Hailey Tran
Modernize Home Services is a home improvement platform that connects homeowners with contractors for energy efficiency upgrades and other home services. The company has received mixed reviews, with an average rating of 3/5 on Trustpilot. While some customers appreciate the convenience of requesting multiple quotes and booking appointments online, others have complained about receiving unwanted calls and messages from the company, with some alleging that their contact information was purchased without their consent. Some reviews also suggest that the company may engage in unethical business practices, such as misrepresenting prices and warranty information.
| Characteristics | Values |
|---|---|
| Nature of the company | Home improvement platform |
| Target audience | Homeowners |
| Services | Connects homeowners to contractors |
| Features | After-hours messaging, search and filtering for conversations by name, highlights homeowner contact information |
| Customer reviews | Average (3/5 on Trustpilot) |
| Customer complaints | Receiving multiple calls a day, scam calls, fraudulent business practices, misrepresentation |
| Solutions | Customers can request to be added to the company's Do Not Call list |
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What You'll Learn
- Modernize Home Services is a home improvement platform that connects homeowners to contractors
- The company has received BBB complaints about unsolicited calls
- Modernize has a Trustpilot rating of 3/5, with reviews citing issues with sales calls and scams
- Some customers have reported fraudulent behaviour, including misrepresentation and refusal to honour warranties
- Modernize offers after-hours messaging and multiple ways to contact their support
Modernize Home Services is a home improvement platform that connects homeowners to contractors
Modernize Home Services is a home improvement platform that connects homeowners with contractors and other home services professionals. The company has been in the home improvement and services industry for more than 18 years, operating in over 17 high-value, high-consideration home segments. These include roofing, solar installation, heating and air conditioning, and home security.
Modernize Home Services offers a convenient, user-friendly platform that provides comprehensive home improvement solutions. The company has recently expanded its marketing platform to include water treatment solutions, addressing the growing demand for water purification services. Homeowners can now find trusted professionals for the installation and maintenance of whole-home water systems through Modernize.
The company has also launched a new messaging platform called Connect, which aims to improve contractor-to-homeowner communication. This platform allows homeowners to respond to contractors through their preferred medium, increasing close rates by an average of 15% on new sales leads. Connect also assists busy professionals by automating the process of following up with sales leads and facilitating ongoing communications.
While Modernize Home Services provides a valuable service, there have been some complaints about unwanted calls and potential scams. Some individuals have reported receiving multiple calls from the company, and others have expressed concerns about fraudulent activity and unethical pricing. It is important for users to carefully review and research any company before providing personal information or conducting business with them.
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The company has received BBB complaints about unsolicited calls
Modernize Home Services is a home improvement platform that connects homeowners to contractors for energy efficiency home improvements. The company has received BBB complaints about unsolicited calls. Consumers have reported receiving multiple calls a day, often at odd hours, such as early on Sunday mornings. In some cases, the callers have been identified as high-pressure salespeople attempting to sell window replacement services.
The company has responded to these complaints by apologizing for the inconvenience and offering to add the complainants' phone numbers to their "Do Not Call" list. However, some consumers have expressed dissatisfaction with the company's initial response, stating that they should not have been on the call list in the first place and that Modernize Home Services may have purchased their contact information from another source.
To address the issue of unsolicited calls, consumers can take several steps. They can request to be placed on the company's "Do Not Call" list by contacting the company directly or by emailing their contact number to a specific email address provided by the company. Additionally, consumers can register their phone numbers with the National Do Not Call Registry, a government-maintained list designed to stop sales calls from legitimate companies.
It is worth noting that scam callers may not respect the Do Not Call Registry, and consumers should be cautious of potential scams. If consumers suspect that they are receiving scam calls, they can utilize call-blocking or call-labeling technology, available for various types of phones, to prevent unwanted calls. Additionally, consumers can report unwanted calls to the relevant authorities and seek legal advice if they believe they have been a victim of fraud.
In addition to the BBB complaints about unsolicited calls, there are also other negative reviews of Modernize Home Services online. Some consumers have accused the company of unethical practices, such as misrepresenting prices, providing false warranty information, and engaging in fraudulent financial practices. These reviews highlight the importance of consumers being vigilant and cautious when dealing with companies that engage in aggressive sales tactics and unsolicited calling.
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Modernize has a Trustpilot rating of 3/5, with reviews citing issues with sales calls and scams
Modernize Home Services has a rating of 3/5 on Trustpilot, with 1,115 reviews at the time of writing. While some reviews praise the company for its easy-to-use website and helpful contractors, others cite issues with sales calls and scams.
