Claire Dawson
If you are trying to contact a VA hospital, there are several phone numbers you can call depending on your needs. The main, toll-free number allows you to choose from a recorded menu to connect to a specific department or office. You can also call a VA hospital to refill your prescriptions, find out where to pick up new prescription orders, or find out how to safely dispose of your medicines. Additionally, there are phone numbers for specific VA hospitals, such as the one in Washington, DC, which provides contact information for frequently requested services like patient advocates, medical records, billing, and insurance. If you need an interpreter, you can call 800-698-2411 and select 0 to be connected with a VA call center agent.
| Characteristics | Values |
|---|---|
| Main number | Toll-free number |
| Technical support | Dial 9, then 3 |
| Need an interpreter | Dial 0, then ask for a language interpreter |
| Teletypewriter (TTY) | Dial 711 |
| VA benefits hotline | 800-827-1000 |
| Hours | Monday through Friday, 8:00 a.m. to 9:00 p.m. ET |
| Other numbers | 888-442-4551, +1-918-781-5678, 877-827-3702, 877-294-6380, 800-419-1473, 800-535-1117 |
| Hours for other numbers | Monday through Friday, 8:00 a.m. to 4:30 p.m., 5:00 p.m., 6:00 p.m., 7:00 p.m. or 7:30 p.m. ET, Saturday, 9:00 a.m. to 5:30 p.m. |
| My HealtheVet | 877-327-0022 |
| Hours | Monday through Friday, 8:00 a.m. to 8:00 p.m. ET |
| Online services | 800-698-2411 |
| Hours | 24/7 |
| Other number | 866-651-3180 |
| Washington DC Healthcare System | 202-745-8000 |
| Report a technical issue | Email web team |
| Report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources | Contact the VA Office of the Inspector General (VAOIG) |
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What You'll Learn
How to contact VA Washington DC Healthcare System
The VA Washington DC Healthcare System is located at 50 Irving Street, Northwest Washington, DC 20422-0001. The health care teams are experienced and guided by the needs of veterans, their families, and caregivers.
To contact the VA Washington DC Healthcare System, you can refer to the phone numbers provided on the VA website for frequently requested services like patient advocates, medical records, billing and insurance, and more. If you need help getting care or resolving an issue, you can contact one of the trained patient advocates. You can also access your medical records online or request a copy from the Release of Information office.
If you need an interpreter, you can call 800-698-2411 and select 0 to be connected with a VA call center agent. You can also communicate with them through a relay operator by dialing 711 if you use a teletypewriter (TTY). These services are available Monday through Friday, from 8:00 a.m. to 8:00 p.m. ET.
To contact the emergency room at the Washington DC VA Medical Center, refer to the contact information provided on the website. You can also schedule, reschedule, or cancel appointments by contacting them directly. If a referral is required, you will need to contact your primary care provider first.
After hours or on weekends, you can call the operator at 202-745-8000 and ask for the administrator on duty.
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How to refill prescriptions
Veterans can request prescription refills online, by phone, or by mail. To refill your prescription online, log in to the My HealtheVet portal on VA.gov. Select the Pharmacy option from the main menu bar, then choose Refill VA Prescriptions. You can view your prescription history and track the delivery status of your package online. You can also use the VA Prescription Refill and Tracking tool to create lists to organize your medicines.
To refill your prescription by phone, call your local VA Pharmacy using the phone number on your prescription label. You will need your prescription number and Social Security Number. You can also call My HealtheVet at 877-327-0022 (TTY: 800-877-8339) or 800-698-2411 (TTY: 711) for questions about VA online services.
To refill your prescription by mail, complete the refill request form that comes with your prescription and mail it to your VA pharmacy at the provided address. You can also mail back the refill request form to the provided address if you receive your prescription through the VA Atlanta health care facility.
