Claire Dawson
Mercy Health offers patients access to their medical records through the Mercy Health MyChart patient portal. Patients can register for an account online with an activation code from their doctor or by providing some basic information. Alternatively, patients can register at their provider's office or by calling the Mercy Health MyChart help desk. Once registered, patients can access their medical records and patient charts in real time. Requests for medical records can also be made by mail, fax, or phone, with processing times ranging from 20 to 30 business days.
| Characteristics | Values |
|---|---|
| Registering for MyChart | Online with a 10-digit activation code or by providing some personal information. Also possible by phone or at a provider's office |
| Accessing MyChart | Online or by phone |
| Requesting medical records | Via MyChart, by email, fax, or mail. Requests should include name, date of birth, date of visit, and name of the facility where the patient was treated. |
| Processing time | Typically 20 business days, but can be up to 30 business days |
| Fees | May apply; patients will be notified before the record is sent |
| Additional services | Access to outpatient and inpatient health information, and radiology images or films |
| Restrictions | Mercy does not provide birth, death, or fetal death certificates |
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What You'll Learn
- Register online with a 10-digit activation code or without one by providing personal information
- Register by phone by calling the Mercy Health MyChart help desk
- Register at your provider's office during your next appointment
- Request records by mail, email, or fax
- Request radiology images or films by contacting the Department of Radiology
Register online with a 10-digit activation code or without one by providing personal information
To access your medical records from Mercy Health, you can register for an online account using MyChart. If you have a 10-digit activation code from your last doctor's appointment, you can register online by clicking the relevant link. If you don't have an activation code, you can still register for MyChart by providing some personal information. This includes your name, date of birth, date of visit, and the name of the facility where you were treated.
You can also register for an account at your health care provider's office during your next appointment. Alternatively, you can register by phone by calling the Mercy Health MyChart help desk at 1-844-552-4278.
Once you have registered for an account, you can access your medical records through MyChart. You can request electronic medical records for personal use through MyChart at no charge. Simply log into your MyChart account and follow the links under Menu, Medical Records, Medical Records Request. You can also request a hard copy of your medical records, which will be sent to you or a designated entity.
Please allow 30 business days for your request to be processed. In some cases, your information may be stored offsite, so additional time may be required. If your request requires a fee, you will be notified of the cost before the record is sent.
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Register by phone by calling the Mercy Health MyChart help desk
If you would like to register for Mercy Health MyChart by phone, simply call the Mercy Health MyChart help desk at 1-844-552-4278. You can also register online or at your provider's office. To register online, you will need a 10-digit activation code from your last doctor's appointment. If you don't have an activation code, you can still register by providing some basic information about yourself.
Once you have registered for Mercy Health MyChart, you can access your medical records and patient chart in real time. You can also use MyChart to request electronic medical records for personal use. After entering the required information, the records are released through MyChart free of charge.
If you are requesting medical records of a deceased individual, you will need to provide a copy of the Letter of Administration from The Office of the Register of Wills and a copy of the death certificate. You can fax this documentation to 410-332-0336 or mail it to the following address: Mercy Medical Center Health Information Services, Ground Floor POB 301 St. Paul Place Baltimore, MD 21202.
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Register at your provider's office during your next appointment
Registering at your provider's office during your next appointment is a quick and easy way to access your medical records. Mercy Health offers an online portal, MyChart, which allows patients to access their health information. To register for MyChart, you can use a 10-digit activation code provided by your doctor to sign up online. If you do not have an activation code, you can still register by providing some basic information about yourself. Alternatively, you can register by phone by calling the Mercy Health MyChart help desk.
Registering for an account during your next appointment ensures immediate access to your medical records. This can be especially useful if you require non-urgent medical attention. Through MyChart, you can book an Evisit for easy online access to a primary care physician. Additionally, you can request electronic medical records for personal use through MyChart at no charge. This can be done by logging into your MyChart account and following the links under Menu, then Medical Records, and finally, Medical Records Request.
