Logan Reid
St. Luke's Hospital offers several ways to get in touch, depending on your query. For general questions about facilities, clinics, or providers, you can call or email the hospital. If you have questions about your bill, you can call or email the relevant department. To provide feedback on your experience as a patient, you can contact the Patient Relations office by phone or email. If you need help with your MyChart account, you can email or call the support team. For job applications, there is a dedicated email address. For medical emergencies, St. Luke's advises calling 911 or going to the nearest emergency room.
| Characteristics | Values |
|---|---|
| General Queries | Call: Not available, Email: Not available |
| Medical Emergencies | Call: 911 |
| Mental Health Crisis Support | Call or Text: 988 |
| Hospital and Clinic Bills | Call: 816-932-5678 or 888-581-9401 (toll-free), Email: [email protected] |
| Patient Relations | Call: 314-205-6655, Email: [email protected] |
| Patient Advocate | Call: 218.249.5400, Email: [email protected] |
| Medical Records | Email: Not available, Phone: 218.249.5439, Fax: 218.249.5624 |
| Job Applications | Email: [email protected] |
| Billing Queries | Call: (208) 706-5999 or 1-844-535-1293, Email: Not available |
| Estimate Requests | Call: (208) 814-7550, Email: Not available |
| Development Office | Call: 484-526-3067, Email: [email protected] |
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What You'll Learn
Emailing St. Luke's Hospital about a bill
If you have a query about a bill from St. Luke's Hospital, there are several ways to get in touch.
Firstly, you can contact St. Luke's Concierge at 816-932-5100, Monday to Friday, 7 a.m. to 5 p.m. They will be able to direct your query to the relevant department.
If you have a question about a hospital or clinic bill, you can call 816-932-5678 or 888-581-9401 (toll-free), Monday to Friday, 8 a.m. to 5 p.m. You can also email [email protected].
If you believe you have been mistakenly billed, you can contact Saint Luke's Health System Customer Service at 816-932-5678.
For queries about your MyChart account, you can email [email protected].
If you are a patient at St. Luke's University Health Network, you can contact their billing department at [email protected] or call 484-526-3150 or 1-800-218-7359.
If you have received a paper bill, you can log in by using the 12-digit Bill ID at the top of the bill.
If you have any questions about your bill, you can also refer to the Billing FAQs on the St. Luke's website. Here, you can find information about separate charges for different services, insurance claims, and paperless billing.
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Contacting St. Luke's Hospital's Patient Relations office
St. Luke's Hospital is committed to patient safety and providing the best possible care. They encourage patients and their families to provide feedback—questions, concerns, or compliments—to their care team.
If you wish to contact St. Luke's Hospitals Patient Relations office, you can do so by phone or email. The phone number for the Patient Relations office is 314-205-6655, and their email address is [email protected]. Their representatives are available to address any issues and work on your behalf to resolve them.
If you are not satisfied with the resolution offered by the nursing staff or the patient relations representative, you can contact The Joint Commission. They can be reached by phone at 1-800-994-6610, via email at [email protected], or by mail at Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181.
For general questions about facilities, clinics, or providers, St. Luke's has a dedicated Concierge service that can be reached at 816-932-5100, Monday through Friday, from 7 a.m. to 5 p.m. For billing inquiries, you can call 816-932-5678 or toll-free at 888-581-9401, Monday through Friday, from 8 a.m. to 5 p.m. The email address for billing is [email protected].
Additionally, if you have feedback about your experience as a patient at St. Luke's, you can email [email protected].
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Sending feedback to St. Luke's Hospital
St. Luke's Hospital values patient feedback and is committed to patient safety and partnering with patients and their families to ensure they receive the best possible care. If you have any questions, concerns, or compliments about your experience, please don't hesitate to reach out.
There are several ways to send feedback to St. Luke's Hospital, depending on the location of the hospital and your preferred method of communication. Here are some options:
In-Person
While you are at St. Luke's Hospital, you can provide feedback directly to your care team. They are available to address any questions, concerns, or compliments you may have during your stay.
If you prefer to provide feedback via email, you can contact the Patient Relations office at [email protected]. They are dedicated to working on your behalf to resolve any issues or concerns you may have.
Additionally, if you have feedback specifically about your MyChart account, you can send an email to [email protected].
Phone
You can call the St. Luke's Patient Relations office at 314-205-6655 to provide feedback or address any concerns. If you are located in Duluth, MN, you can contact the Aspirus St. Luke's Patient Advocate team at 218.249.5400 or send an email to [email protected].
For general questions about facilities, clinics, or providers, St. Luke's Hospital provides a concierge service at 816-932-5100, available Monday through Friday from 7 a.m. to 5 p.m.
If you prefer to send a written complaint, you can contact The Joint Commission by mail at the following address:
Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Online Forms
Some St. Luke's Hospital locations may offer online forms for feedback or contacting specific departments. You can visit their official websites to fill out the relevant forms and provide your feedback.
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Emailing St. Luke's Hospital about career opportunities
St. Luke's Hospital is a leading health system and the largest employer in the Lehigh Valley region. It offers a wide range of clinical and non-clinical career opportunities, from nursing and physician roles to positions in finance, marketing, and IT.
If you're interested in career opportunities at St. Luke's Hospital, you can explore open positions and job details on their website. St. Luke's also encourages current employees to apply for internal openings through their Workday accounts.
Additionally, St. Luke's Hospital values fostering connections with educational institutions. They have a Career Navigation Office that actively participates in career fairs and events, offering internships, training programs, and volunteer positions. You can connect with their Career Development office by using the contact form on their website.
For those seeking disability accommodation during the application process or employment, St. Luke's provides a specific email address: [email protected]. This email address is solely for special assistance requests and cannot be used to inquire about application statuses.
When reaching out to St. Luke's Hospital about career opportunities, it's essential to demonstrate your alignment with their values, such as their commitment to personal and professional growth, work-life balance, and fostering a positive work environment. Emphasize how your skills and experience align with their mission of providing excellent patient care and enhancing the diverse communities they serve.
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Reaching out to St. Luke's Hospital's Development Office
St. Luke's Hospital is committed to patient safety and providing the best possible care. They encourage patients and their families to provide feedback, ask questions, or raise concerns. There are various ways to reach out to St. Luke's Hospitals Development Office, depending on the nature of your query or feedback.
For general questions about facilities, clinics, or providers, you can call St. Luke's Concierge at 816-932-5100 (Monday to Friday, 7 a.m. to 5 p.m.). If you have feedback about your experience as a patient, you can contact St. Luke's Patient Relations office. Their phone number is 314-205-6655, and their email address is [email protected]. Their representatives are dedicated to addressing any issues you may have.
If you wish to provide feedback or have a concern about a specific St. Luke's location, such as Aspirus St. Luke's in Duluth, MN, you can contact their Patient Advocate team at 218.249.5400 or via email at [email protected].
Additionally, if you are seeking information about St. Luke's programs, services, recognition opportunities, or wish to make a gift, you can reach out to the development office at 484-526-3067 or [email protected]. They will respond to your queries as soon as possible.
Please note that these contact details are not for medical emergencies. If you require immediate medical assistance, it is advised to call 911 or go to the nearest emergency room.
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Frequently asked questions
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