Claire Dawson
Hospitality trainers are professionals who teach employees how to offer exceptional service to customers, clients and guests. They work across a variety of industries, including hotels, inns, resorts, sports stadiums, restaurants and event venues. Hospitality trainers are often experienced professionals who have worked their way up through the management chain, starting in roles such as a server or front desk clerk. To become a certified hospitality trainer, you'll need to gain experience in the hospitality industry and pursue education in the field. This could include a bachelor's degree in hospitality, business administration, organisational management or public relations. You can also become a Certified Hospitality Educator (CHE), which is a professional certification for hospitality instructors, or achieve the prestigious Certified Hospitality Trainer (CHT®) status, which validates your advanced knowledge in the industry.
| Characteristics | Values |
|---|---|
| Certification | Certified Hospitality Trainer (CHT) |
| Certification Provider | U.S. Department of Labor, Employment and Training Administration |
| Education Requirements | Below an Associate's degree or higher |
| Work Experience Requirement | Less than 2 years or more than 2 years |
| Bachelor's Degree Fields | Hospitality, Business Administration, Organizational Management, Public Relations |
| Master's Degree | Optional for specialisation |
| Training Provider | American Hotel & Lodging Educational Institute |
| Exam Format | 50-question exam |
| Exam Provider | AH&LEI |
| Passing Score | 70% |
| Recertification | Every 5 years |
| Skills | Questioning techniques, active listening, trainer-dialogue, curriculum design, innovative pedagogy, adaptability, conflict resolution, talent development, industry awareness, motivation, communication |
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What You'll Learn
- Education requirements: A bachelor's degree in hospitality, business administration, organisational management or public relations is desirable
- Experience: Gain experience in the hospitality industry, for instance, as a server or front desk clerk
- Certification: The Certified Hospitality Trainer (CHT®) is the most prestigious certification for hospitality training executives
- Skills: Develop skills like active listening, questioning techniques, and talent development
- Industry: Decide which industry you want to work in, such as hotel tourism, as it helps focus your learning
Education requirements: A bachelor's degree in hospitality, business administration, organisational management or public relations is desirable
A bachelor's degree is a common requirement for many professions, and hospitality training is no exception. While it is not always necessary, having a bachelor's degree in hospitality, business administration, organisational management, or public relations can be highly advantageous when pursuing a career as a certified hospitality trainer.
The hospitality industry is broad, and trainers are needed in various sectors, including hotels, inns, resorts, sports stadiums, and restaurants. Therefore, a degree in any of the above fields can provide a solid foundation for understanding the industry and developing the skills needed to train others effectively. For example, a degree in hospitality can help you learn how to create a high-quality guest experience, which is a crucial aspect of the industry. Similarly, a degree in business administration or organisational management can equip you with the knowledge and skills to understand the operational and strategic aspects of the hospitality business, enabling you to train others in these areas.
Additionally, a degree in public relations can be beneficial, as it can provide you with the skills to teach others about effective communication, customer service, and conflict resolution, all of which are essential in the hospitality industry. These degrees can also help you develop transferable skills, such as communication, organisation, and critical thinking, which are valuable when training others.
While a bachelor's degree is desirable, it is important to note that some employers may also accept equivalent work experience in lieu of a degree, especially if you have previous experience in the hospitality industry. Additionally, there are other certifications, such as the Certified Hospitality Educator (CHE) designation, that can provide you with the necessary skills to teach hospitality management, even if you do not have a formal education in the field.
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Experience: Gain experience in the hospitality industry, for instance, as a server or front desk clerk
Gaining experience in the hospitality industry is crucial for aspiring hospitality trainers as it provides valuable insights and opportunities for growth. One common path is to start as a server in a restaurant or a front desk clerk in a hotel. These roles offer a great foundation for a career in hospitality and can often lead to advancement within the industry.
As a server, you'll gain first-hand experience in delivering exceptional customer service, which is a core aspect of hospitality. You'll hone your people skills, learn to work under pressure, and develop a deep understanding of guest expectations. Servers are often the face of the establishment, and their interactions with guests can greatly impact the overall guest experience.
Taking on a role as a front desk clerk, also known as a hotel receptionist, is another excellent way to break into the hospitality industry. This position is key to creating a positive first impression for guests and ensuring their satisfaction throughout their stay. Front desk clerks are the backbone of a hotel's operations, handling reservations, check-ins, and check-outs, while also providing valuable concierge services. They become experts in the hotel's offerings and local attractions, catering to a diverse range of guest needs and preferences.
To become a front desk clerk, a high school diploma or equivalent is typically the minimum requirement. However, pursuing a bachelor's degree in hospitality or a related field can enhance your foundational knowledge and increase your earning potential. While certifications are not always necessary for this role, they can make your application more competitive and open doors to new opportunities within the industry. The American Hotel & Lodging Educational Institute, for example, offers certifications in hospitality supervision and hotel administration, providing leadership training in areas like time management, customer service, and team management.
Whether you choose to start as a server or a front desk clerk, these roles offer a wealth of experience and the chance to build a solid career in hospitality. They provide a strong understanding of guest expectations and industry operations, laying the groundwork for future advancement, including management and hospitality trainer roles.
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Certification: The Certified Hospitality Trainer (CHT®) is the most prestigious certification for hospitality training executives
The Certified Hospitality Trainer (CHT®) is a prestigious certification for hospitality training executives. It is a globally recognised professional credential that validates advanced knowledge in the hospitality industry. The certification is awarded to an elite group of hospitality professionals who have combined education and experience with a dedication to the industry, achieving a high level of expertise.
