Hailey Tran
As of 2023, there are 6,093 hospitals in the United States. While no exact figure is available for how many of these have hotels attached, it is clear that this number is increasing. Hospitals are increasingly adopting hotel-like amenities to improve patient satisfaction and experience. Some hospitals, such as Cedars-Sinai in Los Angeles, have long been associated with deluxe accommodations and VIP suites. More recently, even smaller hospitals have begun to offer amenities like room service and nail salons. This trend is driven by marketing and patient demand, with hospitals seeking a competitive advantage. As patients travel greater distances for medical treatment, developers are seizing the opportunity to build hotels near major medical centers. These hotels cater to patients, their families, and medical professionals, offering convenient and comfortable accommodations.
| Characteristics | Values |
|---|---|
| Number of hospitals in the United States | 6,093 |
| Number of hospitals with hotels attached | Unknown, but at least 2 (Cleveland Clinic and Baylor University Medical Center) |
| Reasons for hospitals to have attached hotels | Patient satisfaction, convenience for patients' families, increased revenue, competitive advantage |
| Reasons for patients to choose a hospital with an attached hotel | Amenities, comfort, lower cost |
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What You'll Learn
Patient satisfaction is a priority for both
In recent years, hospitals have become increasingly concerned with patient satisfaction, as it is linked to hospital reimbursements and can be a marker of clinical quality. As a result, hospitals have started to offer amenities and services that are more akin to hotels, such as room service, nail salons, and private rooms. Some hospitals have even gone as far as to build hotels on their campuses to provide convenient and comfortable accommodations for patients' families and other visitors.
The hotel industry has decades of experience in managing and researching customer satisfaction, and hospitals can learn from this to improve their patients' experiences. For example, hotels have focused on satisfying guests and exceeding their expectations, which can be applied to hospitals' preadmission, check-in, hospital stay, discharge planning, and post-stay experiences. By adopting these practices, hospitals can improve patient approval and satisfaction, which will ultimately benefit hospital staff, physicians, employees, and patients themselves.
Furthermore, with patients increasingly travelling for medical treatment, developers are seizing the opportunity to build hotels near major medical centers. These hotels can offer amenities tailored to hospital visitors, such as concierge services to navigate large hospital buildings, as well as comfortable and safe rooms for recovering patients. Additionally, these hotels can provide cost savings for patients, as a night's stay at a hospital can be significantly more expensive than a night at a hotel.
In conclusion, patient satisfaction is indeed a priority for both hospitals and hotels, and by learning from each other, both industries can improve their respective services and experiences for their guests and patients.
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Hotels near hospitals are convenient for patients' families
With patients increasingly travelling for medical treatment, developers are recognising the benefits of situating hotels near major medical centres. Many hospitals now offer amenities more commonly associated with hotels, such as room service and nail salons. Some hospitals, like Cedars-Sinai in Los Angeles, have long been associated with deluxe accommodations, while others have always had suites for VIPs.
In addition to hotels, there are other options for families seeking accommodations near hospitals. The Ronald McDonald House in Philadelphia offers rooms for $15 per night, with daily dinners and transportation to and from CHOP provided at no charge. The Gift of Life Howie's House in Philadelphia provides affordable temporary lodging and support services for transplant patients and their families, while Hosts for Hospitals offers low-cost lodging at volunteer-host homes in the Greater Philadelphia area.
For those seeking alternatives to traditional hotels, Airbnb, HomeAway, and VRBO can offer affordable options. Airbnb, for example, offers 1,100 options in the Greenville area of South Carolina, with an average nightly cost of $55. However, families are cautioned to read reviews carefully and be alert for any cleanliness or allergy concerns that could impact the patient. Overall, with the increasing focus on patient satisfaction in hospitals, leveraging lessons from the hotel industry can help improve the patient experience.
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Hospitals with hotels on-site may have a competitive advantage
There are 6,093 hospitals in the United States, and while it is unclear how many have hotels attached, there is a growing trend of hospitals offering hotel-like amenities and accommodations. Some hospitals have long been associated with deluxe accommodations, and even smaller hospitals often offer amenities like room service and nail salons. This trend is driven by marketing and patient demand, as patients appreciate amenities and are increasingly referred to as "guests".
In addition to the convenience factor, hospitals can also benefit from the expertise and practices of the hotel industry. Hotels have long been focused on customer/guest experience and satisfaction, and hospitals can learn from their decades of management experience and market research. By adopting and adapting hotel practices, hospitals can improve patient satisfaction, which is increasingly linked to hospital reimbursements and perceived clinical quality.
Furthermore, the presence of a hotel on a hospital campus can drive revenue for the hospital. The Cleveland Clinic, for example, leased land to a developer to open the Holiday Inn Cleveland Clinic, which offers accessible features for patients and their families. The hotel's high occupancy can be attributed to its connection to the hospital, and the reduced costs for patients and their families contribute to a positive experience.
