Claire Dawson
Kaiser Permanente Redwood City Medical Center is a general medical and surgical facility located in Redwood City, California. The hospital has been recognized for its excellence in patient safety and outstanding patient experience, receiving the Patient Safety Excellence Award and Outstanding Patient Experience Award. It has also been named one of the Best Hospitals for Maternity Care by Newsweek and U.S. News & World Report. The rankings for hospitals are based on patient outcomes, patient experience, care-related factors, and expert opinions. Kaiser Permanente Redwood City Medical Center is rated high-performing in one adult procedure or condition and is known for providing superior quality care.
| Characteristics | Values |
|---|---|
| Name | Kaiser Permanente Redwood City Medical Center |
| Location | Redwood City, California |
| Type | General medical and surgical facility |
| Beds | 149 |
| Ranking | Rated high-performing in 1 adult procedure or condition |
| Specialty | Neurology, Surgery |
| Awards | Patient Safety Excellence Award, Outstanding Patient Experience Award, Best Hospitals for Maternity Care |
| Ratings | Top in the nation for providing excellence in patient safety, Top in the nation for overall patient experience |
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What You'll Learn
Patient safety and experience
Kaiser Permanente Redwood City Medical Center is a highly regarded hospital in Redwood City, California. The hospital has received recognition for its patient safety and experience, as evidenced by its Patient Safety Excellence Award and Outstanding Patient Experience Award from Healthgrades. Healthgrades evaluates hospital performance using objective quality measures, including clinical outcomes, patient safety, and patient experience.
Kaiser Permanente Redwood City Medical Center was also named one of the Best Hospitals for Maternity Care by Newsweek and U.S. News & World Report. The medical center offers CenteringPregnancy, a nationally recognized style of prenatal care in a group setting, empowering women to actively participate in their care and make informed decisions during pregnancy and beyond.
The hospital's performance in treating disparate groups within its community is also assessed by U.S. News. This includes evaluating outcomes and access to care based on socioeconomics and demographics to ensure equitable treatment for all.
Kaiser Permanente Redwood City Medical Center is rated high-performing in one adult procedure or condition and is a general medical and surgical facility. The rankings are based on patient outcomes, such as survival rates and the ability to return home without requiring additional institutional care, patient experience, care-related factors like nurse staffing, and expert opinions.
The hospital's design also contributes to patient safety and experience. The seven-story, 149-bed hospital features private rooms with room service and advanced neurological care and surgery capabilities. The efficient plan includes an enclosed healing garden, outdoor dining, and a meditation area, promoting a holistic approach to patient care.
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Surgical and medical procedures
Patient outcomes refer to factors such as survival rates and the ability of patients to return home after treatment, rather than needing additional institutional care. Patient experience is assessed through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which considers doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions.
Care-related factors include nurse staffing and patient services. Kaiser Permanente Redwood City Medical Center has been recognised for its nursing standards, meeting the American Nurses Credentialing Center's high standards. The center also provides advanced trauma care and urgent/emergent healthcare services to all age groups 24 hours a day, 7 days a week.
Kaiser Permanente's selection of practitioners and facilities involves evaluating quality, member experience, and cost-related measures. These measures include HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. The center has received awards for patient safety and outstanding patient experience, demonstrating its commitment to delivering superior quality care.
The hospital's performance in surgical and medical procedures is also reflected in its ratings for specific areas, such as gastroenterology and GI surgery. These ratings consider patient outcomes, patient experience, nurse staffing, and advanced clinical technologies. While the exact ranking of the hospital in this specialty is not explicitly stated, it is rated as high performing, indicating that it is within the top 10% within the specialty.
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Maternity care
Kaiser Permanente Redwood City Hospital has been recognised for its maternity care by Newsweek magazine, ranking among the best in the United States. In 2020, it was one of 12 KP Northern California hospitals named the best in the nation for providing exceptional maternity care. In 2021, it was one of 12 Northern California Medical Centres that earned top marks for providing safe, high-quality care to mothers and their newborns. In 2024, it was one of 13 Kaiser Permanente Northern California hospitals recognised as among the best in the United States for providing exceptional care to parents and their newborns.
Kaiser Permanente Redwood City Hospital has a long-standing commitment to improving maternal health and the maternity care experience for patients and members. The hospital provides comprehensive prenatal care, helping to understand patients' health histories and lower the risk of complications. Members are supported to focus on their health even before pregnancy. If a pregnant patient has a high-risk pregnancy or a chronic condition, the hospital tailors their care – including providing remote monitoring tools – to reduce risks, helping to keep mother and baby safe. The hospital also offers a coordinated birthing plan that addresses everything from delivery preferences to whether they want to breastfeed.
