Jordan Ellis
If you would like to contact a patient at UAB Hospital, you can call 205-934-4322 and provide the patient's full name. You will then be connected to the patient's room. Please note that patients can choose to mark their information as private, in which case you will not be connected to their room. Alternatively, you can dial *55 from any hospital phone to reach UAB Medicine Guest Services, who are available 24/7 and can assist with any queries.
| Characteristics | Values |
|---|---|
| To contact a patient | Call 205-934-4322 and provide the patient's full name |
| To reach Guest Services from within the hospital | Dial *55 |
| To reach Guest Services from outside the hospital | Dial 205.934.CARE (2273) |
| To access your medical record | Submit an "Authorization For Use or Disclosure of Patient Information" form to the Health Information Department |
| Health Information Department contact | (205) 481-7166 |
| Location of the Chapel | Second floor in the crosswalk behind the Coffee Shop |
| Chapel opening times | 6:00 am – 8:00 pm daily |
| Location of the Gift Shop and Retail Pharmacy | First floor of the hospital, by Patient Registration and across from the Dining area |
| Gift Shop opening times | Monday to Friday, 9:00 am – 5:00 pm |
| Parking at UAB Medical West | In front of the hospital or in the parking deck |
| Parking at The Kirklin Clinic of UAB Hospital & Whitaker Clinic of UAB Hospital | Parking deck at 2100 6th Avenue South |
| Parking at UAB Women & Infants Center and Hazelrig-Salter Radiation Oncology Center | Valet parking available, or self-parking in the deck at 4th Avenue and 18th Street South |
| Main parking deck for patients and guests at UAB Hospital | 4th Avenue and 18th Street South |
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What You'll Learn
Call 205-934-4322 and provide the patient's full name
If you want to contact a patient at UAB Hospital, you can do so by calling 205-934-4322 and providing the patient's full name. You will then be connected to the patient's room. It is important to note that federal regulations prohibit the hospital from giving out patient information over the telephone. Therefore, if a patient has marked their information as private, the hospital will not be able to connect you to the patient's room or confirm their admission.
UAB Hospital has implemented enhanced safety measures in response to the COVID-19 pandemic to ensure the well-being of patients, employees, and staff. These measures include face mask requirements, updated visitor policies, and new check-in options. In addition, COVID-19-positive or symptomatic patients are not allowed to have caregivers present, except in end-of-life situations. Non-COVID-19 patients are generally allowed one caregiver if their presence improves the patient's safety, emotional well-being, or physical care.
UAB Hospital offers various services and amenities for patients and visitors. For instance, convenient parking options are available, including flat lots in front of the hospital and parking decks. Additionally, UAB Hospital provides a Guest Services team that can be reached by dialing *55 from any hospital phone or 205.934.CARE (2273) from outside the hospital. They are available 24 hours a day and can assist with various needs and requests.
When planning a visit to UAB Hospital, it is recommended to come prepared with certain items for your comfort and convenience. These may include test results, comfortable clothing, and a notebook to record information and questions. UAB Hospital also has a gift shop and retail pharmacy located on the first floor, offering gifts, medications, and other essentials. Overall, UAB Hospital is committed to providing a safe and positive experience for all patients and visitors.
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The patient's information must not be private
To call a patient's room at UAB Hospital, you can call (205) 934-4322 and provide the patient's full name. However, it's important to note that federal regulations prohibit the hospital from disclosing patient information over the telephone. Patients have the right to mark their information as private, in which case, the hospital cannot confirm their admission or connect callers to their room.
At UAB Hospital, patient privacy is taken seriously, and they are committed to protecting medical information. They create records of patient care and treatment to provide quality care and comply with legal requirements. Patients have certain rights regarding their medical information, including the right to inspect and copy their medical records (except psychotherapy notes). Patients can submit a written request to the Entity Privacy Coordinator to access their records, though a fee may be charged for copying and mailing costs. Patients can also choose to exclude their electronic health information from the State of Alabama's Health Information Exchange by submitting a written request to the Entity Privacy Coordinator.
To ensure patient privacy, UAB Hospital encourages patients to appoint a family representative as a point of contact who can communicate information to other family members and friends. The representative may be given a passcode to protect the patient's privacy and security. The care team at UAB Hospital may also request visitors to leave the room if privacy is needed or if they feel the patient is too unwell to have visitors.
