Ethan Rhodes
If you need to schedule a doctor's appointment at Duke Hospital, there are several options available to you. You can schedule an appointment online through the My Duke Health (previously Duke MyChart) website or app, or by calling the clinic directly. If you are a new patient, you can view a selected doctor's profile on DukeHealth.org and schedule an appointment using the `schedule online` button or by calling the clinic. For urgent care, Duke offers in-person and virtual visits that can be scheduled online or by calling the clinic. For specialty care, such as neurology or radiology, there are specific phone numbers to call for appointments.
| Characteristics | Values |
|---|---|
| Appointment scheduling methods | Online, by phone, or via the Duke My Health portal |
| Online appointment scheduling | Requires a My Duke Health account |
| Appointment types | Primary care, specialty care, imaging tests, mammograms, neurology, and student health |
| Appointment cancellation/rescheduling | Must be done 24 hours in advance by phone or through the My Duke Health account |
| Contact numbers | 855-855-6484 (Duke Consultation and Referral Center), 919-668-7600 (Neurology Appointment Center), 919-681-9355 (Student Health), 919-684-7220 (Radiology Department) |
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What You'll Learn
Scheduling online with My Duke Health
Scheduling an appointment with a doctor at Duke Hospital can be done in several ways. One way is through the My Duke Health (formerly Duke MyChart) online patient portal. This is a secure website that allows you to view parts of your medical records, schedule appointments, pay bills, and message your doctor's office for non-urgent matters.
To schedule an appointment online, log in to your My Duke Health account and select 'Visits', then 'Schedule an Appointment'. If you are a new patient, you can schedule a new visit with a doctor using the 'schedule online' button on their profile. You will be asked to answer a few simple questions, then you can choose a time that suits you. You can also view available appointment slots and select a date and time for your visit.
If you do not have a My Duke Health account, you can activate one by calling 919-620-4555, asking your doctor at your next appointment, or requesting an activation code using the 'Sign-Up Online' link.
My Duke Health also allows you to schedule virtual visits with a primary care provider or urgent care provider. These visits take place via secure videoconferencing software on your computer or mobile device.
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Scheduling by phone
To schedule a doctor's appointment at Duke Hospital by phone, you can call the Duke Consultation and Referral Centre at 855-855-6484. This line is open Monday to Friday from 8 am to 5 pm ET. Calling this number is also recommended if you need help figuring out if Duke treats a specific condition.
If you are a student, you can schedule an appointment by calling (919) 681-9355 and choosing option 1. For after-hours enquiries about any non-emergency medical issues, call the same number and choose option 2 to speak with a nurse.
If you need to cancel or reschedule your appointment, you can do so by calling your doctor's office or 919-516-9086. Doctors' offices that wish to refer patients should call 800-633-3853.
For the Duke Department of Radiology, appointments can be scheduled by calling (919) 684-7220. For same-day procedures or questions, call the same number.
For the Duke Department of Neurology, contact the Neurology Appointment Center at 919-668-7600 to schedule an appointment. Be sure to have your insurance information and referring physician's name, address, and phone number ready when you call.
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Scheduling a virtual appointment
Duke Health offers virtual appointments with primary care providers, specialists, and urgent care providers. These virtual visits take place on a computer or mobile device with a camera using secure videoconferencing software that protects your privacy.
To schedule a virtual appointment, you can use the My Duke Health (previously Duke MyChart) online platform. This secure website allows you to schedule appointments, view portions of your medical record, pay bills, and send messages to your doctor's office for non-urgent medical needs.
If you are a new patient or do not have a My Duke Health account, you can still schedule a virtual appointment. You can use the \"Schedule Online\" button available on many providers' profiles on DukeHealth.org. After answering a few simple questions, you can choose a time that works for you.
Additionally, Duke offers telehealth phone or video visits through the Duke Department of Neurology. If you are unsure about the type of physician you need, you can contact the Duke Consultation and Referral Center toll-free at 855-855-6484 for further information.
For specific appointment types, such as imaging tests and screening mammograms, you can also schedule virtual appointments through your My Duke Health account. You will receive notifications via email or on your account homepage when scheduling these appointments.
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Cancelling or rescheduling an appointment
If you need to cancel or reschedule your appointment at Duke Hospital, it is recommended that you do so at least 24 hours prior to your appointment time. There are several ways to cancel or reschedule your appointment.
Using My Duke Health (MyChart)
You can cancel or reschedule your appointment through your My Duke Health account. If you are new to Duke Health or don't have an account, you can create one by calling 919-620-4555, asking your doctor at your next appointment, or requesting an activation code using the Sign-Up Online link. Once you have an account, log in, select "Visits," and then "Schedule an Appointment." You can view your scheduling options and choose a new date and time that works for you.
Calling the Clinic or Doctor's Office
Another option is to call your doctor's office directly or the Clinic Appointments Hub at 919-620-5300 or 919-516-9086, respectively. If you are a new patient or need a new specialist, you can also call 855-855-6484, Monday through Friday, from 8:00 am to 5:00 pm ET. They will be able to assist you in cancelling or rescheduling your appointment.
Please note that if you cancel or reschedule your appointment less than 24 hours in advance, it may be difficult to find another available time slot, and your health may be at risk if you do not receive timely care. Additionally, if you are more than 20 minutes late for your appointment, you may be asked to reschedule, depending on the availability of your provider.
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Finding the right doctor
Explore Duke Health's Website:
The Duke Health website offers a comprehensive directory of doctors across various specialties. You can browse doctor profiles, including information such as their education, training, hospital affiliations, and, in some cases, insurance plans accepted. This information can help you assess the doctor's credentials and suitability for your needs.
Consider Your Specific Needs:
Think about the type of care you require. Duke Health offers a range of services, including primary care, specialty care, and urgent care. If you already have a primary care provider, you can continue with them or consider exploring other options based on your experience and their availability.
Utilize Online Scheduling Tools:
Duke Health provides an online scheduling system called "My Duke Health" (previously known as "Duke MyChart"). This secure platform allows you to schedule appointments, view available slots, and select a date and time that works for you. You can also use it to schedule imaging tests, screening mammograms, and other medical appointments.
Contact the Doctor's Office Directly:
If you prefer a more direct approach, you can call the clinic or the doctor's office directly. This is especially useful if you have specific questions or concerns about the doctor's practice or availability. It also allows you to get a sense of the doctor's office staff and their responsiveness to your inquiries.
Assess Your Insurance Coverage:
Consider your insurance plan and whether the doctor you choose accepts your insurance. This information may be available on the doctor's profile or by contacting their office directly. Understanding your insurance coverage can help you avoid unexpected costs or limitations in your choice of healthcare providers.
By following these steps and considering your individual needs, you can make an informed decision about finding the right doctor at Duke Hospital. Remember that you have options, and it is important to feel comfortable and confident in the healthcare provider you choose.
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Frequently asked questions
You can schedule an appointment with a doctor at Duke Hospital online through the My Duke Health (previously Duke MyChart) website or by calling the clinic directly.
You can activate your My Duke Health account by calling 919-620-4555, asking your doctor, or requesting an activation code using the Sign-Up Online link.
The phone number for scheduling a doctor's appointment at Duke Hospital is 855-855-6484.
