Ethan Rhodes
Samsung Hospitality TVs are a popular choice for hotels, but they often face the issue of outdated channels and an inaccessible electronic programme guide due to their Hospitality Mode settings. To resolve this, you can access the secret setup menu by pressing a specific sequence of buttons on the remote control. This guide will cover the steps to auto-program your Samsung Hospitality TV, including entering the setup menu, adjusting channel types, scanning for channels, and returning to Hospitality Mode. Additionally, we will explore other features such as updating multiple TVs simultaneously and setting up internet streaming.
| Characteristics | Values |
|---|---|
| Entering the Hospitality Mode setup menu | Press the following sequence on the remote control: Mute, 1, 1, 9, Enter |
| Changing channel type | Digital (for the UK) or Analogue & Digital (elsewhere) |
| Scanning for channels | Navigate to "Scan" and press enter |
| Setting the region | Ensure the region is set correctly |
| Exiting the setup menu | Press "Close" at the bottom of the screen, then press the "Return" button on the remote control 3 times |
| Setting the Otrum RC protocol | Press the RED button for 2 seconds, then press 010 while holding the RED button |
| Setting the Otrum RC address | Press the BLUE button for 2 seconds, then press 01 while holding the BLUE button |
| Updating the firmware | Unzip the zipped firmware file, copy the content to a USB dongle, and insert it into the TV |
| Returning to Hospitality Mode | Power off the TV, then press Mute, 119, Power |
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What You'll Learn
Accessing the Hospitality Mode menu
To access the Hospitality Mode menu on a Samsung TV, you must first enter the "secret" setup menu. With the TV turned on, press the following sequence of buttons on the remote control: Mute, 1, 1, 9, and then Enter. The Enter key is the one centrally placed between the arrow keys and looks like a square with an arrow going into it.
This will open the Hospitality Mode menu, from which you can make changes to the TV's settings. For example, you can change the "Channel Type" to "Digital" to save time during scanning and retuning, as analogue signals are no longer broadcast in the UK.
If you wish to exit the Hospitality Mode menu, you can do so by choosing Close at the bottom of the screen and pressing Enter. Then, press the Return button on the remote control three times to return to the main Hospitality Mode menu.
It is important to note that the process of accessing the Hospitality Mode menu and navigating its options may vary slightly depending on the specific model of your Samsung TV.
Additionally, there is another method to access the Samsung Standalone Menu, which is similar to the Hospitality Mode menu. To enter this menu, press the following sequence of buttons on your remote control: Mute, 1, 1, 9, and then OK. This menu allows you to install native applications provided by Samsung or third-party vendors as additional services for guests.
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Changing channel type
To change the channel type on a Samsung Hospitality TV, you will first need to access the setup menu. To do this, turn on the TV and press the following sequence of buttons on the remote control: Mute, 1, 1, 9, Enter. The Enter key is the one centrally placed between the arrow keys and looks like a square with an arrow going into it.
Once you have accessed the setup menu, you can change the channel type by following these steps:
- Navigate to the "Channel Type" option in the menu.
- Use the arrow buttons on the remote control to select "Digital" or "Analogue & Digital". If you are in the UK, select "Digital" as there are no longer any analogue signals broadcast in this region.
- After selecting the desired channel type, move down to "Scan" and press Enter.
- The TV will now start scanning and retuning, which may take a few minutes.
- Once the scanning process is complete, ensure that the regions are set correctly. In most cases, the regions will automatically remember their last setting, so you shouldn't need to make any changes.
- Navigate to the black "Close" button and hit Enter.
- Press the "Return" button on the remote control three times to return to the main Hospitality Mode menu.
It is important to note that the above steps may not work for all Samsung Hospitality TVs, as the process can vary depending on the model and region. If you are unable to access the setup menu using the provided key sequence, you may need to try alternative methods, such as disconnecting the phone line on the back of the TV or power cycling the TV.
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Scanning and retuning
Samsung Hospitality TVs are often locked in "Hospitality Mode", which restricts access to the menus required for rescanning and retuning. To enter the "secret" setup menu for Hospitality Mode, press the following sequence on the remote control with the TV turned on: Mute, 1, 1, 9, Enter. The Enter key is the centrally placed button between the arrow keys, resembling a square with an arrow pointing into it. This will mute the TV and bring up a lengthy menu on the left side of the screen.
