Tessa Quinn
Moses Cone Hospital, a prominent healthcare facility in Greensboro, North Carolina, is known for its comprehensive range of medical services, including specialized care for behavioral health. For those seeking information on the location of behavioral health services within the hospital, it is important to note that the specific floor may vary depending on the type of care needed, such as inpatient or outpatient services. Typically, behavioral health units are situated in areas designed to provide a calm and supportive environment for patients. To ensure accurate and up-to-date information, visitors are encouraged to contact the hospital directly or refer to the facility’s directory upon arrival, as floor assignments can occasionally change due to renovations or service expansions.
| Characteristics | Values |
|---|---|
| Hospital Name | Moses Cone Hospital (Now part of Cone Health) |
| Behavioral Health Location | 6th Floor |
| Department Name | Behavioral Health Services |
| Services Offered | Inpatient psychiatric care, crisis stabilization, therapy, medication management |
| Patient Population | Adults (18+), Adolescents (varies by program) |
| Visiting Hours | Restricted; check with hospital for specific times |
| Contact Information | (336) 832-7000 (Main Hospital Line) |
| Address | 1200 N Elm St, Greensboro, NC 27401 |
| Notes | Behavioral Health services may also be available in other Cone Health facilities; verify with the hospital for the most accurate information. |
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What You'll Learn
Location of Behavioral Health Unit
The Behavioral Health Unit at Moses Cone Hospital is strategically located on the fourth floor, a placement that reflects both logistical and patient-centered considerations. This floor is designed to provide a secure yet therapeutic environment, balancing accessibility for medical staff with the need for privacy and safety for patients. The unit’s location is not arbitrary; it is situated near critical hospital services such as emergency care and diagnostic facilities, ensuring rapid response in case of medical emergencies. This proximity also facilitates collaboration between behavioral health professionals and other medical teams, fostering a holistic approach to patient care.
For visitors and patients, finding the Behavioral Health Unit involves navigating the hospital’s main elevators to the fourth floor, where clear signage directs individuals to the unit’s entrance. The layout is intentionally straightforward to minimize stress for those who may be in crisis or unfamiliar with the hospital. Upon arrival, patients are greeted by a calm, controlled environment, with staff trained to provide immediate support. This floor also houses specialized areas for group therapy, individual counseling, and observation rooms, all designed to promote healing and stability.
One notable aspect of the unit’s location is its separation from high-traffic areas of the hospital, a deliberate choice to reduce overstimulation and protect patient confidentiality. The fourth floor is less congested than lower levels, which often house general outpatient services or emergency departments. This seclusion helps create a quieter, more focused atmosphere, essential for patients dealing with mental health challenges. However, it’s important for visitors to note that this area may require additional security clearance, such as signing in at a reception desk, to ensure the safety of all individuals.
Practical tips for navigating to the Behavioral Health Unit include using the hospital’s main entrance and following directional signs to the elevators. If arriving by car, parking in the designated visitor lot and entering through the central lobby is recommended. For those accompanying patients, it’s advisable to arrive early to allow time for check-in procedures and to familiarize oneself with the floor layout. Additionally, the hospital provides maps and volunteer guides at the information desk, which can be particularly helpful for first-time visitors.
In summary, the location of the Behavioral Health Unit on the fourth floor of Moses Cone Hospital is a thoughtful integration of safety, accessibility, and therapeutic design. Its placement near essential services ensures efficient care, while its separation from busier areas fosters a tranquil environment conducive to healing. Understanding this layout not only aids in navigation but also highlights the hospital’s commitment to comprehensive, patient-centered mental health care.
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Visiting Hours and Access Guidelines
Moses Cone Hospital’s Behavioral Health Unit operates under structured visiting hours and access guidelines to ensure patient safety, privacy, and therapeutic progress. Visitors must adhere to a strict schedule, typically allowing access between 2:00 PM and 8:00 PM, though exceptions may apply for immediate family in extenuating circumstances. All visits require prior approval from the patient’s care team, emphasizing the unit’s focus on controlled environments conducive to healing.
Before arriving, visitors must complete a brief screening process, including a health questionnaire and temperature check, to mitigate infection risks. Personal belongings are limited; only essential items like identification and communication devices are permitted, and all bags are subject to inspection. Visitors under the age of 18 must be accompanied by an adult and are only allowed during designated family visiting hours, typically on weekends.
