Tessa Quinn
If you have a complaint about a hospital affiliated with the University of Pennsylvania, there are several options available to you. The University of Pennsylvania (UPenn) encourages individuals to bring forward any concerns or complaints they may have and offers various resources to address these issues. You can reach out to the staff of the OAA-EOP and other resource offices at UPenn to discuss your concerns and explore appropriate options for addressing them. Additionally, you can file a complaint with the Pennsylvania Department of Health, either online or by calling their helpline. It is important to note that the Pennsylvania Department of Health handles complaints about medical facilities but not individual medical providers. For questions or concerns about possible violations of policies or legal requirements, you can also contact Penn's Reporting and Help Line by phone or through their website.
| Characteristics | Values |
|---|---|
| University Name | University of Pennsylvania |
| University's Commitment | To provide respectful work and learning environments for all members of its community |
| Policy | Prohibits discrimination and harassment |
| University's Suggestion | Bring any concerns forward as soon as possible |
| University's Support | Staff of OAA•EOP and other resource offices are available to meet and discuss concerns |
| Campus Resource Centers | Provide support, services, and programs to help faculty, staff, and students deal with issues affecting their lives at the university |
| Compliance | Reminds the community that if there are any questions or concerns about possible violations of policies or legal requirements, they can contact Penn's Reporting and Help Line at 215-P-Comply (215-726-6759) or www.upenn.edu/215pcomply |
| External Complaint | File a complaint or report a concern about a medical facility with the Pennsylvania Department of Health by calling 1 (877) 724-3258 or online |
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What You'll Learn
- File a complaint with the Pennsylvania Department of Health online or via phone
- Contact Penn's Reporting Helpline for possible policy or legal violations
- Meet with the OAA-EOP staff to discuss concerns and identify options
- Utilise Penn's campus resource centres for support, services and programs
- Address complaints about individual medical providers directly to the hospital
File a complaint with the Pennsylvania Department of Health online or via phone
To file a complaint with the Pennsylvania Department of Health, you can either do so online or via a phone call. The online process involves visiting the official website of the Pennsylvania Department of Health and navigating to the complaints section. Here, you will find an online complaint form that you need to fill out and submit. Make sure to provide as much detail as possible about your complaint, including dates, times, names of individuals involved, and any relevant documentation or evidence to support your case.
If you prefer to make a phone call, you can contact the Pennsylvania Department of Health at 1 (877) 724-3258. When you call, a representative will guide you through the process of filing a complaint. Have all the relevant information ready, including specific details about your experience at the Hospital of the University of Pennsylvania and any documentation that may support your case.
It is important to remain calm and concise when explaining your complaint, whether you choose to file it online or over the phone. Be prepared to provide personal information, such as your name and contact details, as well as any relevant information about the hospital, such as its name, address, and the department about which you are complaining.
Keep in mind that the Pennsylvania Department of Health handles complaints and concerns related to medical facilities, such as hospitals and nursing homes. However, they do not address issues concerning individual medical providers, including doctors and nurses. Therefore, if your complaint pertains specifically to an individual practitioner rather than the hospital as a whole, you may need to explore alternative avenues for lodging your grievance.
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Contact Penn's Reporting Helpline for possible policy or legal violations
If you need to report possible policy or legal violations at the University of Pennsylvania, you can contact Penn's 24/7 confidential phone line, 215-P-COMPLY. This service is available to all members of the Penn community, including the University and Health System employees. You can also file reports online via www.upenn.edu/215pcomply. All reports can be made anonymously. When you contact the Office of Institutional Compliance (OIC), they will investigate the matter and refer it to the appropriate office if necessary.
Penn also has campus resource centers that provide support and services to help faculty, staff, and students deal with issues affecting their lives at Penn. The staff of the Office of Affirmative Action and Equal Opportunity Programs (OAA•EOP) and other resource offices are available to meet with you to discuss your concerns and help identify appropriate options for addressing them.
If your complaint is about a hospital or other medical facility, you can file a complaint with the Pennsylvania Department of Health. You can file a complaint online or call 1 (877) 724-3258. Please note that the Pennsylvania Department of Health does not address complaints about individual medical providers (e.g. doctors, nurses).
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Meet with the OAA-EOP staff to discuss concerns and identify options
The Office of Affirmative Action and Equal Opportunity Programs (OAA-EOP) at the University of Pennsylvania is responsible for ensuring the university meets its obligations as an affirmative action and equal opportunity employer and educational institution. The OAA-EOP staff are available to meet with individuals to discuss their concerns and identify appropriate options for addressing them.
The University of Pennsylvania is committed to providing a respectful environment for all members of its community and encourages individuals to bring forward any concerns they may have. The OAA-EOP is one of several resource offices available to respond to complaints and concerns. Other offices include the Office of Community Standards and Accountability, the Office of Staff and Labor Relations, and the Office of the Vice Provost for Faculty.