Kaiser Permanente's prenatal care program focuses on reducing complications by understanding patients' health histories and tailoring care for those with high-risk pregnancies or chronic conditions. The hospitals also offer personalised birthing plans and mental health support, including screenings for prenatal and postpartum depression.
Kaiser Permanente Redwood City Hospital features CenteringPregnancy, a nationally recognised style of prenatal care in a group setting. Its aim is to build a community that empowers women to be actively involved in their own care and equips them to make healthy choices throughout their pregnancy and beyond.
The hospital's Supporting Vaginal Birth Program has resulted in marked decreases in caesarean births for first-time mothers, and its Enhanced Recovery After Surgery Program helps new mothers recover more quickly after delivering by caesarean section with enhanced early mobility and improved pain control minimising the use of narcotics.
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Neurology
Kaiser Permanente Redwood City Medical Center is a general medical and surgical facility located at 1100 Veterans Boulevard, Redwood City, California. The hospital provides specialized neurological care to Kaiser Permanente members from across Northern California. The Neuroscience Center at the medical center is dedicated to advancing the latest techniques and procedures for its members.
The Neurology department at the Redwood City Medical Center sees adult and teenage patients by referral only from other physicians or nurse practitioners. The department emphasizes neurologic follow-up for conditions such as multiple sclerosis and movement disorders, including Parkinson's Disease. The department is located on the third floor of the Marshall Medical Offices at 905 Maple St, Redwood City, and operates Monday through Friday from 9:00 a.m. to 12:30 p.m. and 1:30 p.m. to 5:00 p.m.
The Kaiser Permanente Redwood City Medical Center is rated high-performing in 1 adult procedure or condition. The center is part of the Kaiser Foundation Health Plan (KFHP), which uses quality, member experience, and cost-related measures to select practitioners and facilities. These measures include HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need.
The center has been recognized for its performance in both specialty and single-focus care, with US News publishing patient experience ratings in up to 10 key categories. While the hospital's overall ranking in neurology is not explicitly mentioned, its commitment to advancing neurological care and its high-performing rating in adult procedures indicate a strong focus on patient care and neurological services.
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Hospital rankings methodology
The ranking of hospitals is an important tool for patients to decide where to receive care. U.S. News ranks the best hospitals by state, specialty, and more, evaluating data on nearly 5,000 hospitals. The ranking system is based on a rigorous eligibility process that includes factors such as the complexity of care patients require, the number of patients treated, and the level of care a hospital can provide. The rankings are divided into two subcomponents: 15 specialty rankings (11 for Children's Hospitals) and 20 procedure and condition ratings.
The specialty rankings are for patients who need a hospital that excels in treating complex, high-risk cases. Hospitals are ranked from 1 to 50 in each specialty, with those not ranked but in the top 10% rated "high performing." Rankings in 12 specialties rely largely on objective data, such as Medicare claims and other publicly available data. Each hospital analyzed in 11 of the 12 data-driven rankings received an overall score from 0 to 100 based on four elements: patient outcomes, care-related indicators, expert opinion, and patient experience. Patient outcomes include survival rates and the rate at which patients were able to return home rather than needing additional institutional care. Care-related indicators include the intensity of nurse staffing and the breadth of patient services. Expert opinion is obtained through physician surveys, and patient experience is based on survey responses from patients.
Procedure and condition ratings focus on 20 commonly needed individual types of care provided at most hospitals, producing ratings of high-performing, average, or below average, rather than numerical rankings. Data from multiple sources, including claims from the Centers for Medicare and Medicaid, are analyzed to assess the hospital's risk-adjusted outcomes, such as 30-day mortality, 30-day readmission, and length of stay. Variables linked to quality of care, including the number of patients treated, nurse staffing, participation in data transparency boards, and whether the hospital employed an ICU specialist, are also factored in.
Each year, the ranking methodology is revisited and refined based on medical literature and input from patients, clinicians, researchers, hospital leaders, and health care experts. The methodology changes for the 2025-2026 rankings included revisions based on this input.
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Frequently asked questions
Kaiser Redwood City Hospital has been recognized for its Patient Safety Excellence Award™. It was also ranked top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications.
Kaiser Redwood City Hospital received the Outstanding Patient Experience Award™ in 2025 and 2023. It was also ranked top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions.
Kaiser Redwood City Hospital is rated high-performing in 1 adult procedure or condition. It is also rated in several adult specialties. However, it is not clear how it compares to other hospitals in the nation as rankings depend on the specific procedure or condition.
Kaiser Redwood City Hospital was named one of the Best Hospitals for Maternity Care by Newsweek and U.S. News & World Report. It offers CenteringPregnancy, a nationally-recognized style of prenatal care in a group setting.
