Jordan Ellis
Hospitals have various phone numbers catering to different departments and services. For example, the University of Colorado Hospital provides a contact number for patients requiring translators or interpreters, which is 720.848.1018. The hospital also offers a free shuttle service to transport patients from their vehicles to the hospital, with a contact number of 720.848.1000. Similarly, the San Antonio Regional Hospital provides a general contact number that can be found on its website. The University of Chicago Medicine has multiple contact numbers, including an operator-assisted line at 773-702-1000 and an external access number at 773-753-1880. These numbers can be used to reach specific departments or for general inquiries.
| Characteristics | Values |
|---|---|
| Number of hospitals in the United States | 6,093 |
| University of Colorado Hospital's billing issues contact number | 866.429.6045 |
| University of Colorado Hospital's translation services contact number | 720.848.1018 |
| University of Chicago Medicine's Operator Assisted contact number | 773-702-1000 |
| University of Chicago Medicine's External Access contact number | 773-753-1880 |
| University of Chicago Medicine's Internal Access (Campus or Hospital PBX) contact number | 188 |
| University of Colorado Hospital's shuttle service contact number | 720.848.1000 |
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What You'll Learn
Contacting a specific department
When contacting a hospital, it is important to know which department you need to reach. Here are some common scenarios and the relevant contact information for the University of Colorado Hospital (UCH) and the San Antonio Regional Hospital:
For Patient Admissions or Emergencies at UCH:
The University of Colorado Hospital can be reached at 720-848-1000. This number can be used to reach the hospital's main campus and request a free courtesy shuttle service to the hospital.
For Billing Inquiries at UCH:
Contact the University of Colorado Hospital Patient Accounts department at 866-429-6045 for any billing-related issues or inquiries.
For Parking Services at UCH:
UCH offers free valet parking services at the Eye Center, Cancer Pavilion, and Emergency Entrance. There are also designated free parking lots for patients and visitors. Follow signs to Lots 5, 6, and 7, and Garage 2.
For Language Translation Services at UCH:
Translators and interpreters, including American Sign Language interpreters, are available for patients, their families, and hospital employees by calling 720-848-1018. Language translation services are available 24 hours a day, seven days a week. Advance notice is recommended for certain languages.
Contacting San Antonio Regional Hospital:
For general inquiries or to reach a specific department at the San Antonio Regional Hospital, refer to their website or online directory for a list of phone numbers. Mobile phone users can click on the phone number to call and will be prompted for permission to dial.
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Interpreter services
The use of professional interpreters in healthcare settings has been shown to have a positive impact on patient care. Studies have found that professional interpreters enhance communication, leading to better patient satisfaction and improved clinical outcomes. For example, a review by Bagchi et al. (2011), Gany et al. (2007), Anttila et al. (2017), and Kuo and Fagan (1999) concluded that in-person professional interpretation resulted in the highest satisfaction among patients. Additionally, Hilder et al. (2017) demonstrated that professional interpreters provided more complete translations compared to relational interpreters.
However, there are challenges associated with accessing professional interpreter services in hospitals. Brooks et al. (2016) identified availability and time constraints as barriers, often leading patients to rely on relational interpreters or no interpreter at all. Relational interpreters are more likely to align with the patient's perspective, while professionals tend to represent the healthcare system's viewpoint. This can create a dynamic where physicians may interrupt the patient's voice, as observed by Leanza et al. (2010) in their study.
To address these challenges, some hospitals offer language access services, such as LanguageLine Solutions. This service provides certified medical interpreters through video or audio interpretation, ensuring privacy and accessibility for patients. LanguageLine interpreters can be accessed 24/7 via their app or telehealth platforms, offering translations in over 290 languages. They also provide written translations of patient forms, discharge instructions, and educational materials, ensuring critical information is accessible to all patients.
Additionally, some hospitals, like the University of Colorado Hospital, offer in-person interpreter services, including qualified American Sign Language interpreters. These services are available 24 hours a day, seven days a week, and can be requested by patients, their families, or hospital staff. For certain languages, advance notice is recommended to ensure the availability of a suitable interpreter.
