Ethan Rhodes
Hospital Compare, now known as Care Compare, is a public-facing website that displays information about hospital performance, including a 1-5 star rating. The data on Care Compare is refreshed quarterly, with archived hospital results also available. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) results are publicly reported on Hospital Compare as top-box, bottom-box, and middle-box scores. The top-box score indicates how often patients selected the most positive response category when asked about their hospital experience. The HCAHPS Patient-Level Correlations Table is refreshed annually.
| Characteristics | Values |
|---|---|
| Name of the Website | Care Compare on Medicare.gov |
| Type of Data | Hospital quality performance information |
| Hospitals Included | Acute Care Hospitals, Acute Care Veteran’s Hospitals, Department of Defense Hospitals, Critical Access Hospitals, and Children’s Hospitals |
| Data Refresh | Quarterly |
| Archived Results | Available at data.cms.gov |
| HCAHPS Results | Reported as "top-box," "bottom-box," and "middle-box" scores |
| HCAHPS Patient-Level Correlations Table Refresh | Annual |
| HCAHPS Hospital Characteristics Comparison Charts | Hospital Region, Bed Size, Teaching Status, Ownership and Control, and Location |
| HCAHPS Percentiles Table | Displays "top box" and "bottom box" values at the 5th, 10th, 25th, 50th, 75th, 90th, and 95th percentiles |
| HCAHPS Survey Results | Available on HCAHPS On-Line, the official HCAHPS website |
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What You'll Learn
Hospital Compare is now Care Compare
Hospital Compare is now known as Care Compare. It is a public-facing website that displays information about hospital performance, including a 1-5 star rating. Care Compare is run by the Centers for Medicare & Medicaid Services (CMS) and was created through the efforts of Medicare and the Hospital Quality Alliance (HQA). The HQA was formed in 2002 as a public-private collaboration to promote the reporting of hospital quality of care.
Care Compare provides quality measure information on process care measures, which show whether a health care provider gives recommended care based on guidelines, standards of care, or practice parameters. These measures convert patient medical record information into percentages and/or rates of performance, allowing consumers to compare the performance of healthcare providers in their state and across the nation. Archived hospital results are also available.
The Hospital OQR Program, established by the Tax Relief and Health Care Act of 2006, provides hospitals with a financial incentive to report their quality of care measure data. Under this program, hospitals receive a 2-percentage point reduction in payment for failing to meet program requirements. The Hospital OQR Program also provides CMS with data to help Medicare beneficiaries make more informed decisions about their healthcare through the public reporting of measure data on Care Compare.
Care Compare displays hospital performance data in a consistent, unified manner to ensure the availability of credible information about the care delivered in the nation’s hospitals. The hospitals displayed on Care Compare are generally limited to acute care hospitals, acute care veteran’s hospitals, Department of Defense hospitals, critical access hospitals, and children’s hospitals. Only data from Medicare-certified hospitals are included.
It is important to note that the data on Care Compare is refreshed quarterly. However, not all measures are released at the same time, and the timeframes may vary by measure. For example, the Star Ratings are not updated every quarter. Therefore, it is essential to refer to the resources provided by Care Compare to understand the specific date ranges and timeframes of the data being displayed.
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Care Compare data is refreshed quarterly
Care Compare, previously called Hospital Compare, is a public-facing website that displays information about hospital performance, including a 1-5 star rating. It is run by the Centers for Medicare & Medicaid Services (CMS) and was created through the efforts of Medicare and the Hospital Quality Alliance (HQA). The data on Care Compare is refreshed quarterly.
The Hospital Outpatient Quality Reporting (OQR) Program provides CMS with data to help Medicare beneficiaries make more informed decisions about their healthcare through the public reporting of measure data on Care Compare. The Hospital OQR Program was mandated by the Tax Relief and Health Care Act of 2006. The data on Care Compare for the Hospital OQR Program is refreshed quarterly, and archived hospital results are also available.
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, also known as the CAHPS Hospital Survey, was added to Hospital Compare in 2008. HCAHPS provides a standardized instrument and data collection methodology for measuring patient perspectives on hospital care. HCAHPS results are publicly reported on Hospital Compare as "top-box," "bottom-box," and "middle-box" scores, with "top-box" being the most positive response. The HCAHPS Patient-Level Correlations Table is refreshed on an annual basis.
It is important to know the timeframe of the data being displayed on Care Compare, as the data released at the beginning of 2023 reflected hospital performance pre-pandemic. Additionally, different measures on Care Compare have different timeframes, and not all measures are released at the same time. While Care Compare data is refreshed quarterly, the Star Ratings are not updated every quarter.
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Archived hospital results are available
The Centers for Medicare & Medicaid Services (CMS) and hospitals work together to publicly report hospital quality performance information on Care Compare on Medicare.gov and the Provider Data Catalog on data.cms.gov. Care Compare displays hospital performance data in a consistent, unified manner, ensuring credible information about the care delivered in hospitals. The hospitals displayed on Care Compare are typically Acute Care Hospitals, Acute Care Veteran's Hospitals, Department of Defense Hospitals, Critical Access Hospitals, and Children's Hospitals. Only data from Medicare-certified hospitals are included.
