Hailey Tran
Haven Behavioral Hospital of Frisco is a mental health and addiction treatment center in Frisco, Texas. They offer a range of treatment options, including inpatient and outpatient programs, for both adolescents and adults. The hospital provides holistic and evidence-based therapies and takes an individualized approach to treatment. However, reviews from former patients and their families on sites like Rehab.com and Indeed.com paint a mixed picture, with some praising the hospital's care and others criticizing it as unorganized, understaffed, and lacking in communication and consistency. The hospital has also received complaints on the Better Business Bureau website, with one complaint going unanswered.
| Characteristics | Values |
|---|---|
| Location | 5680 Frisco Square Blvd STE 3000 Frisco, TX 75034-3319 |
| Phone Number | (469) 535-8000 |
| Treatment | Inpatient and outpatient addiction treatment and mental health care |
| Treatment Approach | Individualized, holistic, and evidence-based |
| Therapies | Cognitive-behavioral therapy (CBT), psychoeducation, music therapy, dance therapy, recreational therapy |
| Patient Population | Adolescents and adults |
| Staffing | Licensed multidisciplinary staff |
| Insurance | Accepts all major forms |
| Accreditation | BBB accredited |
| Complaints | Unkind and disrespectful staff, inconsistency in care, high staff turnover, understaffing, poor management, lack of cleanliness |
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$103.2 $129
$154 $249.99
What You'll Learn
Patient complaints about staff
A review on rehab.com describes the doctor, nurses, and techs working at Haven Behavioral Hospital of Frisco as "unkind, uncaring, and disrespectful". The review also mentions the "astounding" lack of communication and consistency in care. The reviewer warns others against visiting the facility, stating that if they "truly care for your loved ones, you won't send them here".
Another review on the same website describes a "hellish experience" at the hospital. This review also warns others against sending their loved ones to the hospital.
A former employee writes about their experience working at the hospital on indeed.com. They describe the hospital as "very unorganized", "not the cleanest", and suffering from constant understaffing, which created unsafe working conditions. They also mention that nurses were expected to handle 20 or more patients, in addition to other tasks such as charting and medication management.
Another former employee mentions the high turnover rate at the hospital, which they attribute to the many changes the company is going through. They also mention that the hospital has a long history of poor management, which has not improved.
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Inadequate staffing and training
Haven Behavioral Hospital of Frisco is a mental health and addiction treatment center in Frisco, Texas. They offer a range of services, including inpatient and outpatient programs, holistic and evidence-based therapies, and specialized treatment for adolescents and adults. However, despite their comprehensive treatment options, the hospital has received several reviews and complaints that highlight significant concerns, particularly regarding inadequate staffing and training.
One of the most pressing issues at Haven Behavioral Hospital of Frisco is understaffing. Multiple reviews from former employees mention constant understaffing, which creates an unsafe working environment and impacts patient care. Nurses are reportedly expected to handle a high number of patients, often more than 20, while also running the unit, charting, and administering medications. This heavy workload due to understaffing can lead to overworked nurses and potentially compromise the quality of care provided to patients.
In addition to understaffing, reviews suggest that the training provided to staff may be inadequate. One former employee mentioned that employees are sometimes expected to train other employees while they are still learning themselves. This practice can lead to inconsistencies in the knowledge and skills of the staff, impacting the standardization of care provided to patients. Proper and comprehensive training is essential in a healthcare setting to ensure that all staff members are competent and confident in their roles.
The high turnover rate mentioned in the reviews further exacerbates the issues of inadequate staffing and training. When a facility experiences frequent staff turnover, it can be challenging to establish a consistent and cohesive team. This turnover can also contribute to a sense of disorganization and instability within the hospital, impacting the overall efficiency and effectiveness of patient care. A high turnover rate can be indicative of underlying issues within the organization, such as unsatisfactory working conditions, poor management, or a lack of support for employees.
The impact of inadequate staffing and training at Haven Behavioral Hospital of Frisco is evident in the reviews left by both former employees and patients or their family members. One review specifically mentions that many patients were discharged before they were ready, which could be a consequence of the understaffing and improper training. Additionally, a family member of a former patient described their loved one's experience at the hospital as "hellish" and strongly advised others against seeking treatment there.
To address the concerns of inadequate staffing and training, Haven Behavioral Hospital of Frisco should consider several measures. Firstly, conducting a comprehensive review of their staffing levels and adjusting them to ensure safe patient care is imperative. Secondly, investing in proper training programs for all staff members, including ongoing professional development, can help improve the consistency and quality of care. Additionally, addressing the underlying factors contributing to high turnover rates, such as improving working conditions and providing competitive salaries and benefits, may help create a more stable and dedicated workforce.
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Poor management
Haven Behavioral Hospital of Frisco has received criticism for its management practices. Several reviews highlight issues with understaffing, heavy workloads, and unsafe working conditions. One review mentions that nurses are expected to handle over 20 patients, run the unit, chart on patients, and administer medications, leading to concerns about the quality of care and patient safety. High turnover rates and improper training further contribute to the challenges faced by the staff.
