Logan Reid
Crestwood Medical Center is a general medical and surgical facility in Huntsville, Alabama. It is a community healthcare provider with 180 beds and offers a range of services, including surgical and diagnostic procedures, imaging services, and compassionate care. The hospital has received recognition as a Tier 1 Facility from Blue Cross and Blue Shield of Alabama. Patient reviews for Crestwood Medical Center are generally positive, with praise for the staff's friendliness and knowledge. However, some patients have expressed concerns about long wait times for referral appointments. U.S. News evaluates Crestwood Medical Center's performance in health equity and patient experience across various categories.
| Characteristics | Values |
|---|---|
| Location | 1 Hospital Drive Huntsville, Alabama 35801-3403 |
| Type | General medical and surgical facility |
| Accreditation | Accredited by The Joint Commission |
| Recognition | Tier 1 Facility from Blue Cross and Blue Shield of Alabama |
| Bed Count | 180 beds |
| Staff Count | Approximately 1,000 healthcare professionals |
| Performance | Rated high-performing in 2 adult procedures and conditions |
| Patient Experience | Positive reviews for staff courtesy, promptness, and quality of care |
| Patient Feedback Areas | Cleanliness, quietness, discharge planning, medication explanation, adequacy of help at home, etc. |
| Health Equity | Representation of disadvantaged communities, Medicaid patients, and racial disparities in outcomes |
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What You'll Learn
Patient experience
One patient, Madhurima D., recounts how Crestwood has always been there for her and respected her rights. She mentions that she had to undergo emergency surgery and was hospitalized for 10 days, during which she was monitored the entire time and received good care. However, she also complains about the long wait time, even with a scheduled appointment. Another patient, Brittany B., shares a similar positive experience, praising the staff for being friendly, courteous, and knowledgeable. She also mentions that she was in and out quickly and successfully underwent surgery.
The hospital is rated highly in two adult procedures and conditions, according to US News. They also provide extensive information on each doctor's profile to help patients find the best one for their needs. US News evaluates hospital performance in health equity by analyzing various dimensions of equity for historically underserved patients. This includes factors such as the racial disparities in outcomes and the representation of the surrounding community in the treated population.
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Surgical procedures
Crestwood Medical Center is a general medical and surgical facility that offers a wide range of surgical procedures. The hospital has a professional staff of over 1,010 employees and is rated high-performing in two adult procedures and conditions.
Specialties
Crestwood Medical Center specializes in several areas, including bariatric, rectal, general, thoracic, and vascular surgery. They also offer a range of behavioural health, cancer care, laboratory testing, nutrition counselling, and rehabilitative services.
Patient Experience
The hospital receives positive reviews from patients for its surgical procedures. One patient shared their experience, stating, "Surgery was a success! All staff and employees were friendly and courteous and very knowledgeable!"
Another patient commented on the efficiency and care they received, noting that the staff was quick to attend to their needs and perform necessary tests.
The hospital also performs well in patient ratings for listening and explaining in a way that is easy to understand, both in terms of physicians and nurses.
Overall, Crestwood Medical Center is a well-regarded surgical facility with a range of specialities and a dedicated staff that prioritizes patient care and satisfaction.
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Diagnostic procedures
Crestwood Medical Center in Huntsville, Alabama, is a general medical and surgical facility that offers a range of diagnostic procedures. The hospital is committed to providing compassionate care and has been recognised as a Tier 1 Facility by Blue Cross and Blue Shield of Alabama.
The diagnostic procedures offered at Crestwood Medical Center include imaging services such as bone densitometry, nuclear medicine, lithotripsy, ultrasound, mammography, and magnetic resonance imaging (MRI). These imaging techniques provide valuable information for the diagnosis and treatment planning of various medical conditions.
In addition to imaging services, Crestwood Medical Center also performs laboratory tests such as blood work and electrocardiograms (EKgs). These tests help evaluate a patient's overall health, identify potential abnormalities, and inform treatment decisions.