Please note that some prescriptions may not be refillable by the VA Pharmacy, including prescriptions from VA providers that are filled or obtained outside of the VA and certain controlled substances, such as specific pain medications and short-term antibiotics. Additionally, prescriptions that need special handling, such as refrigeration, are mailed from your local medical center and cannot be tracked on My HealtheVet. It is recommended that you request your refill at least ten days before you run out of medication.
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How to report a technical issue
If you need to report a technical issue, there are several ways to contact the VA Hospital.
You can report a technical issue or give feedback about the website by emailing the web team. The email address for this is not currently listed, but it is noted as 'coming soon'. Alternatively, you can contact the VA Office of the Inspector General (VAOIG) to report any issues. This can be done online or by phone. The phone number for the VAOIG is 800-994-6610.
If you are experiencing technical issues with the VA.gov website, you can call the technical support line. To do this, dial the main VA phone number and press 9, then 3. The main number can also be used to connect to other departments and services. If you are a veteran, family member, caregiver, or survivor, this number is toll-free. You can also request an interpreter by selecting 0 and asking for a language interpreter to join the call. If you use a teletypewriter (TTY), you can dial 711 to communicate through a relay operator. The hours for this line are Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.
There are also various other phone numbers listed for different departments and services within the VA. These include the VA benefits hotline, My HealtheVet, and the VA online services line. These numbers can be used to get help with a range of issues, from managing your health appointments to checking the status of a claim.
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How to file a claim
To file a claim with the Department of Veterans Affairs, you can file for disability compensation online, by mail, in person, or with the help of a professional. Here is a step-by-step guide on how to file a claim:
Step 1: Notify the VA of your intent to file a claim
If you plan to file a claim, you can notify the VA of your intent to file in advance. This can be done online, by calling 800-827-1000 (TTY: 711), or by notifying them in person or by mail. Submitting an intent to file gives you time to gather evidence and sets a potential start date for your benefits. You can also work with an accredited attorney, claims agent, or Veterans Service Organization (VSO) representative to help you with this process.
Step 2: Gather supporting documents and evidence
Depending on the type of claim, you may need to gather supporting documents such as VA medical records, private medical records, hospital reports, and supporting statements from family, friends, or people you served with. These documents should provide more information about your claimed condition and how it occurred or worsened. If you need help, the VA can assist you in gathering evidence.
Step 3: Submit your claim
You can submit your claim online, by mail, in person, or with the help of a professional. If you are filing by paper form, you may want to submit an intent to file form first to gather evidence and secure a potential start date for your benefits. If you are filing online, you do not need to notify the VA of your intent to file, as the effective date is set automatically when you start filling out the form.
Step 4: Follow up as needed
After submitting your claim, you may not need to do anything further unless the VA sends you a letter requesting more information or scheduling exams. If you are requesting a decision review or a Supplemental Claim, you may need to take additional steps, such as submitting new evidence or requesting a hearing. You can work with an accredited representative or seek assistance from the VA to guide you through the claims process.
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How to manage appointments
Managing appointments at VA health facilities can be done online or by phone. Online scheduling is available at all VA health facilities except in Manila, Philippines. The types of appointments that can be scheduled online depend on the facility, the type of health service, and other factors. If you are registered as a patient in a VA health facility, you can manage your appointments online.
To make, cancel, or reschedule an appointment at a VA health facility, you can call the clinic where you scheduled the appointment. If you are more than 20 minutes late without calling ahead of time, your appointment may be rescheduled. You can also use secure health messages to schedule and cancel appointments.
VA San Diego and VA Puget Sound health care facilities offer appointments at multiple locations, and you can make primary care appointments online or by phone. VA South Texas health care also offers appointments at multiple locations, and you can make, cancel, or reschedule appointments accordingly.
VA also provides mental health services, including counseling and psychiatric care. If you are a veteran in crisis, you can connect with the Veterans Crisis Line responders for confidential help by calling 988 and selecting 1, texting 838255, or starting a confidential chat.
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