Logan Reid
The American Girl Doll Hospital, now known as the American Girl Doll Care Center, is a service provided by American Girl where customers can send in their dolls for restoration. The service offers various packages, including Refresh and Renew, Care & Repair, and Advanced Care & Repair, ranging from $45 to $88. While shipping is free for US customers, additional charges may apply for rush shipping or shipping outside the US and Canada. Repairs can also be done in-store at select locations, depending on the issue and available stock. The doll hospital provides a unique experience for owners to restore their beloved dolls, ensuring they return home healthy and ready for play.
| Characteristics | Values |
|---|---|
| Name | American Girl Doll Care Center (previously American Girl Doll Hospital) |
| Services | Skin cleaning, hair restoration and restyling, eye replacement, reattachment of head or limbs, restringing, hearing aid fitting, ear piercing |
| Shipping | Free standard shipping for orders over $150 |
| Shipping (US customers) | Free both ways |
| Shipping (Canadian customers) | Additional shipping and delivery fees |
| Shipping (International customers) | Additional shipping and delivery fees |
| Doll status | Customers receive emails on three occasions: order confirmation, confirmation of admission and placement in treatment queue, and when the doll is shipped back |
| Treatment time | Approximately two to four weeks |
| Doll condition | Dolls must be sent without clothing or accessories, and with no missing heads or bodies |
| Packages | Refresh and Renew ($45), Care & Repair ($50), Advanced Care & Repair ($88) |
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$135
What You'll Learn
Doll Hospital vs. Doll Care Center
The American Girl Doll Hospital has been rebranded as the American Girl Doll Care Center to reflect the variety of services offered beyond repairs, such as skin cleaning, hair brushing, and restyling. The Doll Care Center continues to offer the same repair services as the Doll Hospital, including head and limb reattachment and eye replacement.
While the Doll Hospital/Care Center offers free round-trip shipping for customers in the contiguous United States, repairs are not free of charge. Repairs are divided into three categories: Doll Renew and Refresh, Doll Care and Repair, and Advanced Doll Care and Repair. The cost of these packages ranges from $45 to $88. Dolls must be sent without any clothing or accessories, and in a plain box with the admission form and payment.
For those who live near a physical American Girl store, it is possible to drop off your doll for a check-up and have it shipped for you. Some customers have reported that, on occasion, their doll was fixed in-store if the necessary parts were in stock. However, it is important to note that dolls cannot be repaired on-site at American Girl Place stores; they will be shipped from the store just like they would be if sent from home.
A visit to the Doll Care Center typically takes two to four weeks, depending on volume. Customers will receive email updates on three occasions: when their order is confirmed, when their doll is admitted, and when their doll is shipped back.
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Doll Hospital Services
The American Girl Doll Care Center, previously known as the American Girl Doll Hospital, offers a range of services to restore and repair damaged or worn-out dolls. The center has been in operation since 1988, and only authentic American Girl dolls are serviced. Here is an overview of the services provided:
Doll Renew and Refresh:
This service includes tightening limbs, brushing and restyling hair, and addressing any minor issues. It is ideal for dolls that need a refresh without requiring major repairs. The cost of this package is $45.
Doll Care and Repair:
The Doll Care and Repair service involves more extensive repairs, including the replacement of one limb or head piece. This package is suitable for dolls with missing or damaged limbs or head issues. The cost for this service is $50.
Advanced Doll Care and Repair:
The Advanced Doll Care and Repair service is the most comprehensive option, offering a full replacement of the doll's parts. This package is ideal for dolls that require multiple repairs or a complete refresh. The cost of the Advanced Care and Repair package is $88.
Skin Cleaning and Restoration:
The Doll Care Center provides skin cleaning services to remove any stains or discolouration on the doll's vinyl skin. This service ensures the doll's skin looks clean and refreshed.
Hair Restoration and Restyling:
The center offers hair restoration and restyling services to address any hair-related issues, such as damaged hair due to play or haircuts. They also provide wig or head replacements in certain cases, ensuring the doll's hair looks healthy and styled.
Eye Replacement:
Damaged eyes can be replaced by the Doll Care Center. However, eye colour swapping is not offered; the doll will receive the same eye colour that it was sent in with.
Reattachment of Head and Limbs:
Dolls with detached or loose heads or limbs can have them securely reattached. This service also includes restringing for loose dolls.