The unit enforces a zero-tolerance policy for disruptive behavior, substance use, or violations of patient confidentiality. Visitors found breaching these rules may be permanently barred from the premises. Additionally, the number of visitors per patient is capped at two individuals at a time to maintain a calm atmosphere. These measures reflect the unit’s commitment to balancing familial support with clinical priorities.
Practical tips for visitors include arriving 15 minutes early to account for screening delays and parking, which is available in the designated visitor lot near the hospital’s east entrance. Comfortable, non-restrictive clothing is recommended, and visitors should avoid wearing strong fragrances or bringing food items, as these can trigger sensitivities in patients. By respecting these guidelines, visitors contribute to a supportive environment that aids in the recovery process.
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Services Offered in Behavioral Health
Behavioral health services at Moses Cone Hospital are designed to address a wide range of mental and emotional challenges, offering tailored support for individuals across all age groups. Located on the dedicated floor, these services provide a comprehensive approach to care, ensuring patients receive the specialized treatment they need. From crisis intervention to long-term therapy, the behavioral health unit is equipped to handle diverse needs, often integrating medical and psychological care for holistic recovery.
One of the core services offered is psychiatric evaluation and treatment, which serves as the foundation for all personalized care plans. Patients undergo thorough assessments to identify underlying conditions such as depression, anxiety, bipolar disorder, or schizophrenia. Treatment modalities may include medication management, where psychiatrists prescribe and monitor medications like SSRIs, mood stabilizers, or antipsychotics. Dosages are carefully adjusted based on individual responses, with regular follow-ups to ensure efficacy and minimize side effects. This service is particularly vital for adults and adolescents experiencing severe symptoms that interfere with daily functioning.
For those in acute distress, the crisis stabilization program provides immediate intervention in a safe, controlled environment. This service is often utilized for individuals experiencing suicidal ideation, severe panic attacks, or psychotic episodes. Patients are monitored 24/7 by a multidisciplinary team, including nurses, therapists, and psychiatrists, who work to de-escalate crises and stabilize mental states. The average length of stay in this program is 3–5 days, though it varies based on individual progress. Practical tips for families include recognizing early warning signs, such as sudden withdrawal or aggressive behavior, and knowing how to access emergency services promptly.
Therapy and counseling services form another cornerstone of behavioral health care at Moses Cone. Individual, group, and family therapy sessions are available, employing evidence-based approaches like cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and trauma-focused therapies. For children and teens, play therapy and art therapy are often incorporated to help them express emotions when verbal communication is challenging. Sessions typically last 45–60 minutes and are scheduled weekly or bi-weekly, depending on the patient’s needs. Families are encouraged to participate in therapy to improve communication and support systems at home.
Lastly, the hospital offers outpatient programs for individuals transitioning from inpatient care or seeking ongoing support. These programs include partial hospitalization (PHP) and intensive outpatient programs (IOP), which provide structured therapy sessions while allowing patients to return home each day. PHP typically involves 5–6 hours of treatment daily, 5 days a week, focusing on skill-building and relapse prevention. IOP offers a less intensive schedule, usually 3 hours per day, 3–4 days a week. Both programs are ideal for adults and adolescents needing more support than traditional outpatient therapy but not requiring 24-hour supervision.
In summary, the behavioral health services at Moses Cone Hospital are multifaceted, addressing acute crises, long-term mental health management, and everything in between. By combining medical expertise with therapeutic interventions, the hospital ensures patients receive comprehensive care tailored to their unique needs. Whether through inpatient stabilization, outpatient therapy, or medication management, the goal is to empower individuals to achieve mental wellness and lead fulfilling lives.
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Parking and Directions to the Floor
Navigating to the Behavioral Health floor at Moses Cone Hospital can be streamlined with the right parking and directional information. The hospital offers multiple parking options, but the most convenient for Behavioral Health visitors is the North Parking Deck, located adjacent to the main entrance. This deck provides direct access to the hospital’s central lobby, from which you can follow clear signage to the elevators. Once inside, take the elevators to the 4th floor, where Behavioral Health services are located. This route minimizes walking distance and ensures a straightforward journey, especially for those who may be under stress or in a hurry.