Several reviews on the Better Business Bureau (BBB) website complain about receiving multiple unsolicited sales calls from Modernize. Some reviewers claim that they had to ask multiple times to be added to the company's Do Not Call list. One reviewer on Trustpilot also expressed frustration with the number of phone calls, emails, and texts they received after submitting a quote request.
There are also a few reviews on the BBB and reviews.io websites alleging that Modernize is a scam. One reviewer claims that Modernize tricked them into investing all their savings and then refused to let them withdraw their money. Another reviewer accuses Modernize of misrepresenting the cost of its services and refusing to honour the original quote. Other negative reviews mention issues with the quality of installation work and false advertising of warranties.
On the positive side, some reviewers on the Modernize website praise the company for connecting them with excellent contractors who provided reasonable prices, timely service, and helpful advice. One reviewer on Best Company also commends Modernize for helping them quickly receive multiple quotes for window replacement, which facilitated the sale of their home.
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$15.58 $19.95
Some customers have reported fraudulent behaviour, including misrepresentation and refusal to honour warranties
Modernize Home Services is a company that connects homeowners with contractors for home improvement projects. The company has received numerous complaints about unwanted and unsolicited calls, with customers reporting that they are receiving multiple calls per day, including on Sundays and public holidays. In response, Modernize has apologized and stated that they will add customers' phone numbers to their "Do Not Call" list. However, some customers have also reported fraudulent behaviour by the company, including misrepresentation and refusal to honour warranties.
One common complaint against Modernize Home Services is misrepresentation and deceptive practices. Some customers have accused the company of using shell companies to acquire people's information and then charging them for stolen leads. In one instance, a customer reported that a Modernize representative quoted them a lower price during an initial call but then presented a contract with a higher price. When the customer requested to review the recorded call, the representative refused. This type of misleading behaviour can be considered fraudulent and is a serious cause for concern.
Additionally, Modernize Home Services has been accused of refusing to honour warranties and providing poor craftsmanship. Several customers have reported spending thousands of dollars on windows with lifetime warranties only to be told later that the warranty is invalid. When issues arose with the windows, Modernize allegedly refused to take responsibility, leaving customers to deal with the problems on their own. This refusal to stand behind their products and services can be considered a breach of trust and a failure to uphold their commitments to customers.
Furthermore, some customers have shared their experiences with aggressive sales tactics and unethical pricing practices. There are reports of Modernize urging customers to make additional deposits and insisting on receiving more money before allowing withdrawals. In some cases, customers have felt harassed by frequent calls and texts, even after blocking the company's number. These aggressive sales and communication tactics can create a sense of pressure and coercion, leaving customers feeling manipulated and taken advantage of.
It is important to note that while these are reported experiences, the context and specifics of each case may vary. Customers who believe they have been subjected to fraudulent behaviour or unfair practices have the option to report their experiences to relevant authorities and seek appropriate recourse. It is always advisable to exercise caution, conduct thorough research, and be vigilant for potential red flags when dealing with any company to protect oneself from potential scams or fraudulent activities.
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Modernize offers after-hours messaging and multiple ways to contact their support
Modernize Home Services is a home improvement platform that helps contractors grow their businesses by making it easier to follow up and engage with homeowners. Modernize has an automated messaging platform called Connect, which helps contractors respond to homeowners outside of regular business hours. This is important because many consumers shop for solutions on evenings and weekends, and 20% of homeowners' inquiries arrive outside of regular business hours.
Connect sends automated messages to homeowners letting them know that the contractor will address their request as soon as the office re-opens. This improves the homeowner's experience and helps the contractor set more sales appointments. The upgraded version of Connect also makes it easier to see and control individual homeowner interactions, reducing the frustration of missing important conversations in overcrowded inboxes. Homeowners can be reached by phone, text, or email.
Modernize has received some complaints from individuals who have received multiple calls a day. Modernize has responded to these complaints by apologizing and ensuring that the complainant's number is added to their Do Not Call list.
Overall, Modernize offers after-hours messaging and multiple ways to contact their support, making it easier for contractors and homeowners to connect and communicate.
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Frequently asked questions
Modernize Home Services is a home improvement platform that connects homeowners to contractors. They may be calling you because you or your agent have previously completed a form asking for help locating a contractor on one of their websites. If you believe you are receiving spam calls, you can request to be added to their Do Not Call list.
You can request to be added to their Do Not Call list by emailing them at [email protected] with your contact number. Alternatively, you can use call-blocking or call-labeling technology to prevent unwanted calls.
Modernize Home Services is the nation's leading resource for connecting homeowners to contractors in energy efficiency home improvements. They provide homeowners with the ability to request multiple quotes, instantly book appointments online, and directly message contractors through their app.
I cannot find a phone number for Modernize Home Services. However, you can reach them by email at [email protected] or by visiting their website at modernize.com.
