Hailey Tran
If you need to cancel your appointment at Salem Hospital, there are a few things to keep in mind. Firstly, it's important to contact the hospital as soon as possible to inform them that you won't be able to make your scheduled appointment. You can do this by calling the clinic where your appointment is scheduled. For mental health appointments, you can call 540-982-2463, ext. 2611, and for appointments at any outpatient clinics, call the specific clinic directly. If you have a referral from a primary care provider, you'll need to contact them first to cancel or reschedule. Additionally, if you're signed up for text message reminders, you won't be able to cancel or reschedule through this service and will need to call instead. By providing advance notice, you can help the hospital offer your appointment slot to another patient.
| Characteristics | Values |
|---|---|
| Hospital Name | Salem Regional Medical Center (SRMC) |
| Cancellation Method | Phone call |
| Phone Number | 503-814-6990 |
| Additional Notes | You may leave a voicemail after hours |
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What You'll Learn
Cancelling by phone
To cancel your appointment at Salem Hospital by phone, you can call the clinic where your appointment is scheduled. You can find the contact number for the specific clinic on the VA Salem Health Care website.
For example, to cancel a mental health (behavioural health) appointment, call 540-982-2463, ext. 2611. To cancel an appointment at any of the outpatient clinics, call the clinic directly.
If you are cancelling a diabetes appointment with Salem Health, call 503-814-6990 to reschedule or cancel. You may leave a voicemail after hours.
Please note that if you have a referral from a primary care provider, you will need to contact them first to cancel your appointment.
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Cancelling online
To cancel an appointment at Salem Hospital online, you will need to first sign up for the service by visiting the patient registration office at the Salem location. This service is free, but standard messaging rates from your mobile service provider may apply. Once you have signed up, you will receive text message reminders for your appointments.
Please note that you cannot cancel or reschedule appointments using the text message reminder service. To cancel your appointment, you will need to call the clinic where your appointment is scheduled. If you have a mental health appointment, you can call 540-982-2463, ext. 2611 to cancel. For appointments at any of the outpatient clinics, call the clinic directly to cancel.
If you are unable to make your scheduled appointment due to an emergency, please call 503-814-6990 to cancel or reschedule. You may leave a voicemail after hours. It is important to provide as much notice as possible so that the appointment time can be offered to another patient.
If a referral is required for your appointment, you will need to contact your primary care provider first to cancel or reschedule.
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Cancelling in-person
To cancel an in-person appointment at Salem Hospital, you will need to contact the hospital directly. You can do this by phone or in person.
If you are a patient at VA Salem Health Care, you can cancel your appointment by calling the clinic where your appointment is scheduled. The number for mental health appointments is 540-982-2463, ext. 2611. For appointments at any of their outpatient clinics, call the specific clinic where you scheduled the appointment. You can also visit the patient registration office at the Salem location in person to cancel your appointment.
If you are a patient at Salem Regional Medical Center, you can call 503-814-6990 to cancel or reschedule your appointment. You may leave a voicemail after hours.
It is important to notify the hospital as soon as possible if you are unable to make your scheduled appointment, so that they can offer the appointment slot to another patient.
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Cancelling a mental health appointment
If you need to cancel a mental health appointment at Salem Hospital, you can do so over the phone. The number for cancelling mental health (also called behavioural health) appointments is 540-982-2463, ext. 2611.
It is important to notify the hospital as soon as possible if you need to cancel or reschedule your appointment. Many mental health services require at least 24 hours' notice, and some require 48 hours' notice to avoid a cancellation fee. If you cancel too close to your appointment time, you may be charged a fee, and the hospital may not be able to reschedule your appointment.
If you are a veteran, you can also contact the Veterans Crisis Line for confidential, free, and private help 24/7.
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Cancelling without a penalty
To cancel an appointment at Salem Hospital without incurring a penalty, you must contact the hospital or clinic in advance. Salem Health offers both in-person and virtual care options, so you can choose the method that is most convenient for you.
If you have an appointment at a VA Salem Health Care facility, you can cancel by calling the clinic where your appointment is scheduled. This includes primary care, mental health, and specialty care appointments. You can find the contact information for the specific clinic on the VA Salem Health Care website. It is important to note that you cannot cancel your appointment using the text message reminder service; you must call the clinic directly. By cancelling in advance, you can avoid being marked as a "no-show" and potentially incurring any associated penalties or fees.
For Salem Health Medical Clinics, you can cancel your appointment by calling or emailing your clinic through your MyChart account. MyChart is a free service offered by Salem Health that provides patients with secure online access to their medical records and other features, such as virtual care and the ability to get medical advice from a Salem Health nurse. Through MyChart, you can also assess whether you need to visit a clinic or require more urgent treatment.
It is important to be mindful of any referral requirements when cancelling your appointment. If a referral is needed for your appointment, be sure to contact your primary care provider first before proceeding with the cancellation. This ensures that you follow the proper protocols and avoid any potential issues or misunderstandings regarding your care.
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