Claire Dawson
UT Southwestern Medical Center is the No. 1 hospital in Dallas-Fort Worth and ranks among the nation's top hospitals for care in 11 specialties. The hospital has an open visitation policy, allowing guests to visit at any time. UT Southwestern offers guest services 24 hours a day, seven days a week, providing information on hotels, transportation, food deliveries, and more. While the hospital itself does not mention guest houses, it does offer overnight guest suites in its Outpatient Building, a modern, seven-story patient-centric facility on the UT Southwestern campus.
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What You'll Learn
- UT Southwestern Medical Center has guest services representatives available 24/7 to help with queries
- The hospital offers flexible visiting hours, with general visiting open 24/7
- All guests after 10 pm are required to wear a wristband, available from Guest and Patient Services
- The hospital provides free Wi-Fi, ATMs, and a gift shop for visitors
- The Outpatient Building has overnight guest suites for extended stays after surgery
UT Southwestern Medical Center has guest services representatives available 24/7 to help with queries
The Guest Services representatives can help with wayfinding within the hospital, wheelchair and valet assistance, and providing information on hotels, transportation, hair care appointments, food deliveries, guest trays, flowers, and more. The hospital also offers free Wi-Fi, has two ATMs onsite, and a gift shop where outgoing mail can be dropped off.
UT Southwestern Medical Center has flexible visiting hours to meet the needs of patients and guests, with general visiting hours being 24 hours a day, seven days a week. However, there may be patient care areas where visitation by children under 12 is not encouraged due to infection prevention risks, and prior arrangements should be made with the care team for such visits. Overnight stays for visitors 17 years old and younger are not permitted unless authorized.
The hospital also has a patient care app, UTSWMyCare, which allows patients to easily manage their health, access medical records, schedule appointments, and more. UT Southwestern also offers a variety of support services to help patients while they are in the hospital and even after they return home.
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The hospital offers flexible visiting hours, with general visiting open 24/7
The UT Southwestern Medical Center in Dallas-Fort Worth offers flexible visiting hours, with general visiting open 24 hours a day, seven days a week. The hospital has an open visitation policy, meaning visitors can come at any time, day or night. This flexibility is designed to meet the needs of patients and their guests, and visitors are encouraged to check in at the main Guest Services desk, located in the lobby near the main entrance.
UT Southwestern is the number one hospital in Dallas-Fort Worth for eight consecutive years and ranks among the nation's top hospitals for care in 11 specialties, the most in Texas. The hospital's mission of discovery and healing is reflected in its research labs, classrooms, and clinical spaces, where leading experts in science and medicine develop innovative treatments. The hospital also offers a patient care app, UTSWMyCare, which allows patients to easily manage their health and stay connected to their healthcare providers.
The Guest Services team is dedicated to ensuring that each patient's hospital stay and each guest's visit is as comfortable and pleasant as possible. They provide a range of services, including wayfinding, wheelchair and valet assistance, and information on hotels, transportation, food deliveries, and more. The hospital also offers free Wi-Fi, ATMs, and a gift shop for visitors' convenience.
It is important to note that all guests in the hospital after 10 pm are required to wear a wristband, which can be obtained from Guest and Patient Services after 7 pm. Visitors are also expected to stay in the patient's room or designated waiting rooms to ensure patient privacy and confidentiality. Additionally, children under 12 must be accompanied by an adult family member, and prior arrangements may be necessary for visitation in certain patient care areas due to infection prevention risks.
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All guests after 10 pm are required to wear a wristband, available from Guest and Patient Services
UT Southwestern University Hospitals are dedicated to making each patient’s hospital stay and each guest’s visit as comfortable and pleasant as possible. The hospitals have an open visitation policy, meaning that guests can visit patients at any time. However, all guests arriving after 10 pm are required to wear a wristband, available from Guest and Patient Services, located on the first floor of the hospital.
The number of visitors per patient is dependent on the patient, family, or guardian’s request, as well as the patient’s medical, emotional, and psychological needs, the level of unit activity, and available space. The hospital asks that families stay in the patient’s room or waiting rooms, rather than in hallways, to ensure the privacy and confidentiality of all patients. Hospital staff may ask visitors to leave the patient’s room when a medical procedure needs to be performed.
UT Southwestern University Hospitals offer flexible visiting hours and a range of amenities to accommodate the needs of patients and guests. These include spacious and comfortable family lounges, expansive dining areas, and free wireless internet access. The hospitals also provide information on nearby hotels, transportation, food deliveries, and other services to enhance the convenience and comfort of guests.
