Jordan Ellis
Los Angeles, California, is home to several hospitals and medical centres, including the University of Southern California's Keck Medicine, which has hospitals and clinics throughout Los Angeles, Orange, Kern, Tulare, and Ventura counties. The L.A. Downtown Medical Center, located at the intersection of three of Los Angeles' oldest neighbourhoods, is another prominent hospital in the area, offering a range of services, including a podiatry residency program. Additionally, UCLA Health, ranked as one of America's top hospitals, has a presence in Southern California with four hospitals and over 250 locations.
| Characteristics | Values |
|---|---|
| Position | Service Desk Agent I |
| Organization | Keck Medicine of USC Hospital Los Angeles, California |
| Hourly Rate Range | $25.00 - $39.69 |
| Responsibilities | Supporting end users with IT issues, including clinical application software, operating systems, business productivity software, and network and wifi connectivity |
| Skills | Excellent verbal and written communication, diagnostic and problem-solving abilities |
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What You'll Learn
Service Agent I at Keck Medicine of USC Hospital
Keck Medicine of USC is the University of Southern California's medical enterprise and is one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research, and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country.
The Service Agent I at Keck Medicine of USC Hospital is a full-time position with 8-hour rotating shifts. The Service Desk Agent I is responsible for supporting the end-user community at the Keck Medicine of USC hospitals and clinic locations. This includes the Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, and USC Arcadia Hospital, as well as over 100 unique clinics across several counties in California.
The Service Agent I provides support for all users experiencing problems with clinical application software, various operating systems, business productivity software, network and wifi connectivity, and other computer-related technology. They act as the point of contact for all IT-related issues and are responsible for answering, evaluating, and prioritizing incoming requests for assistance through various channels, including telephone, voicemail, email, and in-person inquiries. The role requires excellent verbal and written communication skills, as well as the ability to interview users, collect information, and lead users through diagnostic procedures to identify the source of errors.
In addition to user support, the Service Agent I at Keck Medicine of USC Hospital is also responsible for creating and updating tickets via a ticketing system, following specified IT problem-solving procedures, and providing user account provisioning services. They may also be involved in installing software, providing remote support, and assisting with the acquisition and installation of personal computers, servers, software, and peripheral devices.
The role requires a minimum of 3 years of IT experience and 2 years of experience in desktop and/or service desk support. Demonstrated excellent customer service skills, written and verbal communication skills, and the ability to triage, track, and monitor ticket progress are essential. The ideal candidate should also demonstrate the ability to learn quickly, adapt to new environments, and take on additional responsibilities as needed.
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UCLA Health Homeless Healthcare Collaborative
The UCLA Health Homeless Healthcare Collaborative (HHC) is a programme that provides healthcare services to people experiencing homelessness in Los Angeles. It was established in January 2022 to promote greater health equity and improve clinical outcomes for the homeless community. The programme offers free primary and urgent care services to all individuals experiencing homelessness, regardless of their insurance coverage, immigration status, or other factors.
The HHC team is dedicated to helping unhoused individuals feel better and live healthier lives. They offer a wide range of treatments and support, including medical screenings, continuity care for chronic conditions, and psychiatric and mental health services. The team has studied more than 15,000 patient records from UCLA Health emergency departments to identify the most pressing health and social needs of the homeless population. They have also provided over 12,000 medical and mental health evaluations and dispensed more than 14,000 medications to patients.
The programme's unique care model includes mobile clinics that travel directly to people on the streets, in shelters, encampments, interim housing sites, libraries, and soup kitchens. The HHC has multiple full-time teams, including specially trained community health workers, doctors, nurse practitioners, physician assistants, social workers, and nurses. They provide care seven days a week and have treated thousands of people, including children, in the Los Angeles community.
The UCLA Health Homeless Healthcare Collaborative is committed to delivering tailored care that meets the unique needs of unhoused individuals. They recognise that people experiencing homelessness are more susceptible to various health conditions and aim to prevent and treat these issues through their services. The programme relies on grants and donations to continue providing care and expanding its reach to serve more people in need.
