Logan Reid
Hospitality Services Group (HSG) is a hospitality company based in Chicago, Illinois, that provides staffing services to hotels and other establishments. Reviews from former and current employees indicate a mixed experience, with some praising the company for its flexibility, positive work environment, and travel opportunities, while others criticise it for low wages, poor management, and a lack of job security. Other notable hospitality companies in Chicago include Hyatt, a global hospitality brand with its headquarters in the city, First Hospitality, a hotel management and hospitality operations company, and East Bank Club, a fitness, sports, and dining facility known for its first-class hospitality.
What You'll Learn
Employee reviews
Reviews for Hospitality Services Group in Chicago are mixed. One common positive is the ability to create your own schedule. One employee review says, "...they always have something for you to do when you want to make a little extra money. They help make you feel like you are a part of a family and not just an employee." Another review mentions that the work is ""very simple and easy" and that travelling to different events in Chicago is "exciting". Employees also mention that the work is enjoyable because they get to meet new people.
On the other hand, some employees mention that the pay is too low, especially since they don't receive tips when serving. Others mention that there is a disconnect between management and employees, and that management does not have the workers' backs. One employee mentions that they had to wait until the next business day to get in contact with management if something occurred while on the job. Another employee mentions that management does not know what is going on half the time, and that clients treat employees unprofessionally.
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Work culture
The Hospitality Services Group (HSG) in Chicago offers a variety of roles, including bartending, housekeeping, and dishwashing. The work itself is described as simple and easy, with employees getting to travel to different locations and meet new people. This aspect of the job is considered exciting and a great experience by some employees. The work culture at HSG Chicago is rated highly for diversity and inclusion, career opportunities, compensation and benefits, and senior management.
However, there are some negative reviews, with reports of an extreme disconnect between management and employees, unprofessional treatment of staff by clients, and inconsistent hours. Some employees have also reported issues with pay and a lack of organisation. There is also no direct point of contact for emergencies that affect work attendance.
On the positive side, HSG offers flexibility in scheduling, and employees have reported feeling like part of a family. The work is generally considered easy, and employees are given a minimum of 15 to 20 minutes to clean guest rooms. HSG also offers benefit packages, including insurance, sick days, and vacation days.
Overall, while there are some negative reports, the work culture at HSG Chicago seems to offer a mix of positive and negative experiences, with employees highlighting the simplicity of the work, the excitement of travelling to different locations, and the flexibility in scheduling, while also pointing out issues with management, pay, and organisation.
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Management
One employee review mentions that the management team was very professional and worked quickly to get them to their assigned location. They also highlight the benefit of being able to create their own schedule, which is indicative of a certain level of flexibility afforded by management.
However, other reviews paint a different picture. One former employee describes the company as "unprofessional and unorganised", echoing similar sentiments expressed by another reviewer who mentions that management "don't know what's going half the time". There seems to be a consensus among some employees that there is an extreme "disconnect between management and employees within the company".
Additionally, there are concerns about inconsistent work hours, with employees reporting that they were not given the hours they were promised. This is further exacerbated by the difficulty in contacting management, particularly in the event of an emergency that impacts work attendance.
Despite these criticisms, it is worth noting that HSG Chicago offers employees the opportunity to work in different locations and meet new people, which some employees appreciate. The work itself is described as simple and enjoyable, and HSG provides benefits such as insurance, sick days, and vacation days.
In summary, while HSG Chicago offers certain advantages, there appear to be areas for improvement in management, particularly in addressing the disconnect between management and staff, ensuring consistent work hours, and enhancing communication channels.
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Job security
On the other hand, some reviews mention the ability to choose which events or locations to work at, allowing employees to adapt to different work environments and potentially increase their job security by taking on more work. The company also offers permanent positions after a year of contract work, which could provide more stability.
Overall, it seems that job security at Hospitality Services Group Chicago may depend on individual circumstances and experiences. While some employees appreciate the flexibility and variety of work, others may prefer more consistent and long-term employment. The company's responsiveness to employee needs and its ability to provide stable work may impact an individual's job security within the company.
In terms of specific examples, one employee review mentions working "very few hours" and seeking full-time employment elsewhere. Another review highlights the seasonal nature of the work and the lack of support from management, indicating a potential lack of job security. Conversely, a positive review mentions the ability to gain experience in different locations and the potential for permanent employment after a year, suggesting that job security can be achieved through hard work and dedication.
It is worth noting that the majority of reviews for Hospitality Services Group on Glassdoor are anonymous, which may indicate that employees do not feel secure enough in their positions to publicly share their experiences. This could suggest that job security is a concern for a significant number of employees.
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Benefits
There are several benefits to working with Hospitality Services Group in Chicago. Firstly, employees have the flexibility to create their own schedules, which is especially useful for those seeking extra money or filler work. This flexibility also allows individuals to adapt to different work environments and interact with a diverse range of people, enhancing their overall work experience.
Hospitality Services Group offers a range of work opportunities, including positions in hotel housekeeping, dishwashing, bartending, and serving. Employees get to travel to different locations and work in various settings, from downtown areas to tourist spots. This aspect of the job provides a unique perspective and a chance to explore Chicago and its vibrant neighbourhoods.
The company also provides a supportive work environment, with employees helping each other out and fostering a sense of teamwork. This collaborative culture contributes to a positive work-life balance, ensuring that everyone can leave on time and enjoy their time off, exploring Chicago's attractions and amenities.
Additionally, Hospitality Services Group offers a benefit package that includes insurance, medical sick days, and vacation days. This package demonstrates the company's commitment to the well-being and work-life balance of its employees, which is essential for maintaining a happy and healthy workforce.
Lastly, Hospitality Services Group values its employees and treats them like family. This sense of community and inclusion can boost employee morale and create a positive work culture, making individuals feel valued and appreciated beyond just their professional contributions.
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Frequently asked questions
Employee reviews are mixed. Some praise the company for its flexibility, the ability to travel to different locations, and the team's helpfulness. Others criticise the company for its poor management, low pay, and lack of benefits.
Some employees report that the ability to create your own schedule and the flexibility of the role are benefits. The opportunity to travel to different locations and meet new people is also cited as a positive.
Some employees have reported issues with management, including a disconnect between management and employees, and feeling that the company does not have their backs. Others have reported low pay, a lack of benefits, and an unpredictable schedule.
Roles include housekeeping, bartending, and dishwashing.