If you are unable to register or submit a request online, there are other options available. You can request medical records by mailing a completed authorization form, along with a copy of your photo ID, to the nearest Mercy Health location. Requests can also be submitted by email or fax. It is important to note that requests may take up to 30 business days to process, and additional time may be required if the information is stored offsite.
For urgent requests, your healthcare provider can request records by faxing a written request on their letterhead. This request should include the patient's name, date of birth, date of visit, and the name of the treating facility. It is important to indicate "STAT" for urgent requests. Additionally, requests for radiology images or films should be directed to the Department of Radiology. Mercy Medical Center also provides access to anticipated charges for frequently provided services, allowing patients to understand potential costs.
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Request records by mail, email, or fax
To request medical records from Mercy Health, you can use the MyChart Mercy patient portal, which offers online access to patient healthcare records. You can also request records by mail, email, or fax.
Request records by mail
To request medical records by mail, you will need to fill out an authorization form for the release of protected health information and provide a copy of your photo ID. You can mail these documents to the following address:
Mercy Health ROI
947 S. Wheeling St.
Oregon, Ohio 43616
Alternatively, for Mercy Medical Center in Baltimore, Maryland, you can mail your request to the following address:
Mercy Medical Center Health Information Services
Ground Floor POB 301 St. Paul Place
Baltimore, MD 21202
Please note that requests are typically processed within 20 business days from the date of receipt, and fees may apply.
Request records by email
To request medical records by email, you can send your completed authorization form and a copy of your photo ID to the following email address:
Request records by fax
To request medical records by fax, you can send your completed authorization form and a copy of your photo ID to the following fax numbers:
- Anderson and Clermont: 513-599-4479
- Fairfield: 513-599-4491
- Jewish and Kings Mills: 513-599-4493
- West: 513-599-4728
- Mercy Medical Center in Baltimore, Maryland: 410-332-0336
- Mercy Medical Center, various locations: 417-237-7221, (417) 556-6576
- HCA Florida Mercy Hospital: (786) 206-0830
Please note that for urgent requests, you should indicate "STAT" on your faxed request.
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Request radiology images or films by contacting the Department of Radiology
To request radiology images or films, you will need to contact the Department of Radiology at Mercy Hospital. You can do this by phone, mail, or fax, depending on the hospital location.
When requesting radiology images, you will typically be provided with printed photos, also known as radiology films, or a CD containing the images. In some cases, you may also be offered the images on a flash drive.
To make a request, you will need to provide certain information, including your name, date of birth, and the date of your exam. You may also need to indicate whether you would like the images delivered or if you intend to pick them up. Mercy Hospital asks that you allow 30 business days for your request to be processed, and in some cases, additional time may be required if the information is stored off-site.
If you are a patient at Mercy Health, you can request radiology images by submitting a request form online via a secure website hosted by their release of information partner, Ciox/Datavant. Alternatively, you can mail a completed authorization form, along with a copy of your photo ID, to the following address: Mercy Health ROI, 947 S. Wheeling St., Oregon, OH 43616. You can also request your images by phone by calling the Mercy Health MyChart help desk at 1-844-552-4278.
If you are a patient at HCA Florida Mercy Hospital, you can request that your healthcare provider submit a written request on their letterhead by fax to (786) 206-0830, indicating your name, date of birth, date of visit, and the name of the facility where you were treated. For urgent requests, please indicate "STAT." For assistance, you can call (844) 481-0278.
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Frequently asked questions
You can access your medical records through the Mercy Health MyChart patient portal. You can register for MyChart online or at your provider's office.
You can still register for MyChart by providing some basic information about yourself.
Yes, you can register for MyChart by calling the Mercy Health MyChart help desk at 1-844-552-4278.
Yes, you will need to provide a copy of the Letter of Administration and a copy of the death certificate. Fax the documentation to 410-332-0336 or mail it to the following address: Mercy Medical Center Health Information Services, Ground Floor POB 301 St. Paul Place Baltimore, MD 21202.
