
Hospitals ask for income information for a variety of reasons, primarily to determine a patient's eligibility for financial assistance or charity care programs. These programs aim to help low-income individuals and families access essential medical services by covering some or all of their medical expenses. The eligibility criteria for financial assistance vary across states and hospitals, with some hospitals using the federal poverty level (FPL) as a benchmark to determine eligibility for free or discounted care. Additionally, income information can be used to tailor healthcare advice and ensure patients can access community resources and state benefits. While hospitals are expected to make reasonable efforts to identify eligible patients, administrative hurdles and a lack of transparency about financial assistance options have been noted as challenges that prevent some low-income patients from receiving the support they need.
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What You'll Learn

Determining eligibility for financial assistance
Hospitals request financial information from patients to determine their eligibility for financial assistance. This assistance, also known as charity care, helps cover the cost of medical treatment for low-income individuals. While federal law does not specify eligibility criteria, state laws and regulations vary. For example, Washington State mandates free care for families with incomes below 100% of the federal poverty level (FPL) and discounted care for those up to 200% of the FPL. New Jersey and Massachusetts offer free care for those up to 200% of the FPL, with additional support for low-income uninsured or underinsured residents.
Hospitals have broad discretion in establishing eligibility criteria for charity care, which may include factors beyond income, such as limited assets or residency within the hospital's service area. Some hospitals may also consider a patient's ability to afford large medical bills, even if they exceed standard income thresholds. However, nonprofit hospitals have been criticized for employing administrative barriers that prevent low-income patients from accessing legally mandated financial assistance.
To assess eligibility, hospitals may request bank statements, pay stubs, or other financial documentation. This information helps determine a patient's need for assistance and their debt-to-income ratio. Additionally, hospitals may consider a patient's enrolment in other means-tested state benefits, such as food stamps or heating assistance, as an indicator of potential eligibility for charity care.
It is important to note that not all eligible patients receive financial assistance, as hospitals may not consistently inform patients about these options. Furthermore, the availability of charity care can vary between for-profit and nonprofit hospitals, with tax incentives and regulatory oversight influencing their provision of assistance. When facing high medical costs, individuals are encouraged to communicate directly with hospitals and explore various financial assistance avenues, including Medicaid and other social services.
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Calculating debt-to-income ratio
Hospitals may ask about your income to determine your eligibility for financial assistance. This is often referred to as "charity care". While federal law does not specify the criteria hospitals should use to determine eligibility, several states have laws and regulations in place. For example, Washington State requires hospitals to provide free care for patients with family incomes below 100% of the federal poverty level (FPL) and discounted care for those up to 200% of the FPL. New Jersey and Massachusetts have similar laws, with the income threshold for free care eligibility set at 200% of the FPL.
When applying for credit, lenders will often evaluate your debt-to-income (DTI) ratio to assess the risk associated with lending to you. Your DTI ratio compares how much you owe each month to how much you earn. Specifically, it's the percentage of your gross monthly income (before taxes) that goes towards payments such as rent, mortgage, credit cards, or other debts.
To calculate your DTI ratio, first add up your monthly debt payments, including any car loan payments, credit card minimum payments, student loan payments, personal loan payments, and estimated mortgage payments. Then, divide this total by your gross monthly income (income before taxes). The result is your DTI ratio, expressed as a percentage. A lower DTI ratio is less risky for lenders and can result in better mortgage rates and loan terms.
It's important to keep your DTI ratio in mind when considering taking on new debt. Increasing your debt can not only drive up your DTI ratio but also hurt your credit score and potentially disqualify you from getting a mortgage. Before taking on new loans, it's advisable to estimate the impact on your DTI ratio and consider other credit options that may meet your needs.
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State laws and regulations
Some states provide incentives for hospitals to have well-funded financial assistance initiatives and effective distribution of funds, while others do not appear to incentivize the provision of financial assistance. Certain states offer property, income, and sales tax exemptions to nonprofit hospitals that provide financial assistance and have clear requirements related to its provision. Conversely, some states provide tax exemptions without any additional requirements beyond the Affordable Care Act. Notably, five states (Hawaii, Montana, New Hampshire, Wisconsin, and Wyoming) have no financial assistance requirements at all.
State laws also differ in their enforcement mechanisms. In some states, monitoring and enforcement activities are non-public, while other states take public enforcement actions. For instance, the Washington State Attorney General recently filed a lawsuit against 14 hospitals for failing to provide free or discounted medical care to eligible low-income patients. In contrast, a report from North Carolina highlighted the lack of a designated official or agency to enforce the provision of financial assistance by nonprofit hospitals in the state.
To address the variation in state laws and enforcement, the National Consumer Law Center (NCLC) has developed resources to assist patients in understanding their rights and accessing financial assistance. The NCLC's "An Ounce of Prevention" provides detailed summaries of each state's financial assistance requirements, eligibility criteria, funding sources, and relevant statutes. Additionally, the NCLC's Model Medical Debt Protection Act offers a framework for state legislation mandating financial assistance for lower-income hospital patients, including eligibility guidelines and procedural safeguards against aggressive debt collection practices.
