Claire Dawson
If you want to call a patient who is staying at a hospital and doesn't have access to a cell phone, you can call the hospital and ask to be connected to their room. Typically, you will need to dial a general number and then add the patient's room number. If you want to speak to a nurse or doctor, you will likely need the patient's consent first.
| Characteristics | Values |
|---|---|
| How to call your unit at the hospital | Call the hospital and ask to be connected to the room of the patient |
| How to dial the room number | Dial 956-323-9 followed by the room number |
| How to make long-distance calls | Dial 8-0 followed by the phone number |
| How to make collect calls | Dial 8-0 followed by the phone number |
| How to make emergency calls | Call 9-1-1 |
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What You'll Learn
Calling a hospital's help desk
If you are a patient at a hospital, you may be sharing a room with another patient. Private rooms may be available upon request, depending on demand. Most patient rooms have a television and a telephone. Using your room's telephone, incoming calls can be directed to your room by dialling a general number followed by your room number. For example, if you are in room #296, your visitors will call 956-323-9296.
If you are looking to contact a hospital's help desk, you may be looking for the IT help desk or a medical help desk. Hospitals and other medical care facilities rely on computers for nearly all areas of healthcare, from records to accounting, so help desks are often dedicated to addressing technical issues. American Help Desk, for example, provides 24/7 /365 help desk services for hospitals, medical centres, health clinics, and private doctors' practices across the US. Their toll-free number is 1-800-997-0977.
If you are a patient or visitor at a hospital and are looking to contact a medical help desk, you may be able to find a phone number on the hospital's website. You can also try calling the hospital's main line and asking to be directed to the relevant department. If you are experiencing a medical emergency, you should call 911.
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Getting connected to a patient's room
When you are admitted to a hospital, the nursing staff will show you the features of your room, including the bed controls and the nurse call system. Each patient room has different alarms for your care and safety. Your room will also have a television and a telephone. Using the telephone, you can make unlimited local calls, and long-distance calls by dialling "8-0" followed by the phone number. Long-distance calls cannot be billed to your room, but you can charge them to a credit or calling card.
If you are at the Johns Hopkins Hospital, you will have access to the Continuous Ambient Relaxation Environment ® (C.A.R.E.) channel. This channel combines peaceful video scenes of nature with beautiful music and is suitable for patients of all ages, genders, and cultures.
If you are at the University Hospitals Rainbow Babies & Children's Hospital, you will have access to free wireless high-speed internet. To connect, turn on your laptop or other Wi-Fi device with wireless enabled. If you do not see the UH welcome page, you may need to configure the SSID or network name to “UH_Guest”. Limited internet access is also available via the Skylight television system. To use it, ask your nurse for a wireless keyboard.
To call a patient's room at Mission Hospital, dial 956-323-9 followed by the room number. For example, if the patient is in room #296, dial 956-323-9296.
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Making long-distance calls
If you are a patient at University Hospitals Rainbow Babies & Children's Hospital, you can make long-distance calls by dialling 9, then 0, to reach the long-distance operator. You can then charge the call to your home phone or another number, or use a credit card, prepaid phone card or calling card.
If you are in the United States and want to make an international call, you can do so by dialling either the "+" symbol on your cell phone or the IDD number for the U.S., which is 011. Then, dial the country code for the country you are calling, followed by the city or area code, and then the local number. Note that smaller countries may not use city or area codes, in which case you will dial whatever phone number is given. If the phone number starts with a 0, omit this and dial the remaining number.
If you plan on making regular international calls, ask your service provider for a discount plan. Be mindful of the total cost of the international calling plan before you sign up. For example, if you call India regularly, it might be cheaper to sign up for an international long-distance plan tailored to India. One long-distance provider offers a plan for $0.28 per minute with a $5.99 monthly access charge.
Alternatively, you can make international calls using a mobile phone, a Voice over Internet Protocol (VoIP) service, or a third-party app such as WhatsApp, Google Meet, Facebook Messenger, or Discord.
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Using a phone card
If you're looking to call a specific unit at a hospital, you can do so by using a phone card. Here are some instructions on how to do this:
Firstly, you will need to purchase a phone card. These are often available at convenience stores, supermarkets, and newsagents. Phone cards typically come in set denominations, such as $5, $10, or $20, and can be used to make local, national, and sometimes even international calls. Once you have purchased a phone card, you will need to locate the access number provided on the card. This is the number you will dial to initiate your call.
Next, find a working telephone. Most hospitals have payphones located in common areas such as the lobby or near elevators. You can use a payphone to dial the access number on your phone card. If you are calling a patient's room directly, you will need to dial the hospital's main number and then the patient's room number. For example, if the hospital's main number is 555-5555 and the patient's room number is 1234, you would dial 555-5555-1234.
Once you have dialled the desired number, you will be prompted to enter the PIN or access code found on your phone card. Follow the voice prompts to enter the PIN and then dial the specific unit's number that you wish to reach. You may be asked to enter the country code or area code as well, depending on the location of the hospital and the type of phone card you are using.
It is important to note that phone cards may have certain restrictions or limitations, such as expiration dates or specific usage instructions. Be sure to read the fine print on the card or the associated terms and conditions before purchasing and using the phone card. Additionally, some hospitals may have specific rules or guidelines regarding the use of phone cards, so it is always a good idea to check with the hospital beforehand.
By following these steps, you should be able to successfully use a phone card to call a specific unit at a hospital.
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Calling a newborn nursery
First, it's essential to know the different levels of newborn nurseries in hospitals. Level I nurseries, also called newborn or well-baby nurseries, cater to healthy babies who don't require special monitoring, oxygen, or intravenous tubes. Level II nurseries are neonatal intensive care units (NICU) for babies who are moderately sick but expected to improve quickly. Level III nurseries offer the highest level of intensive care for the most vulnerable babies. Within Level III, there are further subdivisions based on the degree of critical care needed.
When calling a newborn nursery, it's crucial to determine the specific level of care your baby requires. Not all hospitals have a Level I nursery, so healthy babies might stay in a bassinet in the room with the mother. If your baby needs a higher level of care, they might be admitted to the NICU or PICN, and this decision is made by the NICU physician.
Once you know the level of care needed, you can follow the hospital's specific procedures for contacting the nursery. Some hospitals provide direct phone numbers for the newborn nursery and NICU, which can be found on notice boards in patient rooms. It's important to note that if you have a private physician, they should communicate directly with the house officer and not through nurses or clerks.
Additionally, each hospital has its own protocols for managing infant care. For example, at Stanford Medicine, infants are usually cared for in the rooms with their mothers on units F-1 or F-2, and a name badge is required to enter the nursery. It's important to familiarize yourself with the hospital's policies to ensure a smooth process when calling the newborn nursery.
In conclusion, calling a newborn nursery involves understanding the different levels of care, following the hospital's specific communication procedures, and being aware of their infant care protocols. By following these steps, you can ensure that your baby receives the necessary care and attention during their hospital stay.
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Frequently asked questions
Call the hospital and ask to be connected to the patient's room. If you know the room number, you can dial 956-323- followed by the patient's room number.
Yes, if you want to speak to a nurse or doctor, you will likely need the patient's permission first.
Yes, long-distance phone calls or collect calls may be made by dialling "8-0" followed by the phone number. Long-distance calls cannot be billed to the patient's room, but they can be charged to a credit or calling card.
Yes, international calls can be made to a patient's room. However, you may need to dial the country code followed by the area code and phone number.
