Logan Reid
Haven Behavioral Hospital of Eastern Pennsylvania is a psychiatric facility located at 145 North 6th Street, Reading, PA. The hospital offers customized treatments for individuals with mental health issues, providing a comfortable and nurturing environment for patients to begin their journey towards healing. While the hospital is open every day, reviews from employees highlight concerns about management, work-life balance, safety, and organizational issues. Patients' family members have also expressed mixed experiences, with some facing challenges in communicating with physicians.
| Characteristics | Values |
|---|---|
| Location | 145 North 6th Street, Reading, PA |
| Type of facility | Psychiatric facility, mental health center |
| Services | Customized treatments for individuals struggling with mental health issues |
| Payment methods | Credit cards |
| Working days | Monday to Sunday |
| Work culture | Lack of structure, poor work-life balance, high turnover, poor job security, poor management |
| Safety | Employees feel unsafe, management does not care about employee safety |
| Patient experience | Mixed reviews, some patients and their families feel dissatisfied with the treatment and care |
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What You'll Learn
Poor management and work culture
Haven Behavioral Hospital has been criticized by employees for its poor management and unhealthy work culture. There are reports of high turnover rates, with management showing a lack of concern for employees' work-life balance and well-being. Employees have expressed concerns about their safety, stating that management does not address incidents of patient violence or abuse towards staff. There is also a perception of favoritism, with certain employees being prioritized over others and a lack of proper training for new hires.
One former employee shared their experience, highlighting the irony of the hospital being in the business of caring for others while neglecting the well-being of its own staff. They described a culture where management disregards employee concerns and treats them as disposable. This is corroborated by another review, which mentions that management pushes employees out the door without addressing their grievances.
The work culture at Haven Behavioral Hospital is characterized by a lack of structure and organization. Employees have reported being switched between units at the last moment due to favoritism, disrupting their work routine and causing confusion. There is also a concern about the pay and benefits, with some describing them as "horrible" and not commensurate with the demands of the job.
Additionally, there are issues with collaboration among colleagues, with some reviewers mentioning good collaboration with certain staff members but not with others. This suggests a fragmented work environment where employees do not consistently support each other. The lead BHTs are described as bullies, creating an intimidating atmosphere for new hires and contributing to a negative work culture.
Overall, the management and work culture at Haven Behavioral Hospital have been described as poor and in need of significant improvement. Employees have expressed concerns about their safety, well-being, and job security, indicating a lack of support and appreciation from management. These issues have led to high turnover rates and dissatisfaction among the staff, impacting the overall morale and effectiveness of the hospital.
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Lack of job security
Haven Behavioral Health Hospital in Reading, PA, has received numerous negative reviews from employees, with several highlighting a lack of job security at the institution. One employee review describes the hospital as "one of the worst there is", citing issues with management and scheduling, as well as a lack of fairness and proper training for new hires. The reviewer also mentions that lead techs yelled at them in front of patients, contributing to an overall negative work experience.
Another review mentions the high turnover rate at the hospital and the management's lack of regard for employees' work-life balance. The reviewer feels that their job security is horrible because residents can physically harm staff without repercussions. This sentiment is echoed by another employee, who states that the hospital does not care about the safety of its staff. They recount being hurt by patients and filling out incident reports to no avail. The reviewer also mentions that management is quick to dismiss employees without properly addressing their concerns.
A common theme in these reviews is the perception of favoritism within the organization. Employees feel that their concerns are not taken seriously and that they are easily replaceable. One former employee mentions being used and discarded by the hospital, despite dedicating three years of their life to the job.
The lack of job security at Haven Behavioral Health Hospital seems to stem from a combination of poor management practices, a disregard for staff safety, and a high turnover rate. These factors contribute to a work environment where employees feel undervalued, overworked, and vulnerable to physical harm without adequate support or recourse.
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Unfair pay and benefits
Haven Behavioral Health Hospital offers "decent" pay, according to one employee review, but there is a lack of structure in the job, a high turnover, and management that does not prioritize work-life balance. Another review mentions that the hospital pays nurses large sums of bonus money for short shifts, while BHTs are treated poorly and are made to feel easily replaceable.
