Tessa Quinn
Samsung TVs are a popular choice for hotels, with many models designed specifically for the hospitality sector. These TVs are often set up in Hospitality Mode, which limits certain features and restricts access to the menus. While some users may wish to exit Hospitality Mode to access additional settings and apps, others may encounter outdated channel lineups and seek to retune their in-room TVs. This paragraph aims to provide an introduction to the topic of how to use a Samsung TV in Hospitality Mode, covering the various scenarios and user intentions surrounding this subject.
| Characteristics | Values |
|---|---|
| How to enter Hospitality Mode on Samsung TV | Press the following sequence of buttons on the remote control: Mute, 1, 1, 9, Enter. |
| How to exit Hospitality Mode on Samsung TV | Press "Home" on the remote, scroll over to "Settings", press "Up", tab over to "Sound Output", ensure sound is set to "TV Speaker", and then exit "TV Sound Output". Alternatively, perform a factory reset. |
| Apps available in Hospitality Mode | Youtube, Browser, and a handful of other allowed apps. No Netflix, Prime, etc. |
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What You'll Learn
How to exit hospitality mode on a Samsung TV
If your Samsung TV is stuck in hospitality mode, there are a few methods you can try to exit this mode and regain access to normal consumer features.
One method is to reset your Samsung TV to factory settings. To do this, press the "Home" button on your Samsung TV remote, then navigate to the "Settings" tab. From there, press the "Up" button on your remote and select "Sound Output". Ensure that the sound output is set to "TV Speaker". While still on the "TV Sound Output", press the "Reset" option to initiate a factory reset. Please note that this method may not work if your TV was specifically designed for the hospitality sector, as certain features may be disabled in the factory settings.
Another method to exit hospitality mode involves accessing the "secret" setup menu. While the TV is turned on, use the remote control to press the following sequence: Mute, 1, 1, 9, Enter (the Enter key is the centrally placed button between the arrow keys). From here, navigate to "Channel Setup" and press Enter. You should now be in the "normal" channel menu. Using the arrow keys and the Enter button, select "Broadcast", then "Auto Tuning", and then "Auto Tuning" again. Choose "Start", and in the Auto Tuning menu, change the "Channel Type" to "Digital" only. This will initiate a scan and retuning process, which may take a few minutes. Once complete, ensure the regions are set correctly, then navigate to the "Close" button and press Enter. Press the "Return" button on your remote control three times to get back to the main Hospitality Mode menu. Finally, turn off the TV using the power button on the remote, wait a few seconds, and turn it back on.
If you have a Samsung UN65KS8000 TV with the BN59-01241A smart remote, you can try the following sequence: Extra (Info), House Button (Menu), Volume (Mute), and then Power On. If this sequence does not work, you can purchase a standard Samsung remote and try the sequence: Mute, 1, 1, 9, and then Power.
It is important to exercise caution when exploring the Hospitality Mode menu to avoid accidentally changing settings that may cause issues with your TV. If you are unable to exit Hospitality Mode using these methods, it may be best to contact Samsung customer support for further assistance or consider using a Chromecast or Firestick to access additional features and apps.
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How to reset a Samsung TV to hospitality mode
If you want to reset your Samsung TV to hospitality mode, you should first note that this process may vary depending on the model of your TV.
To start, you will need to enter the "secret" setup menu for Hospitality Mode. With your TV turned on, press the following sequence of buttons on your remote control: Mute, 1, 1, 9, Enter. The Enter key is the one centrally placed between the arrow keys and looks like a square with an arrow pointing inside.
Once you have accessed the Hospitality Mode menu, you can make adjustments to the channel settings. Using the arrow buttons on your remote, press the down button until "Channel" is highlighted in red. Press Enter, and then ensure that "Channel Setup" is highlighted before pressing Enter again. You should now be in the "normal" channel menu. From here, select "Broadcast", then "Auto Tuning", and then "Auto Tuning" again. Now, choose "Start".
In the Auto Tuning menu, change the "Channel Type" to "Digital" only. While this step is not necessary, it will save time as analogue signals are no longer broadcast in the UK. After making your selection, move down to "Scan" and press Enter. Your TV will now begin scanning and retuning, which will take a few minutes. Once it has finished, verify that the regions are set correctly. Typically, these will remain unchanged from their previous settings.
To exit the menu, navigate to the black "Close" button and hit Enter. Choose "Close" at the bottom of the screen once more, and then press the "Return" button on your remote control three times to return to the main Hospitality Mode menu. Finally, turn the TV off using the power button on the remote, wait a few seconds, and turn it back on again.
It is important to note that while the above method has proven successful for many users, it may not work for your specific TV model. Additionally, some Samsung TVs designed for the hotel or entertainment industry may not be convertible to normal consumer TVs, and a Chromecast or Firestick may be suggested as an alternative.
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How to access the Hospitality Mode menu on a Samsung TV
If you have a Samsung TV designed for the hospitality sector, you can access Hospitality Mode by following these steps:
Firstly, check if your TV is on. Then, on your Samsung remote, press the following sequence of buttons: Mute, 1, 1, 9, Enter. The Enter key is the one centrally placed between the arrow keys and looks like a square with an arrow going in.