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Parking information
Regions Hospital
The south ramp, located near the south entrance of Regions Hospital, is open 24/7. The west ramp, near the west entrance, is open daily from 5 a.m. to 5 p.m. and after 5 p.m., it is only accessible for Gillette patients. The standard rates for the west ramp start at $3 for 0-30 minutes, with a maximum daily rate of $15. The southeast ramp is reserved for Birth Center families and can be accessed from E. 12th Street or the east entrance off University Avenue. Valet parking is not currently available.
Strong Memorial Hospital
The Emergency Department lot is reserved for patients who drive themselves, and they can park in the adjacent lot. Those bringing patients can drop them off at the door and then park in the hospital parking garage. The ramp garage parking is open Monday through Friday from 6 a.m. to 11 p.m. and on weekends from 9 a.m. to 1 p.m. Strong Memorial Hospital also offers valet parking.
UC Davis Medical Center
There are various parking options for patients and visitors at UC Davis Medical Center, including Parking Structure 3, which is near the main hospital entrance off X Street. Patients may also be directed to self-park stalls if available. Vehicles requiring longer parking should use Parking Structure 3, where there is no time limit. Payments can be made at the self-service kiosk or via card at the exit gate.
Duke University Hospital
The Duke Hospital parking garage is located across Erwin Road from the hospital, with vehicle entry at 2223 Elba Street. The garage is within walking distance from the hospital entrance via a secure and well-lit climate-controlled walkway. Parking costs $2 per hour or a maximum of $14 per day. Valet parking is available at the entrance for $16 per visit. One-time parking passes cost $7, and five-use passes cost $35.
MedStar Washington Hospital Center
There are several parking options at the MedStar Washington Hospital Center, including the Hospital Parking Garage, which is open 24 hours every day, and the Physician Office Garage, which is open from 6 a.m. to 6 p.m. on weekdays except for holidays. The MRI and neuroscience center also have a separate parking area. A ten-day keycard is available for $60 for those who need to enter and exit the parking garage multiple times a day.
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Billing issues
If you are insured, check your insurance policy documents and explanation of benefits. Your insurance company may not pay for your treatment in full, and you may need to pay a co-pay or co-insurance amount. If you are uninsured, you may qualify for financial assistance or 'charity care'. Hospitals with 501(c)(3) nonprofit status are required to provide this under the Affordable Care Act (ACA). If you are a senior citizen, you may be covered by the Qualified Medicare Beneficiary (QMB) program, which means you should not be billed for services and items covered by Medicare.
If you disagree with the charges, you have the right to an appeal with your health insurance company. You can also dispute a bill with a debt collector or credit reporting company. If your bill is at least $400 more than the estimate, you may be able to dispute it. The No Surprises Act, which came into effect on January 1, 2022, protects you from unexpected out-of-network medical bills. If you believe your provider is not following these rules, you can submit a complaint to the No Surprises Help Desk by calling 1-800-985-3059.
If you are unable to pay your bill, you can negotiate with your provider to reduce the amount or set up an interest-free repayment plan. Nonprofit organizations may also be able to provide financial help.
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Making an appointment
When making an appointment at a hospital, it is important to know which department you need to contact. Many hospitals have different phone numbers for different departments, including general patient information, billing, admission, and the emergency room. For example, at the University of Chicago Medicine, the operator-assisted number is 773-702-1000, while external access is 773-753-1880.
If you are looking to make an appointment at the San Antonio Regional Hospital, you can do so by phone or through their patient portal.
The University of Colorado Hospital (UCH) also offers multiple ways to get in touch. For billing issues, the number to call is 866.429.6045. If you need an interpreter, you can call 720.848.1018.
It is worth noting that some hospitals may offer online appointment scheduling through their websites. Additionally, some hospitals may require you to first register as a new patient before scheduling an appointment. It is always a good idea to check the hospital's website for specific instructions and contact information for the relevant department.
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Frequently asked questions
The number for the Operator is 773-702-1000.
The number for translation services at the University of Colorado Hospital is 720.848.1018.
The shuttle service at the University of Colorado Hospital can be reached at 720.848.1000.