CMS first publicly reported data on hospital quality measures on a website called Hospital Compare, which was created through the efforts of Medicare and the Hospital Quality Alliance (HQA). The HQA, a public-private collaboration established in December 2002, aims to promote reporting on hospital quality of care. In 2008, data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, also known as the CAHPS Hospital Survey, was added to Hospital Compare. HCAHPS provides a standardized methodology for measuring patient perspectives on hospital care.
HCAHPS results are publicly reported on Hospital Compare as "top-box," "bottom-box," and "middle-box" scores. The "top-box" score reflects the most positive response to HCAHPS Survey items, while the "bottom-box" score indicates the frequency of negative responses. HCAHPS On-Line, the official HCAHPS website, features tables summarizing current and historic HCAHPS results. These tables are based on the HCAHPS data submitted by hospitals to CMS and are adjusted for patient-mix and survey administration mode before public reporting.
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HCAHPS results are publicly reported
HCAHPS, or the Hospital Consumer Assessment of Healthcare Providers and Systems, is a national, standardized survey that measures patients' experiences during their inpatient hospital stays. The HCAHPS results are publicly reported on Hospital Compare, which was created through the efforts of Medicare and the Hospital Quality Alliance (HQA). The HQA is a public-private collaboration that was established in December 2002 to promote the reporting of hospital quality of care.
The Hospital Compare website displays hospital performance data in a consistent, unified manner to ensure the availability of credible information about the care delivered in the nation's hospitals. The hospitals displayed on Hospital Compare are generally limited to acute care hospitals, acute care veteran's hospitals, Department of Defense hospitals, critical access hospitals, and children's hospitals. Only data from Medicare-certified hospitals are included.
The HCAHPS results are reported as "top-box," "bottom-box," and "middle-box" scores. The "top-box" score is the most positive response, indicating how often patients selected the most positive response category when asked about their hospital experience. Conversely, the "bottom-box" score reflects how frequently patients chose negative responses. These scores allow for easy comparison between hospitals, with the "top-box" score indicating a hospital's ranking among its peers.
The HCAHPS data is adjusted for patient-mix and survey administration mode before being publicly reported. The results are refreshed annually, with archived results available for reference. Additionally, the Hospital OQR Program, under which hospitals receive financial incentives for reporting their quality of care measure data, is refreshed quarterly on the Care Compare website.
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Care Compare displays hospital performance data in a unified manner
Care Compare, previously known as Hospital Compare, is a public-facing website run by the Centers for Medicare & Medicaid Services (CMS) that displays hospital performance data in a unified manner. The website provides quality measure information, such as process-of-care measures, outcome measures, and patient experience surveys (HCAHPS). It offers a 1-5 star rating system for hospitals and allows users to compare the performance of healthcare providers within their state and nationwide.
The data on Care Compare is refreshed quarterly, with archived hospital results also available. However, it is important to note that not all measures are released simultaneously, and the timeframes may vary for Care Compare measures versus the Star Ratings. For example, the Star Ratings are not updated every quarter. As of January 2023, most of the data released was from before the pandemic, indicating a lag in the data displayed on the website.
The Hospital Outpatient Quality Reporting Program (OQR Program) is another initiative by CMS that provides data for Care Compare. Under this program, hospitals are incentivized to report their quality of care measure data. Failure to meet program requirements results in a 2% reduction in payment, calculated by applying a reporting ratio to OPPS payments and copayments. The program ensures that Medicare beneficiaries can make informed decisions about their healthcare through the public reporting of measure data on Care Compare.
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is a critical component of assessing patient experience and is publicly reported on Hospital Compare as "top-box," "bottom-box," and "middle-box" scores. The HCAHPS data is adjusted for patient-mix and survey administration mode before being released to the public. The HCAHPS Hospital Characteristics Comparison Charts further break down hospital performance by region, bed size, teaching status, ownership, control, and location.
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Frequently asked questions
Hospital Compare results are refreshed quarterly.
Hospital Compare, now known as Care Compare, is a public-facing website that displays information about hospital performance, including a 1-5 star rating.
Care Compare displays hospital performance data in a consistent, unified manner to ensure the availability of credible information about the care delivered in the nation's hospitals. The hospitals displayed on Care Compare are generally limited to Acute Care Hospitals, Acute Care Veteran's Hospitals, Department of Defense Hospitals, Critical Access Hospitals, and Children's Hospitals.
The Hospital OQR Program was mandated by the Tax Relief and Health Care Act of 2006. Under this program, hospitals receive a 2-percentage point reduction in payment for failing to meet program requirements. The program provides CMS with data to help Medicare beneficiaries make more informed decisions about their healthcare through the public reporting of measure data on Care Compare.