Hearing Aid Fitting and Ear Piercing:
The Doll Care Center can fit a hearing aid to the doll and also offers ear-piercing services, providing a personalised touch to the doll's appearance.
Shipping Services:
Free shipping is provided for customers in certain regions, such as the contiguous United States. For customers outside the US, additional shipping and delivery fees may apply. The center also offers rush shipping for an extra charge.
The American Girl Doll Care Center provides expert care and repair services to restore dolls to their former glory. With a range of packages and additional services, doll owners can ensure their cherished toys receive the treatment they need.
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Doll Hospital Packages
The American Girl Doll Hospital, now known as the American Girl Doll Care Center, offers a variety of services, including skin cleaning, hair restoration and restyling, hearing aid fittings, and eye replacements. The name change reflects the expansion of their services beyond simple repairs.
The Doll Care Center has been around since 1988, and only fixes authentic American Girl dolls. Repairs are divided into three categories: Doll Renew and Refresh, Doll Care and Repair, and Advanced Doll Care and Repair. The latter two categories are also available as packages, with the "Care & Repair" package costing $50 and covering the replacement of one limb or headpiece, and the "Advanced Care & Repair" package costing $88 and offering a full replacement.
Each treatment includes free round-trip shipping for US customers, along with some take-home items, such as a Certificate of Good Health, a get-well card, a Doll Care Center gown, and socks. However, additional charges may apply for rush shipping or shipping outside of the contiguous US.
For those who live near a larger store, such as those in New York or Chicago, there is the option to drop off your doll for a check-up, after which it will be shipped for treatment.
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Doll Hospital Shipping
The American Girl Doll Care Center (formerly known as the American Girl Doll Hospital) offers a variety of services, including skin cleaning, hair restoration, and restyling. The center has been around since 1988 and only fixes authentic American Girl dolls. Repairs are categorized into three types: Doll Renew and Refresh, Doll Care and Repair, and Advanced Doll Care and Repair. Dolls can be shipped from home or dropped off at an American Girl Place store, but they cannot be repaired on-site.
When sending a doll for repair, it must be naked, with no clothing, accessories, or earrings, in a plain box with the admission form and payment. Free shipping is available for US customers, while Canadian and international customers must pay additional fees. The process typically takes two to four weeks, and the company sends email confirmations at various stages, including when the doll is received and when it is shipped back.
For customers in the contiguous United States, free round-trip shipping is provided. However, additional charges may apply for rush shipping, shipping outside the US or Canada, and shipping large items. It is recommended that dolls intended to be home for the winter holidays be shipped no later than mid-November due to high volume in December.
Some larger American Girl stores, such as those in New York or Chicago, offer doll hospital drop-off services with a "doll doctor." In some cases, repairs may be done in person, depending on the issue and available stock.
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Doll Hospital In-Person
The American Girl Doll Hospital, now known as the American Girl Doll Care Center, offers a variety of services, including skin cleaning, hair restoration and restyling, and other services beyond simple repairs. The center has been around since 1988 and only fixes authentic American Girl dolls.
While the doll hospital primarily offers mail-in repair services, some larger American Girl stores, such as those in New York and Chicago, provide a doll hospital drop-off service. At these locations, you can bring your doll for a check-up, and they will ship it for you. In some cases, if they have the required parts in stock, they might even be able to help you in person.
When submitting your doll for repair, there are a few things to keep in mind. Firstly, dolls must be sent without any clothing or accessories, and removable items like earrings must be taken out. Secondly, you must send the entire doll; dolls with missing heads or bodies will not be accepted, but missing arms or legs are acceptable. Finally, there are different packages available for repair, ranging from $45 to $88, depending on the extent of the work required.
The doll hospital experience is unique and fun, and it ensures that your beloved American Girl dolls receive the care and attention they need to look as good as new.
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Frequently asked questions
The American Girl Doll Hospital, now known as the American Girl Doll Care Center, is not free. There are three packages available: "Refresh and Renew" for $45, "Care & Repair" for $50, and "Advanced Care & Repair" for $88.
The "Refresh and Renew" package includes tightening limbs and combing out and restyling hair.
Yes, at larger stores like New York or Chicago, there is a doll hospital drop-off with a "doll doctor." However, the doll will still need to be shipped for treatment.