The CHT® is open to candidates with varying levels of education and experience. While some hospitality trainers have bachelor's or master's degrees in hospitality, business administration, organisational management, or public relations, the CHT® certification itself does not require a minimum education level. It is, however, recommended to have at least an associate's degree or higher, along with some work experience in the hospitality industry.
To qualify for the CHT® certification, candidates typically need to hold a position in the hospitality industry and pass an exam. The number of questions on the exam can vary, with some sources mentioning a 50-question exam and others a 150-question exam. A score of 70% or higher is required to pass. The exam covers various topics, including teaching strategies, technology integration, adult learning theories, curriculum design, innovative pedagogy, conflict resolution, talent development, industry awareness, and effective communication and motivation techniques.
The CHT® certification is a valuable asset for hospitality training professionals. It demonstrates a high level of expertise, keeps individuals abreast of current trends and latest hospitality protocols, and enhances career opportunities. Those who achieve the certification are authorised to use the CHT® designation on letterheads, business cards, and other writings, signifying their elite status in the hospitality training field.
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Skills: Develop skills like active listening, questioning techniques, and talent development
Active listening is a vital skill for any trainer to master. It is a communication skill that involves going beyond simply hearing the words that another person speaks. Active listening requires being fully present in the conversation, focusing on what is being said, and paying attention to non-verbal cues. It is about seeking to understand the meaning and intent behind the words and being curious about the speaker's inner world. This skill is important in any setting, especially in the workplace, as it helps to strengthen relationships, improve collaboration, and showcase patience.
To develop active listening skills, it is important to practice being fully present and giving your conversation partner your full attention. This means putting away distractions, such as cell phones, and focusing on the speaker with all your senses. Encourage your curiosity about the topic and ask questions to seek clarification and understand the speaker's perspective better.
Questioning techniques are also an essential skill for trainers. Asking open-ended questions helps to keep the conversation flowing and encourages the speaker to share more. Reflecting on what the speaker has said and seeking clarification shows that you are actively listening and helps to build trust.
Talent development is another key aspect of being a successful hospitality trainer. It involves strategically developing employees' skills based on organizational objectives. A good trainer will be able to identify skills gaps and build upon employees' existing knowledge to drive business performance. This might include creating a talent development strategy, offering targeted training programs, and providing opportunities for employees to expand their skill sets.
By combining active listening skills, effective questioning techniques, and a talent development mindset, hospitality trainers can effectively engage with trainees, understand their needs and goals, and ultimately help them to improve their performance and succeed in their roles.
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Industry: Decide which industry you want to work in, such as hotel tourism, as it helps focus your learning
Hospitality trainers are professionals who teach employees how to offer exceptional service to customers, clients, and guests. They serve a variety of industries, helping new and current employees succeed in their roles. Since hospitality trainers can work across a range of industries, it is beneficial to decide on a specific industry to focus on. This will help you to tailor your learning and development in a particular area, such as hotel tourism.
Hospitality trainers often work in hotels, inns, resorts, sports stadiums, restaurants, and other event venues. The hospitality industry is a broad landscape that includes a wide range of careers, but they all have key characteristics in common. For example, the business model for restaurants, hotels, and resorts is a "top-down" operation, where you provide a menu of your choosing, with a service style of your choosing, in a space of your design. Special events are the opposite, where the client makes the final choice, and each event may look very different.
If you are interested in the hotel industry, you can begin your career by pursuing internship opportunities at reputable hotels or resorts. You can also gain experience in the hospitality industry by taking on roles such as a server at a restaurant or a hotel front desk clerk. As you gain experience, you may be able to move up the management chain. Many hospitality businesses offer alcohol, which comes with a list of legal requirements and liability concerns. It is vital to understand the rules and regulations around beverage service to keep your business in compliance and your guests safe. There may also be factors like budgeting, menu planning, and inventory management to consider.
If you are interested in the restaurant industry, it is important to note that restaurants operate at an average profit margin of 3% to 5%. Tracking revenue and expenses can help you decide when to cut costs and when your business is thriving. Training in purchasing, inventory management, and managing labor can all help industry managers to keep their businesses financially healthy.
If you are interested in event planning, you might dream of becoming a wedding planner, helping couples design the biggest party of their lives. A valuable skill to have in this industry is understanding the customer journey, from choosing a destination and making reservations to exploring accommodation options and sharing travel experiences on social media.
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Frequently asked questions
A certified hospitality trainer is a professional who teaches employees how to offer exceptional service to customers, clients and guests. They serve a variety of industries, including hotels, inns, resorts, sports stadiums, restaurants and other event venues.
The requirements to become a certified hospitality trainer vary depending on the specific certification and employer. However, some common requirements include a bachelor's or associate's degree, work experience in the hospitality industry, and completion of a certification exam.
Becoming a certified hospitality trainer can provide advanced knowledge and expertise in the hospitality industry, validating your skills and experience. It can also enhance your career opportunities, as it is a highly respected and prestigious credential.
Hospitality trainer certification programs cover a range of topics, including questioning techniques, curriculum design, innovative pedagogy, conflict resolution, talent development paradigms, industry awareness, and communication and motivation strategies.
Yes, the Certified Hospitality Trainer (CHT) and Certified Hospitality Educator (CHE) certifications are specifically designed for hospitality trainers. These certifications are highly prestigious and globally recognized, demonstrating a high level of expertise and knowledge in the field.
