
New York State Law gives patients and other qualified individuals the right to access their medical records. Patients can request their medical records from their physician or a healthcare facility, including hospitals, home care facilities, hospices, and health maintenance organizations. Requests for hospital records can be made online, via phone, or by completing and submitting an authorization form. Some facilities, such as Mount Sinai Health System, provide patients with access to an electronic patient portal where they can make requests. It's important to note that there may be fees associated with obtaining medical records, and the process may take up to 10-14 days. Additionally, certain portions of medical records, such as personal notes and confidential information, may be denied access.
| Characteristics | Values |
|---|---|
| Who can request hospital records? | Patients, parents or guardians of a child, legal guardians, powers of attorney, health care proxies, next of kin, court-appointed administrator, or executor of the state. |
| What information is needed to request records? | Patient information (full name, date of birth, address, phone number), dates of treatment, and format preference (paper or electronic). |
| How to request records? | By calling the hospital, submitting an online request, mailing or delivering a completed form, or requesting in person. |
| How long does it take to process a request? | Hospitals have 10 days to provide an opportunity to inspect records, but the state Health Department considers 10-14 days a reasonable time to respond. |
| Are there any fees? | Yes, fees may be charged by physicians, healthcare professionals, and facilities for providing copies. Fees vary depending on the format of the records. |
| Can a request be denied? | Yes, requests can be denied if the patient is a minor, or if the information could cause harm to the patient or others. Patients can appeal a denied request. |
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What You'll Learn

Requesting hospital records for minors
In New York, patients and other qualified individuals have the right to access medical records under Federal and New York State law. This includes minors, who can request their own medical records if they are over the age of 12. If the patient is a minor under 12, their parent or legal guardian may request the health information. If the patient is an emancipated minor (married, a parent, or self-supporting and living apart from their parents), they must sign the request themselves.
To request medical records in New York, individuals must make their request to the facility where they received care. This could be a hospital, physician's office, or another healthcare facility. Requests must be made in writing and should include the patient's full name, date of birth, address, phone number, the dates of treatment, and the format in which they wish to receive the records (e.g. paper copies, CD, or electronic documents). Some facilities may also require patients to submit a photo and a government-issued photo ID along with their request.
In New York, there may be fees associated with obtaining medical records. Physicians and institutions may charge up to 75 cents per page for paper copies, plus postage. There may also be fees for electronic records and radiographic materials such as X-rays or MRI films. However, individuals cannot be denied access to their records if they are unable to pay the costs of copying or inspection.
If an individual's request for medical records is denied, they have the right to appeal the decision. The healthcare provider must provide a form explaining the appeals process, which can be filed with the New York State Health Department. A review committee will then review the request and make a determination. If the committee decides that the individual should have access to the records, the practitioner must comply.
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Requesting hospital records for deceased patients
- Identification of Requestor: Only authorized individuals can request the hospital records of a deceased patient. This typically includes the established next of kin, court-appointed administrator, or executor of the state. The requestor must provide valid identification and proof of their status.
- Completion of Request Form: The authorized requestor must complete and sign a request form. This form can often be found on the hospital's website or patient portal. The form should be carefully filled out, providing all the required information, including the patient's full name, date of birth, address, phone number, dates of treatment, and the specific records being requested.
- Submission of Request Form: The completed form can be submitted electronically or in paper format. Some hospitals offer online patient portals, such as MyChart or Connect, where requests can be made securely. Paper forms can be submitted in person or mailed to the hospital's Medical Records or Health Information Management department.
- Provision of Death Certificate: To verify the patient's death, a copy of the death certificate is typically required. If the patient passed away outside the hospital's facility, this documentation is especially crucial.
- Payment of Fees: There may be fees associated with obtaining hospital records. These fees can vary depending on the format and delivery method of the records. It is important to inquire about any applicable fees and discuss payment options with the hospital.
- Waiting for Processing: Hospitals typically have a timeframe within which they respond to record requests. In New York, hospitals generally respond to requests within 30 days, as per HIPAA law. However, each hospital's processing time may vary, and urgent requests for medical care may be expedited.
- Appeal Process: If access to the deceased patient's records is denied, there is an appeal process available. The hospital should provide a form explaining the appeals process, which involves submitting an appeal to the "Access to Patient Information Coordinator" in the New York State Department of Health.
It is important to note that specific requirements and processes may vary among hospitals in New York. Always refer to the specific instructions provided by the hospital from which you are requesting records.