The OAA-EOP can be contacted via email at [email protected], or individuals can contact specific staff members directly. The Executive Director can be reached at [email protected] or (215) 898-6993, and the Staff Assistant at [email protected] or (215) 898-6993. If individuals need accommodation assistance when visiting the OAA-EOP building, they can also contact Kuan Evans at [email protected] or (215) 898-6993.
In addition to meeting with OAA-EOP staff, individuals may be required to complete and submit certain forms, depending on the nature of their concern. For example, the Reasonable Accommodation Request Form and the Penn Access Transit (PAT) Request Form are relevant for individuals with mobility and vision disabilities who require transportation services. The PAT Request Form must be printed, signed, and submitted to the OAA-EOP, along with any necessary medical documentation. Similarly, the Reasonable Accommodation Medical Authorization Form must be completed by a medical provider for all requests except those related to pregnancy or childbirth.
If individuals have concerns about being treated in a biased or discriminatory manner, they can complete a Bias Incident Reporting form, which will be directed to the appropriate office for follow-up and support.
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Utilise Penn's campus resource centres for support, services and programs
The University of Pennsylvania provides a wide range of campus resources, services, and programs to support its students, staff, and faculty. These resources are in place to ensure the Penn community can take full advantage of the campus' academic and social environment and to foster a culture of well-being, equal access, and security.
The Weingarten Learning Resources Center, for instance, offers a variety of services and programs to help the Penn community develop essential skills such as academic reading, writing, study strategies, and time management. The Center also offers tutoring and disability services.
For those seeking mental health support, Penn offers free and confidential professional mental health care through its Student Health and Counseling services. Available services include individual and group therapy, crisis intervention, structured workshops, psychological testing, medication reviews, and more.
The University also has several cultural resource centers that promote awareness of specific cultural issues, as well as offering support, services, and programming. For instance, La Casa Latina promotes awareness of Latinx issues, culture, and identity, while the Lesbian, Gay, Bisexual, and Transgender Center works to enrich the experiences of LGBTQ+ students, staff, and faculty. The Pan-Asian American Community House (PAACH) is another cultural resource center that offers leadership development, advocacy, and social and cultural programming for Asian American and Pacific Islander students.
Additionally, the Penn Women's Center (PWC), founded in 1973, promotes gender justice and empowers and advances the personal and professional development of women.
These are just a few examples of the many support centers, services, and programs available on Penn's campus. These resources demonstrate the University's commitment to providing a respectful and inclusive environment for all members of its community.
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Address complaints about individual medical providers directly to the hospital
If you have a complaint about an individual medical provider at the Hospital of the University of Pennsylvania (HUP), you can address it directly to the hospital. Here are some steps you can take:
- Contact the Hospital's Administration: Start by reaching out to the hospital's administration or patient relations department. They may have a specific process for handling complaints and can guide you through the appropriate steps.
- Provide Detailed Information: When making your complaint, be sure to provide as much detail as possible about the incident, including dates, times, and the names of the individuals involved. It is also helpful to have any relevant documentation or records that support your complaint.
- Follow-Up: If you don't receive a satisfactory response from the hospital, you can escalate your complaint to external entities, such as the Pennsylvania Department of Health. They are responsible for overseeing healthcare facilities and can investigate your concerns further. However, note that they do not address complaints about individual medical providers.
- Seek Support: Dealing with medical issues and complaints can be stressful. The University of Pennsylvania encourages its community to voice any concerns and provides support through its resource offices, such as the OAA-EOP, which can help identify options for addressing your concerns. Additionally, Penn's campus resource centers offer various programs and services to support faculty, staff, and students dealing with issues arising at the university.
- Utilize Compliance Resources: If your complaint involves possible violations of policies or legal requirements, you can reach out to Penn's Reporting and Help Line at 215-726-6759 or visit their website at www.upenn.edu/215pcomply for more information. They can provide guidance and ensure that your concerns are addressed appropriately within the university's policy framework.
Remember, it is important to make your complaint as soon as possible after the incident to ensure a timely resolution. By following these steps, you can effectively address your concerns about individual medical providers directly with the hospital and seek the appropriate support throughout the process.
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Frequently asked questions
You can file a complaint or report a concern about a medical facility with the Pennsylvania Department of Health. This can be done online or via telephone at 1 (877) 724-3258.
Complaints regarding hospitals and nursing homes can be filed. However, the department does not address complaints about individual medical providers such as doctors or nurses.
The University of Pennsylvania encourages you to bring any concerns forward as soon as possible. You can meet with staff members from the OAA•EOP and other resource offices to discuss your concerns and identify appropriate options for addressing them.