While there are concerns about the potential costs and excesses of hospital-hotel developments, the trend suggests that hospitals with hotels on-site may indeed have a competitive advantage in the healthcare market. As David Messersmith predicts, it is likely that more large hospitals will incorporate hotels into their campuses in the future.
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Patient demand correlates with amenities more than quality of care
Patient demand is influenced by a multitude of factors, including the quality of care and amenities provided. While one would expect clinical quality to be the primary consideration, research suggests that patient demand correlates more strongly with amenities. This trend has led to a competitive market among hospitals, with patient satisfaction and experience taking centre stage.
Historically, hospitals attracted patients by employing reputable physicians and investing in advanced medical technologies. However, the emergence of managed care in the 1990s shifted the landscape, forcing hospitals to cut prices to maintain their market share. Today, hospitals compete directly on the basis of amenities, with patients valuing conveniences akin to those found in hotels.
The "Hospitals as Hotels" phenomenon underscores the evolving nature of patient expectations and preferences. Patients, sometimes referred to as "guests," appreciate amenities such as room service, wireless internet access, on-demand video entertainment, and even hotel-like luxuries like massage therapy. This shift in focus towards amenities has not gone unnoticed by health economists, who worry about the potential impact on the nation's already substantial healthcare costs.
Research conducted among Medicare pneumonia patients in Los Angeles supports the notion that amenities play a significant role in hospital choice. The study found that patients were willing to travel past their nearest hospital, indicating that factors beyond proximity influenced their decision. While clinical quality, as measured by pneumonia mortality rates, was a consideration, the quality of amenities had a stronger correlation with the proportion of patients choosing a particular hospital.
The increasing emphasis on amenities has prompted hospitals to re-evaluate their strategies, with marketing taking on a pivotal role. Hospitals are investing in patient amenities and promoting these features to prospective patients. This shift towards a more consumer-centric approach in healthcare has important implications for welfare and raises questions about the definition of hospital quality and its costs and benefits to patients and society.
In conclusion, while clinical quality remains essential, patient demand correlates significantly with amenities, driving hospitals to enhance their offerings beyond traditional medical services. This evolution in healthcare reflects a patient-centric approach, prioritising patient satisfaction and experience alongside clinical outcomes.
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Hotels near hospitals can be tailored to visitors and patients
The Residence Inn Baltimore at the Johns Hopkins Medical Campus is located just two blocks from the hospital and provides a shuttle service for patients and visitors. Similarly, the Ronald McDonald House, located a mile from the Johns Hopkins Children's Center, has been serving families for over 40 years, accommodating patients under 21 and their families who have travelled for treatment.
The Hackerman-Patz Patient and Family Pavilion, also associated with Johns Hopkins, is another example of a hotel tailored to patients and their families, providing a "home away from home" for adult cancer patients and their relatives.
In addition to hotels, hospitals themselves are increasingly offering amenities and services more commonly associated with hotels. Some hospitals have suites for VIPs, room service, and nail salons. These added comforts can improve patient satisfaction, which has become increasingly important as hospital reimbursements are linked to patient satisfaction measures. By adopting practices from the hotel industry, hospitals can improve patient approval, ultimately benefiting hospital staff, physicians, employees, and patients.
As patients are increasingly travelling for medical treatment, developers are recognising the benefits of building hotels near major medical centres. These hotels can provide convenient and comfortable accommodations for patients and their families during their medical journeys.
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Frequently asked questions
There are 6,093 hospitals in the United States, and while there is no exact data on how many have attached hotels, it is predicted that this number will increase in the future. Currently, hospitals like Cedars-Sinai in Los Angeles and the Cleveland Clinic have hotels on their campuses.
Hospitals are increasingly focusing on patient satisfaction and providing comfortable and convenient accommodations for patients and their families. Attached hotels offer a competitive advantage to hospitals and provide patients' families with a more comfortable and convenient experience.
These hotels offer a range of amenities tailored to hospital patients and visitors, including concierge services, restaurants, bars, fitness centers, and comfortable, safe bedroom furniture. Some hotels also have clinical retail spaces for check-ins, blood work, and insurance paperwork.
Hotels attached to hospitals benefit from high occupancy rates as they cater to a specific demand from patients, their families, medical professionals, and students. Additionally, they provide a convenient and familiar environment for those seeking medical treatment or visiting patients.
The addition of hotel-like amenities in hospitals has sparked concerns about the rising costs of healthcare. While some argue that private rooms and improved patient satisfaction are beneficial, others worry that hospitals are focusing too much on non-clinical aspects, potentially impacting public spending and affordability.