The hospital has also been criticized for its budgeting and prioritization. One reviewer mentioned that the facility seemed more focused on financial gains than patient care, indicating that budgeting practices were misaligned with patient needs. This perception of prioritization can negatively impact the public's trust in the hospital and its commitment to providing quality healthcare services.
Communication and transparency are other areas of concern for the hospital's management. Some reviewers noted a lack of communication and consistency in patient care, which can be detrimental to patient well-being and recovery. Effective communication is essential in healthcare settings to ensure seamless coordination and the best possible outcomes for patients.
Additionally, Haven Behavioral Hospital of Frisco has been accused of responding to negative reviews with "canned responses." This indicates a potential lack of personalized attention to patient concerns and a failure to take responsibility for shortcomings. Addressing complaints and feedback constructively is crucial for any healthcare organization to improve its services and regain trust.
While the hospital has made efforts to improve, with one review praising the new CEO for their communicative and transparent approach, the weight of the issues suggests a need for more comprehensive changes to management practices to ensure the well-being of both patients and staff.
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Treatment options
Haven Behavioral Hospital of Frisco is a mental health and addiction treatment centre in Frisco, Texas. The hospital offers a range of treatment options for individuals seeking help with mental health and substance abuse issues.
The hospital provides both inpatient and outpatient treatment options, including an intensive outpatient program (IOP) for adults and adolescents. The length of stay for inpatient treatment is based on individual treatment goals and is determined in consultation with the medical team. The adolescent IOP is held in the evenings to accommodate school schedules and is suitable for kids aged 12 to 17.
The treatment programs are tailored to address specific mental health issues, including PTSD, ADHD, grief, depression, anxiety, panic attacks, bipolar disorder, suicidal thoughts, schizophrenia, schizoaffective disorder, psychosis, and personality disorders.
Therapeutic Approaches
Haven Behavioral Hospital implements holistic and evidence-based therapies, including cognitive-behavioral therapy (CBT), psychoeducation, music therapy, dance therapy, and recreational therapy. Treatment sessions consist of individual and group therapy, with a focus on providing compassionate and individualized care.
Additional Services
The hospital also provides transitional housing for individuals recovering from substance use disorders, offering a safe and structured environment to support long-term sobriety and reintegration into daily life.
Haven Behavioral Hospital accepts most major insurance plans and offers a free 15-minute consultation for those interested in their services. The hospital is committed to providing exceptional patient care and maximizing patients' chances for long-term recovery.
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Patient and family experiences
Haven Behavioral Hospital of Frisco offers a range of treatment options for mental health and addiction, serving patients aged 12 and older. The hospital provides residential inpatient and intensive outpatient programs with specialized treatment groups for adolescents and adults. The hospital's approach to treatment is individualized, with licensed multidisciplinary staff contributing to the treatment planning process alongside the patient and their family.
One family's experience with Haven Behavioral Hospital of Frisco was less than ideal. A parent shared on rehab.com that their daughter had a "hellish experience" at the hospital in December 2022. They described the staff as unkind, uncaring, and disrespectful, with a lack of communication and consistency in care. This parent advised others against sending their loved ones to the facility.
Another family's experience, as shared on the same platform, indicated that they had a positive experience with the Medical City Mental Health and Wellness Center in Frisco, which is presumably associated with Haven Behavioral Hospital. The management of the facility responded to this review, expressing their commitment to ensuring a positive experience for their patients and inviting the reviewer to contact their patient advocate to address their concerns.
The hospital's treatment programs include holistic and evidence-based therapies such as cognitive-behavioral therapy (CBT), psychoeducation, music therapy, dance therapy, and recreational therapy. These therapies aim to address mental health and substance abuse issues, with a focus on long-term recovery and wellness. The hospital also offers transitional housing to support individuals recovering from substance use disorders, providing a safe and structured environment for practicing long-term sobriety while reintegrating into daily life.
Reviews from employees of Haven Behavioral Healthcare in Frisco, TX, reveal a mixed bag of experiences. Some employees have praised the new management for its transparency and clear communication. They appreciate the CEO's ability to convey expectations and provide a sense of purpose to the team. However, others have criticized the company for its long history of poor management, constant understaffing, and unsafe working conditions. There are concerns about nurses being overworked and expected to handle a high number of patients, which could potentially impact the quality of care. Budgeting issues and a focus on profits over patient care have also been mentioned as drawbacks.
Frequently asked questions
Haven Behavioral Hospital of Frisco is a mental health and addiction treatment center in Frisco, Texas. They offer inpatient and outpatient addiction treatment and mental health care.
Haven Behavioral Hospital implements holistic and evidence-based therapies, including cognitive-behavioral therapy (CBT), psychoeducation, music therapy, dance therapy, and recreational therapy.
Some people have complained about the hospital being disorganized, unclean, and understaffed. There have also been complaints about the doctors, nurses, and techs being unkind, uncaring, and disrespectful.
Yes, there are also positive reviews of the hospital, with some people praising the new management for being communicative and transparent.
You can contact the hospital by calling them directly or by visiting their website.