Once in the Hospitality Mode setup menu, you can proceed with scanning and retuning. First, select "Start" to access the Auto Tuning menu. Here, change the "Channel Type" to "Digital" to expedite the process, as analogue signals are no longer broadcast in the UK. If you reside elsewhere, maintain the "Analogue & Digital" setting unless you're certain that analogue signals are obsolete in your region.
Next, navigate to "Scan" and press Enter. The TV will initiate a scan and retune, which will take a few minutes. After completion, ensure that the regions are configured correctly, although they typically retain their previous settings.
Finally, press the Close button at the bottom of the screen, followed by Enter. To resume normal operation, press the "Return" button on the remote control three times to return to the main Hospitality Mode menu.
It is important to exercise caution while navigating the Hospitality Mode setup menu, as making certain changes may render the TV unusable.
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Setting up a Samsung Standalone Menu
To set up a Samsung Hospitality TV, you must first access the Hospitality Mode menu. To do this, turn on the TV and enter the following sequence on the remote control: Mute, 1, 1, 9, Enter.
Once you have accessed the Hospitality Mode menu, you can navigate to the Standalone option. From here, you can follow the steps below to set up a Samsung Standalone Menu:
- Press and hold the Home button on your remote control until the quick settings menu appears.
- Select 'All Settings' from the quick settings menu.
- You will now see a list of different settings and options that you can change. These include: Picture, Sound, Connection, Broadcasting, and General & Privacy.
- Select and adjust your desired options within each category. For example, in the 'Picture' category, you can adjust the viewing mode, picture size, and expert settings like backlight and brightness. In the 'Sound' category, you can set the sound output source, change the sound mode, and fine-tune settings like balance and equalizer.
- If you want to scan for channels, go to the 'Broadcasting' settings and select Auto Program. This will allow you to scan for channels and set up parental controls.
- To adjust general settings, select the General & Privacy option. Here, you can access network settings, change the time and language, and manage your Samsung account.
Remember, if you need further assistance, you can refer to Samsung's support page or user manual for more detailed instructions and troubleshooting steps.
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Updating firmware
Updating the firmware on your Samsung Hospitality TV is important to ensure your TV functions properly and has the latest features and improvements. Here is a step-by-step guide on how to update your firmware:
Step 1: Check for Updates
Firstly, you need to check if there are any updates available for your specific model of Samsung Hospitality TV. Visit the Samsung website and navigate to the Samsung Download Center. Here, you can search for your TV model or product name to access the support page for your device. On the support page, look for the firmware file under the "Downloads" section.
Step 2: Download the Firmware Update
If there is a newer version of firmware available, proceed to download the update file. Ensure you select the correct firmware version for your TV model. The file will download as a compressed zip file. Once the download is complete, unzip or extract the file. You should now have a folder containing multiple files.
Step 3: Copy Files to USB Drive
Take a USB flash drive and copy or move all the files from the extracted folder directly onto the USB drive. It is important that you do not place these files inside any other folders on the USB drive, as your TV will not be able to locate them.
Step 4: Install the Update
Insert the USB drive into your Samsung Hospitality TV. If your TV is not connected to the internet, this may be the only way to install the update. Follow any on-screen instructions to locate and install the update from the USB drive. If your TV is connected to the internet, it may be able to automatically install updates while it is turned on.
Additional Notes:
- After updating your firmware, your video and audio settings may reset to their default configurations.
- Some apps may be fixed by a downloadable software update, while other app updates will download and install automatically.
- Upgrading your Samsung TV's OS to Tizen 8.0 can provide new features and functionality improvements.
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Frequently asked questions
To enter the Hospitality Mode setup menu, press the following sequence of buttons on your remote control: Mute, 1, 1, 9, Enter.
After entering the Hospitality Mode setup menu, select “Start” to access the Auto Tuning menu. Change the “Channel Type” to “Digital” and then select “Scan” to start auto-tuning. Once the TV has finished scanning, ensure that the regions are set correctly and select “Close” at the bottom of the screen. Finally, press the “Return” button on your remote control three times to exit.
First, download the firmware in the form of a zip file and unzip it. Copy the contents of the unzipped folder to the root of a USB dongle. Insert the USB dongle into your TV and select “Yes” when prompted to update the firmware. The TV will then update and reboot.
Ensure that your TV supports LAN out. Then, connect the LAN out port to your streaming device, such as Apple TV or Google Chromecast, to provide an internet connection.
Update up to 5-6 TVs at the same time and wait 10 minutes before upgrading the next set. Set the Otrum RC to the correct protocol and address by pressing the corresponding button colours on your remote control.
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