One former employee expressed disappointment with their compensation, stating that they received "nothing in return" for their three years of service. They also highlighted the disparity between the hospital's proclaimed values and actual practices, particularly regarding employee safety.
The hospital's management has been described as "lackluster" and "the worst," with accusations of favoritism and a lack of support for new hires. Employees have reported feeling overworked and undervalued, with some mentioning that they often had to stay beyond their scheduled hours to assist residents, which negatively impacted their home life.
The reviews consistently highlight a disconnect between the hospital's proclaimed values and actual practices, particularly regarding safety, job security, and fair treatment across different roles. While some reviewers found their coworkers to be a positive aspect of working at the hospital, the overall sentiment regarding pay and benefits is one of dissatisfaction and a sense of being undervalued by the management.
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Poor patient treatment
Haven Behavioral Hospital has received numerous poor reviews regarding its patient treatment. One review highlights the hospital's failure to provide adequate care and protection for its patients. The reviewer shares their cautionary tale, explaining how their mother was admitted to the hospital for psychiatric evaluation and treatment. Despite their urgent need, they encountered significant communication issues. Despite repeated attempts to contact the doctor and leaving notes on the patient's chart, no physician was available for several days. This delay in communication caused considerable distress and uncertainty for the patient's family.
Another review underscores the hospital's lack of structure and organization. The reviewer describes a chaotic work environment where employees are frequently moved between units based on the preferences of certain staff members. This lack of stability and consistency can negatively impact patient care. The reviewer also mentions bullying and a general reluctance to train new hires, indicating a potential knowledge gap in patient treatment.
Reviews from former employees paint a concerning picture of the hospital's internal dynamics. One employee describes an incident where they were physically hit by a patient and filed an incident report, yet the management took no action. Additionally, they mention a separate incident of suspected patient abuse, where they and their coworker were wrongfully accused while the allegedly guilty RN faced no repercussions. This suggests a troubling pattern of neglect and a disregard for patient and employee safety.
The management at Haven Behavioral Hospital has been described as uncaring and indifferent to the well-being of both patients and staff. Employees have expressed concerns about their safety, stating that management does not address issues even when they are brought to their attention. There are also allegations of favoritism, with certain units being considered "hard" and others "easy," indicating an uneven distribution of resources and support for patients and staff.
Overall, the reviews reveal a concerning pattern of poor patient treatment, inadequate management, and a disregard for the safety and well-being of all involved parties. These accounts highlight the need for improved practices and a more supportive environment at Haven Behavioral Hospital.
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Lack of communication
Haven Behavioral Hospital of Eastern Pennsylvania has received several reviews citing a lack of communication. One review highlights an incident where, despite visiting the hospital and calling multiple times over three days, the reviewer was unable to speak with a physician about their mother's care and treatment plan. This indicates a potential issue with the hospital's responsiveness and communication with families and caregivers.
Additionally, reviews from individuals who claim to be employees of the hospital also mention a lack of communication and poor management practices. One review mentions that nurses do not communicate changes regarding patients to all relevant staff members, resulting in confusion and delays. Another review mentions a lack of structure and organization within the hospital, suggesting that management is unresponsive to employee concerns and contributes to a high turnover rate.
The hospital's management is described as "lackluster" and "the worst," with employees feeling disposable and easily replaceable. There are also allegations that management prioritizes the nurses over other staff members and does not address safety concerns raised by employees, creating an environment where employees feel unprotected and undervalued.
These reviews highlight potential issues with internal and external communication within the hospital, as well as management practices that may contribute to a negative work environment and impact the quality of patient care. While the reviews provide valuable insights, it is important to consider that they may not represent the entirety of experiences and perspectives associated with the hospital.
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Frequently asked questions
145 North 6th Street, 3rd Floor, Reading, PA.
Haven Behavioral Hospital is open seven days a week.
Haven Behavioral Hospital offers customized treatments for individuals struggling with mental health issues. The hospital provides comprehensive programs to aid patients on their journey to healing.
Reviews for the hospital are mixed. While one Yelp review mentions that the hospital is good for patients with psychiatric care needs, reviews from employees are less positive, with many citing poor management and a lack of work-life balance.
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