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Requesting radiology films
Patients in New York have the right to request their health information under Federal and New York State law. This includes radiology films, which can be requested by following the same process as for other health information.
For NYC Health + Hospitals Hospital records, patients may call 866-390-7404. Health Information Management will work with the Radiology Department to secure access.
If you are a patient at Mount Sinai, you can request radiology films by using the request forms on MyChart, the electronic Patient Portal. You can also request cardiology images and pathology slides from the relevant hospital departments. Signing up for MyChart can be done online via the Mount Sinai website. Requests for copies are generally responded to within 7-10 business days, and there is no charge for urgent in-person requests.
To request radiology films from other hospitals, patients may need to complete a paper form and send it to the appropriate facility. This can be done by printing and mailing the form to the relevant department, along with a copy of a government-issued photo ID. The form should include the patient's full name, date of birth, address, phone number, and the dates of treatment. The patient may also need to specify whether they would like to receive the records as paper copies or electronically.
It is important to note that providers have the right to review the requested records before granting access and may deny access if certain exceptions apply. If access is denied, patients have the right to appeal without charge.
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Requesting hospital records for substance abuse treatment
As a patient, you have the right to request your health information related to care you received at any hospital facility under Federal and New York State Law. This includes substance abuse treatment records.
To request your records, you must first identify the hospital or health care facility where you received treatment. You can then contact the facility to determine the specific process for requesting records. Some facilities may allow you to request records electronically through a patient portal, such as MyChart, while others may require you to submit a written request form.
When submitting a request, you will typically need to provide your patient information, including your full name, date of birth, address, and phone number. You will also need to specify the information you are requesting, such as the date range of treatment and the type of records you require. If you are requesting records in person, you will need to bring a valid government-issued photo ID.
It is important to note that there may be restrictions on accessing certain types of records, such as substance abuse treatment records, which may be subject to additional confidentiality protections. In some cases, you may need to follow a separate process, such as that outlined in Section 33.16 of the Mental Hygiene Law, to obtain these records. Additionally, health care providers have the right to review the requested records before granting access and may deny access to certain information, such as personal notes and observations, or information that may cause harm to the patient or others.
If your request for records is denied, you have the right to appeal the decision without charge. You can do so by completing an appeal form and submitting it to the "Access to Patient Information Coordinator" in the New York State Department of Health. A review committee will then assess your request and make a determination.
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Requesting hospital records online
Mount Sinai Health System
Mount Sinai patients can access their physician office records through MyChart, an electronic patient portal. Here, patients can make appointments, communicate with their doctor, request refills, access test results, and review visit notes. If you do not have a MyChart account, you can sign up on the Mount Sinai website. To request records, you must provide your patient information, including your full name, date of birth, address, and phone number. You must also specify the dates of the records you are requesting and how you would like to receive them (paper copies, CD, or electronic documents).
NewYork-Presbyterian Hospital
NewYork-Presbyterian patients can access their medical records online through the patient portal, Connect. If you do not have an account, you can create one on the NYP website. If the records you need are not available in Connect, you can submit an online request to have those records uploaded to your Document Center. Alternatively, you can request your medical records by completing a paper form and submitting it to the provided email address.
NYC Health + Hospitals
To request records from NYC Health + Hospitals, you can use the MyChart portal, where you can request your records without needing to provide ID. However, you will need to upload your photo and a government-issued photo ID to submit a health information request online. If you do not have a MyChart account, you can create one on the NYC Health + Hospitals website.
General Information
It is important to note that there may be fees associated with obtaining your medical records, and the processing time for requests can vary. Additionally, certain portions of your medical record, such as personal notes and observations, may be denied access by the physician. If access is denied, you have the right to appeal the decision.
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Frequently asked questions
You can request your hospital records in writing or electronically. You will need to provide your full name, date of birth, address, and phone number, as well as the dates of the records you are requesting. You may also need to provide a valid government-issued photo ID.
Yes, there are some restrictions on what you can access. Your physician can deny you access to personal notes and observations, as well as information disclosed under the condition of confidentiality. If you are requesting records on behalf of a minor, there may be additional restrictions.
Yes, physicians and institutions are allowed to charge a fee for providing copies of medical records. However, you cannot be denied access solely because you are unable to pay.
Once your request is received, the hospital has 10 days to provide you with an opportunity to inspect your records. The New York State Department of Health considers 10 to 14 days to be a reasonable time frame for receiving copies of your records.











































