can disturb other patients and disrupt the calm atmosphere of the hospital. Keep your visits brief, and always remember to listen quietly when hospital employees enter the patient's room. If you are feeling unwell, it is best to avoid visiting the hospital altogether, as you do not want to risk spreading any illness to those who are already vulnerable.
Avoid Unnecessary Arguments:
Hospitals can be stressful environments, and it is important to maintain a calm and respectful attitude. If disagreements arise, it is best to handle them maturely and avoid escalating the situation. Remember that hospital staff are there to help, so be polite and cooperative. If you have any questions or concerns, address them appropriately and respectfully.
Additional Tips for a Positive Hospital Experience:
- Wash or sanitise your hands frequently, especially before touching any items in the patient's room, to prevent the spread of infections.
- Be considerate of the patient's preferences and comfort. Always ask their permission before visiting, and respect their wishes if they prefer not to have visitors at that time.
- Follow hospital policies and staff instructions, including visiting hours and limits on the number of visitors.
- Refrain from bringing flowers or balloons, especially if the patient has a roommate, as they may trigger allergic reactions.
- Be mindful of the patient's energy levels and keep visits short. It is the thought that counts, and frequent short visits can be more beneficial than lengthy ones.
By following these guidelines, you can help create a peaceful and healing environment for patients and contribute to a positive hospital experience.
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Rules: Follow hospital policies, safety rules, and parking instructions
When visiting a hospital, it is important to follow the hospital's policies, safety rules, and parking instructions. Here are some guidelines to follow:
Hospital Policies
Hospitals have policies in place to ensure the safety and well-being of patients, visitors, and staff. These policies may include set visiting hours, limits on the number of visitors per patient, and rules regarding visitor conduct. It is important to familiarize yourself with the hospital's policies and follow them accordingly. Some common hospital policies include:
- Obtaining permission from the patient before visiting and respecting their preferences regarding visits.
- Maintaining hand hygiene by washing or sanitizing your hands before and after touching any items or surfaces in the patient's room.
- Refraining from bringing balloons or flowers, especially if the patient has a roommate, as they may trigger allergic reactions.
- Keeping visits brief and considerate of the patient's energy levels and privacy during examinations or treatments.
Safety Rules
To ensure the safety of everyone in the hospital, follow these safety rules:
- Wear a face mask to protect yourself and others from airborne viruses. The hospital should provide masks if you don't have one.
- Turn off or silence your cell phone. In some areas, cell phone use may interfere with patient-care devices.
- Be courteous and minimize noise to avoid disturbing other patients and staff.
- Refrain from smoking anywhere on hospital premises, including outdoor areas.
Parking Instructions
Hospitals typically offer parking options for patients and visitors, and it is important to follow the parking instructions to avoid inconvenience or penalties:
- Familiarize yourself with the hospital's parking rules, including any designated parking areas, valet services, and parking fees.
- Obtain a parking voucher if required and present it to the valet attendant or display it in your vehicle.
- Do not park in hospital drop-off areas or designated no-parking zones to avoid blocking emergency access.
- Inquire about parking rates and payment methods, as some hospitals offer complimentary or discounted parking for patients and visitors under certain circumstances.
By following these guidelines, you can help ensure a smooth and safe experience during your visit to the hospital while adhering to the necessary rules and instructions.
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COVID-19: If symptomatic, call ahead and avoid handshakes or hugs
If you are experiencing COVID-19 symptoms, it is important to alert emergency medical services (EMS) before you arrive at the hospital so that they can prepare and protect themselves. You should also avoid physical contact with others, such as handshakes or hugs, to reduce the risk of spreading the virus.
When to Seek Emergency Care
If you are experiencing COVID-19 symptoms, such as fever, cough, or shortness of breath, and they are not causing distress, you can treat yourself at home and get a COVID test. However, if your symptoms are severe or cause difficulty breathing, you should seek emergency medical attention. In the case of a medical emergency, such as a potential stroke or heart attack, do not delay seeking immediate care as it can put your health at great risk.
Precautions and Protocols
Hospitals have implemented strict safety protocols and infectious disease prevention measures to ensure patient safety. These include entry-point COVID-19 screenings, social distancing, mask mandates, visitor restrictions, and limited entry and exit points. Hospitals are also creating separate COVID-19 and non-COVID-19 areas to protect all patients.
Visitation Policies
Visitation policies may vary among hospitals, with some allowing only "essential care partners" defined as those providing physical, psychological, and emotional support. It is important to check the specific policies of your hospital and local guidelines. Some hospitals may offer alternatives, such as virtual visits or connecting patients with their loved ones through technology.
Protecting Yourself and Others
When visiting the hospital, it is important to follow the recommended precautions to protect yourself and others. Wear a mask that covers your nose and mouth, practice social distancing, and avoid close contact with others as much as possible. If you are experiencing COVID-19 symptoms, it is crucial to call ahead and inform the hospital staff so they can provide appropriate instructions and ensure the safety of both patients and staff.
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Frequently asked questions
Always use the main entrance, and sanitize your hands after touching surfaces. Avoid close contact with sick people, and keep your visit short.
Don't go to the hospital without calling first. This will help staff to admit you in isolation.
Flowers, balloons, and perfume are best avoided. Flowers and balloons can trigger allergies, and strong smells may induce discomfort.
Cards, books, puzzles, or something comfortable like a nightgown or slippers are good choices.
Encourage the patient to speak, and listen carefully. Answer their questions without including unnecessary information, and avoid making assumptions about their feelings or symptoms.