It is worth noting that federal law does play a role in certain aspects. For example, the Patient Protection and Affordable Care Act (ACA) of 2010 states that tax-exempt hospitals must make reasonable efforts to determine an individual's eligibility for financial assistance before engaging in extraordinary collection actions. Additionally, federal law requires every nonprofit hospital to have a written financial assistance policy (FAP), and some states extend this requirement to all hospitals. These policies must include eligibility criteria, the basis for calculating charges, and information on how to access the FAP. Hospitals are responsible for widely publicizing their FAPs and providing copies to patients upon request.
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Nonprofit hospitals and administrative hurdles
Nonprofit hospitals are required by law to have a charity care policy, but they have significant discretion in determining specific eligibility criteria. While federal law does not specify the criteria hospitals should use to determine eligibility for financial assistance, several states have laws and regulations that do. For example, Washington State requires hospitals to offer free care to patients with family incomes below 100% of the federal poverty level (FPL) and discounted care to those with incomes up to 200% of the FPL. New Jersey and Massachusetts have similar laws, with an income threshold of 200% of the FPL for free care eligibility.
However, nonprofit hospitals frequently deploy administrative hurdles to prevent low-income patients from receiving legally mandated financial assistance. These hurdles include lengthy and complex application processes, requiring earnings receipts, tax returns, bank statements, and utility bills to prove income and assets. Hospitals may also deliberately make it difficult for patients to learn about the availability of financial assistance, with staff trained to avoid mentioning it unless specifically asked. In some cases, hospitals have been clear that these hurdles are deliberate, as in the case of Providence, a nonprofit system with 51 hospitals, which paid $45 million to a consulting firm for advice on increasing patient revenues. As a result of these practices, many patients who are eligible for financial assistance do not receive it.
To improve access to financial assistance, several policy avenues have been suggested. These include requiring hospitals to give all patients a QR code to scan upon admission that shows their eligibility for assistance, mandating screening of patients for eligibility before sending bills to collections, and tightening regulations around how hospitals publicize their financial assistance policies. Additionally, the Internal Revenue Service (IRS) could improve enforcement of existing regulations and be more stringent in revoking the tax-exempt status of hospitals that do not comply.
While some states provide incentives for hospitals to have well-funded financial assistance initiatives, others have no legislation governing the provision of financial assistance at all. These varying policies affect the number of patients who successfully access financial assistance and contribute to the financial burden faced by low-income individuals seeking medical care. As healthcare costs continue to rise, it is crucial for nonprofit hospitals to be more transparent and accessible in providing financial assistance to those in need.
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Charity care and bad debt
Hospitals ask about your income to determine your eligibility for financial assistance or charity care programs. Charity care is a form of financial assistance offered by hospitals to help cover the cost of medical treatment for low-income patients. It is often provided by nonprofit hospitals in exchange for tax exemptions. While federal law does not specify eligibility criteria, state laws vary, with some states providing incentives for hospitals to offer financial assistance and others having no legislation governing it.
In Washington State, hospitals are required to provide free care to patients with family incomes below the federal poverty level and discounted care to those up to 200% of the federal poverty level. New Jersey and Massachusetts have similar laws, with New Jersey also offering assistance to low-income residents with no health insurance or insufficient coverage. However, nonprofit hospitals have been criticized for using administrative hurdles to prevent low-income patients from receiving financial aid.
The issue of unpaid medical bills and bad debt is significant, with hospitals earning substantial profits in regions where residents struggle with medical debt. In such cases, hospitals may write off bad debt or uncollectible charges, excluding them from charity care considerations. According to a 2019 estimate, about $2.7 billion in bad debt came from patients who were likely eligible for charity care but did not receive it.
To address concerns about medical debt, policymakers have considered strengthening the regulation of hospital charity care programs. These programs provide free or discounted services to eligible patients who cannot afford their medical expenses. Charity care costs represented a small percentage of operating expenses for half of all hospitals in 2020, but the level of charity care varied significantly across facilities. In 2017, US nonprofit hospitals generated $47.9 billion in overall net income and provided a substantial amount of charity care to both uninsured and insured patients.
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Frequently asked questions
Hospitals ask for income to determine eligibility for financial assistance. Hospitals are required by law to provide financial assistance to low-income patients, and they use income to screen patients for eligibility.
Financial assistance, also known as charity care, is a program that helps cover the cost of medical treatment for low-income patients. Charity care is one of the main forms of assistance hospitals offer to help cover the cost of medical treatment. The amount covered and eligibility criteria vary across hospitals and states.
Eligibility criteria vary across hospitals and states. Some hospitals have an income cutoff, with the median nonprofit hospital setting the cutoff for free care at 200% of the federal poverty level (FPL). Other hospitals may have more restrictive eligibility criteria. It is best to ask the hospital directly about their financial assistance programs and eligibility criteria.











