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California Hospital Medical Center
Today, CHMC is recognised as an LGBTQ+ Healthcare Equality Leader in the Human Rights Campaign Foundation's 2024 Healthcare Equality Index (HEI). This means that the hospital has been acknowledged for its dedication to the equitable treatment and inclusion of LGBTQ+ patients, visitors, and employees.
CHMC offers a wide range of medical services, including obstetrics, gynecology, orthopedics, and cardiology. The hospital operates as a Level II Trauma Center, with an emergency department that treats over 70,000 patients annually. The hospital also has an Intensive Care Unit, a Transitional Care Unit/Rehabilitation Services, a Neonatal Intensive Care Unit, and a Cancer Center.
CHMC has recently expanded with the opening of the Grand Tower, which features a significantly larger Emergency Department and Family Birth Center, designed with increased patient comfort and privacy in mind.
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LGBTQ+ Healthcare Equality Leader
The Human Rights Campaign Foundation's Healthcare Equality Index (HEI) is a benchmarking survey of healthcare facilities that assesses their policies and practices regarding the equitable treatment and inclusion of LGBTQ+ individuals. In 2024, the California Hospital Medical Center in Los Angeles was recognised as an LGBTQ+ Healthcare Equality Leader in the HEI report. This recognition is a testament to the hospital's commitment to providing inclusive and equitable care for its LGBTQ+ patients, visitors, and employees.
The HEI report is a valuable resource for LGBTQ+ individuals and their loved ones, helping them identify healthcare facilities that offer inclusive care. The report includes a list of LGBTQ+ Healthcare Equality Leaders and ratings for each participating facility, which are promoted to over 3 million supporters of the Human Rights Campaign. This allows consumers to easily search for and choose healthcare facilities that align with their values and needs.
California Hospital Medical Center has a long history of serving the DTLA community, providing acute care services for over 130 years. The hospital continues to expand and enhance its services, recently opening a new patient tower, the Grand Tower, which features an expanded Emergency Department and Family Birth Center. The Emergency Department is designed with increased patient comfort and privacy in mind, ensuring that patients can receive the best possible care during emergencies.
In addition to its emergency services, California Hospital Medical Center offers a range of healthcare services, including heart care, maternity, breast health, gynecological services, and age management. Their heart care team provides prevention, chronic disease management, advanced diagnostic procedures, and treatment options to help individuals maintain cardiac health. The hospital also recognises the significance of childbirth as one of the most exciting events in one's life, striving to ensure a healthy and happy beginning for families.
California Hospital Medical Center's recognition as an LGBTQ+ Healthcare Equality Leader demonstrates its dedication to providing inclusive and equitable care for the LGBTQ+ community. This distinction, along with its range of healthcare services, makes the hospital a trusted and preferred choice for individuals seeking quality healthcare in Los Angeles.
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$10.15 $16.95
Heart care team
The Heart & Vascular Center at Dignity Health California Hospital Medical Center in Los Angeles is a cardiology center that offers a wide range of services for heart patients. These services include digital imaging, cardiac labs, and cardiac ICUs. The center provides comprehensive, compassionate, and ultramodern heart care and cardiovascular care. Their services range from education and preventive care to advanced diagnosis, interventional cardiology, surgical procedures, and rehabilitative support.
The Heart Medical Group of the San Fernando Valley is another full-service adult cardiology practice with offices in Sherman Oaks, Van Nuys, and Sylmar. They offer world-class, individualized services, including echocardiography, vascular imaging, and nuclear imaging.
Providence Heart & Vascular Institute in Los Angeles also features world-class cardiologists in six hospitals across the region. Their cardiovascular patients benefit from a collaborative network of award-winning physicians, scientists, researchers, and caregivers across 51 hospitals in seven states. More than 10,000 heart patients choose Providence for their care each year. They also provide translation services and print publications in multiple languages for non-English-speaking patients.
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Frequently asked questions
A Service Agent I - IS Client Services is a full-time role with an 8-hour rotating shift (non-exempt, non-union) at USC. The role is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations.
Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research, and state-of-the-art facilities to provide highly specialized care.
The hourly rate range for this position is $25.00 - $39.69.