While UAB Hospital values patient privacy, they also understand the importance of family involvement in patient care. They encourage patients to involve their loved ones in their care and provide visitation opportunities. However, visitation is restricted to protect patients and staff from infections, and visitors may be asked to wear masks or special clothing to protect patients from potential illnesses.
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Dial *55 from any hospital phone to reach Guest Services
When visiting the University of Alabama at Birmingham Hospital, guests may need assistance with various matters. For this reason, UAB Medicine Guest Services is available 24 hours a day, every day of the year, and can be reached from any hospital phone by dialling *55. This simple code will connect you with a Guest Services representative, who can provide support and answer questions. This service is also available from outside the hospital by dialling 205.934.CARE (2273).
Dial *55 on any hospital phone, and a Guest Services representative will be on the line, ready to assist. This service is designed to be easily accessible and convenient for all guests. Whether you need directions, have a question about a service, or require assistance, Guest Services is there to help.
The University of Alabama at Birmingham Hospital understands that guests may have a variety of needs and concerns during their visit. By offering this direct line to Guest Services, the hospital aims to provide exceptional service and ensure the comfort and satisfaction of its guests. No matter what your query or request may be, dialling *55 from any hospital phone connects you with a team of professionals dedicated to making your experience as smooth as possible.
Guest Services at UAB Hospital is committed to assisting guests in any way they can. Whether you need help locating a specific department or are seeking information about patient services, they are just a phone call away. They can provide directions, answer questions about hospital amenities, and offer support throughout your time at the hospital. This service is particularly useful for guests who may be unfamiliar with the hospital's layout or services and can help alleviate any stress or uncertainty during their visit.
Additionally, for those seeking to contact a patient, the hospital provides a separate phone line. By calling 205-934-4322 and providing the patient's full name, you can be connected directly to their room. However, it is important to note that patient privacy is a priority, and federal regulations prohibit the disclosure of patient information over the phone without their consent. In such cases, the hospital will not be able to confirm any details or connect callers to the patient's room.
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Dial 205.934.CARE (2273) from outside the hospital
If you are outside the hospital and would like to contact a patient, you can dial 205.934.CARE (2273) to reach UAB Medicine Guest Services. Representatives are available 24 hours a day, every day of the year, and are located at welcome desks across the medical campus.
The Guest Services team can help with a variety of queries and concerns. They can also be reached from any hospital phone by dialling *55.
If you would like to be connected to a patient's room, you can call 205-934-4322 and provide the patient's full name. Please note that federal regulations prohibit the hospital from giving out patient information over the phone, and patients can choose to mark their information as private. In such cases, the hospital will neither connect you to the patient nor confirm their admission.
If you are a patient at the hospital, you can request that your medications be delivered directly to your room by using the "Meds to Beds" service.
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Representatives are available 24/7
If you need to contact a patient at UAB Hospital, you can call 205-934-4322 and provide the patient's full name. You will then be connected to the patient's room. However, it's important to note that patients have the option to mark their information as private, in which case you won't be able to connect with them.
To reach UAB Medicine Guest Services, you can dial *55 from any hospital phone or 205.934.CARE (2273) from outside the hospital. Their representatives are available 24/7, including holidays and weekends, and they are located at welcome desks across the medical campus. They are ready to assist with any queries or requirements you may have.
For any queries related to medical records, you can contact Health Information Management at (205) 481-7166. If you wish to speak with a Chaplain during your time at the hospital, you can reach them at (205) 481-7359. The Chapel is open daily from 6:00 a.m. to 8:00 p.m. and is located on the second floor behind the Coffee Shop.
Additionally, UAB Hospital offers a convenient "Meds to Beds" service through its Gift Shop and Retail Pharmacy. This service allows patients to have their discharge medications delivered directly to their rooms, eliminating the need to stop at the pharmacy before leaving the hospital.
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Frequently asked questions
To contact a patient, call 205-934-4322 and provide the patient's full name. You will be connected to the patient's room.
The main parking deck for patients and guests at UAB Hospital is located at 4th Avenue and 18th Street South. Enter the North Pavilion on the 2nd floor of the parking deck.
You can reach UAB Medicine Guest Services by dialing *55 from any hospital phone or 205.934.CARE (2273) from outside the hospital.
UAB Hospital offers a Gift Shop and Retail Pharmacy located on the first floor of the hospital, directly by Patient Registration and across from the Dining area. The Gift Shop offers boutique-style gifts, jewelry, cards, medications, toiletry items, and fresh flowers.
