Epic Payment Systems: Transforming Hospital Payment Processing

Epic Systems Corporation offers a range of software solutions to improve the patient experience and revenue cycle for hospitals. One of the key features is the integration of payment systems, allowing patients to pay for services from anywhere, at any time. This includes various payment methods such as credit cards, debit cards, digital wallets, and more. Epic's payment solutions are designed to be seamless and secure, with automated data transfers and integrations to minimize errors and enhance the overall patient experience. The company also provides billing notifications, real-time payment insights, and flexible financing options to improve patient engagement and streamline payment processes. Additionally, Epic's payment systems can be integrated with other platforms, such as TrustCommerce, InstaMed, Paymentus, and CarePayment, to offer enhanced functionality and meet the diverse needs of patients and healthcare providers.

Integration with TrustCommerce

Epic provides integration with TrustCommerce, allowing hospitals to streamline the process of accepting patient payments. This integration is designed to complement Epic's Electronic Healthcare Records (EHR) software, creating a seamless experience for patients and improving efficiency for medical staff.

The TrustCommerce payment processing integration supports various payment methods, including credit cards, debit cards, digital wallets, Google Pay, Apple Pay, ACH/check, and more. It also offers multi-layered security to protect patient payments and reduce the hospital's PCI footprint. TrustCommerce's Validated Point-to-Point Encryption ensures that data is encrypted at the device and never passed in clear text, enhancing the security of patient information.

The integration with TrustCommerce enables hospitals to provide patients with a convenient and flexible payment experience. Patients can make payments from anywhere and at any time, using their preferred payment method. This flexibility can improve patient satisfaction and increase the likelihood of timely payments.

Additionally, the integration simplifies the payment process for both patients and staff. For example, the Hattiesburg Clinic's use of TrustCommerce Epic EHR integration resulted in a 15% increase in recurring automatic payments, demonstrating the effectiveness of the streamlined payment process. By integrating with TrustCommerce, hospitals can benefit from improved efficiency, enhanced security, and increased patient satisfaction.

Overall, the integration of Epic with TrustCommerce offers a comprehensive payment solution for hospitals, providing a seamless and secure experience for patients while improving the workflow for medical staff. This integration demonstrates Epic's commitment to delivering innovative solutions that enhance the patient experience and streamline administrative tasks for healthcare providers.

Integration with InstaMed

Epic provides payment systems for hospitals, and one of its payment integration partners is InstaMed.

InstaMed is a combined gateway, processor, and sponsor bank that integrates with Epic. This integration enables hospitals to collect, report, and reconcile all payments from patients using one vendor. This includes payments made via credit cards, debit cards, Apple Pay, Google Pay, ACH, and checks, as well as support for integrated check processing and digital wallets.

InstaMed's integration with Epic streamlines payments, making them seamless and secure. It also helps to drive patient engagement and satisfaction by providing a digital-first payment experience. Patients can pay for services from anywhere, at any time, using their preferred payment method.

InstaMed's payment integration also extends to Epic's Community Connect groups, offering continued integration and workflow advantages. Additionally, InstaMed's payment solutions are HIPAA-compliant, specifically designed for the healthcare industry to simplify processes and reduce costs.

The Hattiesburg Clinic's use of InstaMed's Epic integration is a notable example. They improved the patient experience with streamlined payments, increasing recurring automatic payments by 15% and boosting efficiency and convenience for both patients and staff.

Integration with Paymentus

Epic provides hospitals with payment systems, which allow patients to pay for services from anywhere, at any time. This includes payments for hospital and outpatient bills, medications, and copays. Epic's payment systems support credit cards, debit cards, digital wallets, Google Pay, Apple Pay, ACH/check, and more.

Epic's payment systems can be integrated with other software, such as TrustCommerce and InstaMed, to provide a seamless and efficient payment experience for patients and medical staff. One example of this is the integration with TrustCommerce, which supports both patient and non-patient payments and improves efficiency with its Validated Point to Point Encryption, which encrypts data at the device and never passes it in clear text. TrustCommerce's integration with Epic has helped healthcare providers such as the Hattiesburg Clinic streamline payments, increasing recurring, automatic payments by 15%.

InstaMed, a J.P. Morgan company, is another payment vendor that integrates with Epic. InstaMed serves as a combined gateway, processor, and sponsor bank, allowing healthcare providers to collect, report, and reconcile all payments from patients. InstaMed's integration with Epic enables end-to-end integrated payments that work across Epic, Community Connect, and non-Epic environments. It also offers real-time balance notifications to patients via email or SMS text.

Paymentus is also listed as one of the current integrations for Epic's payment systems, although I was not able to find additional information about this integration on Epic's website.

By integrating with payment vendors such as TrustCommerce and InstaMed, Epic's payment systems enable hospitals to provide a seamless and efficient payment experience for patients and staff, improving overall patient satisfaction.

Self-service payment options

Epic's integration with TrustCommerce, for example, allows patients to pay for services from anywhere, at any time. This integration supports various payment methods, including credit cards, debit cards, digital wallets, Google Pay, Apple Pay, ACH/check, and more. It also provides multi-layered security to protect patient payments and reduce PCI compliance burdens. The Hattiesburg Clinic used the TrustCommerce Epic integration to increase recurring automatic payments by 15%, demonstrating improved efficiency and convenience for patients and staff.

InstaMed is another integrated payment solution for Epic that acts as a combined gateway, processor, and sponsor bank. This integration enables credit cards, debit cards, Apple Pay, Google Pay, ACH, check, and digital wallet payments. It also offers real-time balance notifications via email or SMS text, informing patients when a balance is due.

Paymentus is a cloud-based bill payment technology provider that offers an omnichannel platform for secure and flexible electronic bill payments. Its integration with Epic and MyChart, a widely used patient portal, streamlines the payment process and expands payment options for patients. With Paymentus, patients can access fee-free and interest-free payment options like PayPal Credit and multiple payment plan options.

Epic's self-service payment options improve transparency, increase collections, and enhance patient satisfaction by making it easy and convenient for patients to pay their medical bills. These integrations also benefit healthcare providers by improving revenue flow, reducing administrative burdens, and increasing efficiency.

Streamlined billing processes

One such integration is with TrustCommerce, a PCI-compliant service provider. TrustCommerce offers a seamless user experience by integrating with Epic's Electronic Healthcare Records (EHR) software. This integration allows patients to make payments from anywhere, at any time, using multiple payment methods such as credit cards, debit cards, digital wallets, and more. The security of patient payments is also enhanced through multi-layered protection, reducing the PCI footprint.

Another integration is with InstaMed, which acts as a combined gateway, processor, and sponsor bank for Epic. InstaMed enables seamless and secure payments, driving patient engagement and satisfaction. It supports various payment methods, including credit cards, debit cards, Apple Pay, Google Pay, ACH, and checks. Additionally, InstaMed's real-time balance notifications inform patients when a balance is due, streamlining the payment process.

Epic's partnerships with payment platforms like Paymentus and CarePayment further enhance the billing experience. Paymentus provides an omnichannel platform for secure and flexible electronic bill payments, connecting patients with their preferred payment channels. Meanwhile, CarePayment simplifies healthcare expenses for patients and increases revenue efficiency for providers, ultimately improving the affordability and accessibility of healthcare services.

By leveraging these integrations, Epic helps hospitals streamline their billing processes, reduce administrative burdens, improve patient satisfaction, and increase revenue. These streamlined billing processes benefit all stakeholders and contribute to a more efficient and accessible healthcare system.

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