If this sequence does not work, you can try an alternative sequence: Extra (Info), House Button (Menu), Volume (Mute), Power On. If you still cannot access Hospitality Mode, you may need to purchase a normal Samsung remote and try the following sequence: Mute, 1, 1, 9, Power.
Once you have successfully entered Hospitality Mode, you can make changes to the settings. For example, you can limit the maximum volume of the TV. You can also retune the TV to update the channels and the electronic programme guide. To do this, use the arrow buttons on the remote to press the down button until "Channel" is highlighted in red. Press Enter, then ensure that "Channel Setup" is highlighted, and press Enter again. Select "Broadcast", then "Auto Tuning", and then "Auto Tuning" again, followed by "Start". Change the "Channel Type" to "Digital" only, as this will save time as analogue signals are no longer broadcast in the UK.
To exit Hospitality Mode, navigate to the "Close" button and press Enter. Press the "Return" button on the remote control three times to return to the main Hospitality Mode menu. Finally, turn the TV off using the power button on the remote, wait a few seconds, and turn it back on again.
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How to retune a Samsung TV in hospitality mode
If you're looking to retune a Samsung TV in hospitality mode, there are a few methods you can try. Please note that these methods may not work for all Samsung TV models, as procedures may vary.
First, check if your TV is in hospitality mode. Samsung TVs in hospitality mode typically ask for information such as room number and organisation name, and most settings are greyed out and inaccessible.
Method 1:
To retune your Samsung TV in hospitality mode, you can try the following steps:
- Turn on the TV.
- Press the following sequence on your remote control: Mute, 1, 1, 9, Enter (the Enter key is the centrally placed button between the arrow keys).
- Use the arrow buttons on your remote control to highlight "Channel" in red. Press Enter.
- Ensure "Channel Setup" is highlighted, and press Enter again.
- Navigate to "Broadcast", then select "Auto Tuning" and press it again.
- Choose "Start".
- In the Auto Tuning menu, change the "Channel Type" to "Digital" only. This step may be skipped outside the UK, as some countries still broadcast analogue signals.
- Select "Scan" and press Enter. The TV will now scan and retune.
- Verify that the regions are configured correctly.
- Choose "Close" at the bottom of the screen and press Enter.
- Press the "Return" button on your remote control three times to return to the main Hospitality Mode menu.
- Turn the TV off and back on again.
Method 2:
Another method to retune and exit hospitality mode involves using the remote control:
- Press the "Home" button on your Samsung TV remote.
- Navigate to the "Settings" tab.
- Press "Up" on your remote.
- Go to "Sound Output" and ensure the sound is set to "TV Speaker".
Method 3:
If the above methods don't work, try this procedure:
- Press "Settings" on your Samsung TV remote.
- Scroll down to the "General" tab.
- Go to "Reset" and select it to factory reset your TV.
- Complete the setup process and enter your Samsung account credentials when prompted.
Please note that some sources suggest that a Samsung TV in hospitality mode cannot be fully returned to normal consumer mode, and you may need to use Chromecast or a Firestick for unrestricted access.
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How to download apps on a Samsung TV in hospitality mode
Samsung TVs in hospitality mode are designed for the hotel and entertainment industry, and as such, have restricted access to certain features. This includes limiting access to streaming apps such as Netflix, Prime Video, and Hulu. However, it is still possible to download a handful of apps that are allowed, in addition to the included YouTube and Browser apps.
To download apps on a Samsung TV in hospitality mode, you must first exit hospitality mode. To do this, follow these steps:
- Press the "Home" button on your Samsung television remote.
- Navigate to the "Settings" tab.
- Press "Up" on your remote and go to "Sound Output". Ensure that the sound is set to "TV Speaker".
- While still on "TV Sound Output", press "Reset" on your remote. This will factory reset your television and turn off hospitality mode.
- Run through the setup of your Samsung television and enter your Samsung account credentials when prompted.
Once your TV is out of hospitality mode, you can download apps by following these steps:
- Press the Home button on the remote.
- Go to Settings > General > Network > Wi-Fi and connect to a Wi-Fi network.
- Press Home > Apps. If the Apps section is missing, try updating the TV software by going to Settings > Support > Software Update and selecting "Update Now".
- After updating, restart your TV.
- Install streaming apps by going to Apps > Search (magnifying glass icon).
- Search for and install your desired apps, such as Netflix, YouTube, Prime Video, or Hulu.
- Log in to your installed apps.
If you are still unable to access or download apps, your TV may be locked to hotel settings permanently. Some hotel models do not support Smart Hub, so you may need to use a streaming device such as Amazon Fire Stick, Roku, Google Chromecast, Apple TV, or a game console (PS5, Xbox, etc.) to access streaming apps.
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Frequently asked questions
Press the following sequence of buttons on your remote control: Mute, 1, 1, 9, Enter.
The Enter button is the one centrally placed between the arrow keys that looks like a square with an arrow going in.
Press the following sequence of buttons on your remote control: Info, Menu, Mute, Power On.
Try the following workaround: get a normal Samsung remote and enter hospitality mode using Mute, 1, 1, 9, Power.
Unfortunately, this may not be possible as your TV was designed for the hospitality sector, and many features are greyed out. You could try a factory reset, but this may not work.