The hospital also prioritises patient education and understanding. Patients have reported that the staff at Crestwood Medical Center are attentive and knowledgeable, taking the time to explain medications and their potential side effects, and providing written information about symptoms and problems to watch for.
The facility's performance is evaluated based on various criteria, including patient experience, health equity, and the representation of the surrounding community in the patient population. These evaluations help ensure that the hospital provides quality care and meets the needs of the diverse patient population it serves.
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Staff performance
Reviews from patients provide insight into the staff's performance. One patient, Brittany B., shared her experience, praising the staff for their efficiency and thoroughness during her visit. She mentioned that they were quick to attend to her, running tests and checking her vitals promptly. Another patient, Madhurima D., expressed her appreciation for the care she received during an emergency surgery, stating that she was monitored throughout her 10-day hospitalisation.
In terms of specific staff members, both physicians and nurses have been positively evaluated by patients. The willingness of patients to recommend the hospital to others is a testament to the overall staff performance. Patients have also commented on the staff's ability to listen, explain, and provide understandable information. This includes explaining medications, their administration, and potential side effects.
The staff's performance extends beyond medical expertise. They are also commended for their friendliness and courtesy. One patient review highlighted the staff's knowledge and approachability during their surgery, describing them as "friendly and courteous". This indicates that the staff create a welcoming and reassuring atmosphere for patients during what can be a stressful time.
While the majority of reviews praise the staff's performance, there is one comment that mentions a long wait time for a referral appointment, which may reflect on staff efficiency. However, this could also be influenced by various other factors, and it is unclear if this was an isolated incident or a recurring issue. Overall, Crestwood Medical Center's staff performance seems to be a significant contributing factor to the positive patient experiences reported.
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Patient diversity and equity
The hospital is committed to providing equitable care to all patients, regardless of their background. It offers a range of surgical and diagnostic procedures and is recognised as a Tier 1 Facility by Blue Cross and Blue Shield of Alabama. With approximately 1,000 healthcare professionals, Crestwood Medical Center strives to meet the needs of its diverse patient population.
Reviews from patients offer insight into their experiences at Crestwood Medical Center. One patient, Madhurima D., shared her positive experience, stating that the hospital had "always been there" for her and her rights. She emphasised the care she received during an emergency surgery for a mysterious infection, where she was monitored throughout her 10-day hospital stay. Another patient, Brittany B., praised the staff for their friendliness, courtesy, and knowledge. She also noted the efficiency of the staff during her visit, highlighting how she was "in and out" after receiving prompt attention and necessary tests.
However, the same patient, Brittany B., also expressed frustration with the wait time during a referral appointment, underscoring the importance of timely access to healthcare services. US News evaluates hospitals' performance in health equity by examining various dimensions of equity for historically underserved patients. This includes analysing the representation of the surrounding community and Medicaid patients in the hospital's treated population. Additionally, it considers the percentage of patients from disadvantaged neighbourhoods and the hospital's success in enabling Black patients to recover at home during the first 30 days, compared to White patients.
Crestwood Medical Center's commitment to patient diversity and equity is reflected in its efforts to serve its community. The hospital's performance in health equity, as analysed by US News, provides valuable insights into how well they are serving their diverse patient population. While patient experiences generally reflect positive interactions with staff and satisfactory care, there are areas for improvement, such as wait times, that the hospital can address to enhance equity and accessibility for all patients.
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Frequently asked questions
Crestwood Medical Center is a 180-bed full-service acute care hospital in Huntsville, Alabama. It offers surgical and diagnostic procedures while providing compassionate care.
According to US News, Crestwood Medical Center is rated high-performing in 2 adult procedures and conditions. It is also recognised as a Tier 1 Facility by Blue Cross and Blue Shield of Alabama. Patient reviews are generally positive, with praise for the hospital's emergency care, surgery, and monitoring.
US News ranks hospitals by evaluating data on nearly 5,000 hospitals. They consider factors such as patient experience, health equity, and the surrounding community represented in the hospital's patient population. While a direct ranking of Crestwood Medical Center relative to other hospitals is not available, US News does provide patient experience ratings in up to 10 key categories for Crestwood Medical Center.