Guests with children under the age of 12 should ensure they are supervised by an adult family member at all times. Prior arrangements must be made with the care team for children under 12 to visit certain patient care areas, such as the Bone Marrow Transplant, Transplant, and Neonatal ICU units. UT Southwestern University Hospitals prohibit discrimination in visitation based on sexual orientation or gender identity, allowing patients to designate their chosen visitor(s).
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The hospital provides free Wi-Fi, ATMs, and a gift shop for visitors
UT Southwestern Medical Center is the No. 1 hospital in Dallas-Fort Worth for eight consecutive years and ranks among the nation's top hospitals. The hospital provides free Wi-Fi, ATMs, and a gift shop for visitors and strives to make each patient's hospital stay and each guest's visit as comfortable and pleasant as possible.
The hospital offers free Wi-Fi to visitors and patients throughout the hospital, enabling them to stay connected and access information during their stay. This complimentary service demonstrates the hospital's commitment to patient comfort and convenience. Additionally, with their open visitation policy, visitors are welcome at any time, and the hospital provides flexible visiting hours to meet the diverse needs of patients and guests.
There are two conveniently located ATMs onsite at the medical center, ensuring that visitors and patients have easy access to cash during their time at the hospital. This is especially useful for purchasing items from the hospital's gift shop or dining options. The gift shop, located in Clements University Hospital, offers a variety of items, including gifts, flowers, and balloons, perfect for bringing cheer to patients or treating yourself or a loved one.
The hospital also provides a range of amenities to enhance the experience of visitors and patients. They offer spacious and comfortable family lounges, various dining options with expansive dining areas, and a patient assistance office. The patient care app, UTSWMyCare, also enables easy management of health and connections to healthcare providers. These features showcase the hospital's dedication to creating a positive and welcoming environment for all who visit.
UT Southwestern Medical Center goes beyond medical care by providing comprehensive services that cater to the diverse needs of patients and visitors. The combination of technological amenities, such as free Wi-Fi and a helpful app, along with thoughtful touches like gift shops and comfortable lounges, ensures that guests have a pleasant experience while receiving world-class healthcare.
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The Outpatient Building has overnight guest suites for extended stays after surgery
UT Southwestern Medical Center is the No. 1 hospital in Dallas-Fort Worth for eight consecutive years and ranks among the nation's top hospitals. The center is dedicated to making each patient's hospital stay and each guest's visit as comfortable and pleasant as possible. The center has an open visitation policy, and guests can visit at any time. The number of visitors per patient depends on the patient, family, or guardian's request, the patient's medical, emotional, and psychological needs, the level of unit activity, and available space.
The UT Southwestern Medical Center's Outpatient Building is a modern, seven-story patient-centric building on the UT Southwestern campus. The Outpatient Building has overnight guest suites for extended stays after surgery. The building houses world-class facilities, including a surgical center, radiology imaging services, clinics, physician offices, and diagnostic services. The Extended Care Unit (ECU) is a six-bed, post-surgical care unit for patients who need to stay for 23 to 48 hours after surgery. The Outpatient Building provides a comfortable and convenient option for patients requiring extended stays after surgery.
The Guest Services representatives at UT Southwestern are available 24 hours a day, seven days a week, to assist patients and guests with a variety of services. These services include wayfinding within the hospital, wheelchair and valet assistance, and providing information on hotels, transportation, hair care appointments, food deliveries, guest trays, flowers, and more. The main Guest Services desk is located in the ground-floor lobby near the main entrance. UT Southwestern also offers a patient care app, UTSWMyCare, which allows patients to easily manage their health and stay connected to their providers.
UT Southwestern University Hospitals have flexible visiting hours to meet the needs of patients and guests. General visiting hours are 24 hours a day, seven days a week. The hospital offers a variety of dining options, spacious and comfortable family lounges, and free wireless internet access. Visitors are required to wear a wristband after 10 pm, which can be obtained from Guest and Patient Services, located on the first floor of the hospital. UT Southwestern prohibits discrimination in visitation based on sexual orientation or gender identity, and patients can designate their chosen visitors.
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Frequently asked questions
UT Southwestern Hospital does not have a guest house, but it does offer overnight guest suites in its Outpatient Building.
The hospital has an open visitation policy, meaning you may visit at any time.
Children under the age of 12 must be accompanied by an adult family member and there may be certain patient care areas where visitation by children is not encouraged. For visitors 17 and younger, overnight stays are not permitted unless authorized.
Visitors with COVID-19 are permitted to visit patients as long as the visit is coordinated with the patient's care team. Masks are no longer required in most clinical environments but are still recommended in certain departments.
The hospital provides free Wi-Fi, spacious family lounges, a gift shop, and a Patient and Family Resource Center with access to computers and printers.