For first-time visitors, it’s helpful to note that the North Parking Deck has designated visitor parking spots on each level, clearly marked with signs. If you’re arriving during peak hours (typically 9 a.m. to 11 a.m. and 2 p.m. to 4 p.m.), consider allowing extra time to find a spot. The deck operates on a pay-upon-exit system, with rates posted at the entrance. Payment kiosks accept both cash and credit cards, and the hospital offers discounted rates for extended stays, which can be arranged at the guest services desk inside the lobby.
Once parked, proceed to the pedestrian walkway connecting the deck to the hospital. Inside the main lobby, look for the elevator bank labeled “Patient Floors.” Behavioral Health is on the 4th floor, and the elevators are programmed to stop at this level directly. If you prefer stairs, follow the signs to the nearest stairwell, though this option is less convenient for those carrying items or with mobility concerns. Upon reaching the 4th floor, follow the hallway signage to the Behavioral Health unit, typically located near the nursing station for easy identification.
For those using GPS, input “Moses Cone Hospital North Parking Deck” as the destination to avoid confusion with other parking areas. If you’re dropped off directly, use the main hospital entrance on Maple Avenue, where valet parking is also available for a fee. Valet attendants can provide directions to the Behavioral Health floor if needed. Keep in mind that the hospital’s layout is designed for efficiency, but asking staff for assistance is always an option—they are accustomed to guiding visitors and are stationed at key points throughout the facility.
Finally, consider downloading the Moses Cone Hospital campus map from their official website before your visit. This map highlights parking areas, entrances, and key departments, including Behavioral Health. Having a visual reference can reduce anxiety and save time, especially for those unfamiliar with the hospital’s layout. By combining this resource with the parking and directional tips outlined above, you’ll arrive at the Behavioral Health floor with confidence and ease.
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Contact Information for Behavioral Health
Behavioral health services at Moses Cone Hospital are located on the 4th floor, a detail often sought by those needing immediate or ongoing support. However, knowing the floor is only part of the equation. Equally crucial is having the correct contact information to navigate services efficiently. The Behavioral Health Unit can be reached directly at (336) 832-7000, a number that connects callers to trained professionals who can provide guidance, schedule appointments, or address urgent concerns. This centralized line ensures that individuals receive the appropriate level of care, whether it’s inpatient treatment, outpatient therapy, or crisis intervention.
For those seeking specialized programs, such as substance abuse treatment or psychiatric evaluation, additional contact details are available. The Substance Abuse Program, for instance, has a dedicated line at (336) 832-7200, offering confidential support for individuals and families. Similarly, the Outpatient Behavioral Health Clinic operates on a separate line, (336) 832-7100, catering to those needing therapy, medication management, or counseling services. These specific numbers streamline access to tailored resources, reducing the frustration of navigating a generic hospital switchboard.
In emergencies, time is of the essence. The Behavioral Health Crisis Line, accessible 24/7 at (336) 832-7400, provides immediate assistance for individuals experiencing acute mental health crises. Trained crisis counselors offer de-escalation techniques, safety planning, and referrals to inpatient or outpatient services as needed. This resource is particularly vital for those unsure of where to turn during moments of distress, ensuring no one faces a crisis alone.
Practical tips can further enhance the experience of accessing behavioral health services. For example, when calling for non-emergency appointments, have insurance information and a brief summary of concerns ready to expedite the process. For inpatient visits, verify visiting hours by calling the main Behavioral Health Unit line, as these may vary. Additionally, the hospital’s website often provides updates on service changes or new programs, making it a valuable supplementary resource.
In summary, while the 4th floor is the physical hub for behavioral health at Moses Cone Hospital, the contact information outlined above serves as the navigational backbone for accessing care. Each dedicated line is designed to address specific needs, ensuring individuals receive timely, appropriate support. By leveraging these resources effectively, patients and their families can navigate the complexities of behavioral health with greater confidence and clarity.
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Frequently asked questions
Behavioral Health services at Moses Cone Hospital are typically located on the 4th floor, but it’s best to verify with the hospital’s information desk or signage upon arrival, as locations may change.
Moses Cone Hospital may have separate areas or floors for adult and pediatric behavioral health services, but the specific arrangement can vary. Contact the hospital directly for accurate information.
Visitor access to the Behavioral Health floor is usually restricted and requires adherence to specific visiting hours and guidelines. Check with the hospital’s visitor policy for details.
