Ethan Rhodes
Veterans can check their VA hospital appointments online or via their smartphones. To check online, veterans can use the My HealtheVet website or the VA online scheduling tool. My HealtheVet allows veterans to view, schedule, or cancel their VA appointments. The VA online scheduling tool is available for those with a My HealtheVet Premium or DS Logon Premium account. To check VA appointments via smartphone, veterans can use the pre-check-in option, where they will receive a text message to confirm their appointment.
| Characteristics | Values |
|---|---|
| Appointment information | Date, time, time zone, type of appointment (telephone, video, in-person), clinic name, medical center division |
| Appointment status | Confirmed, Cancelled, Completed, No Show, Unknown |
| Appointment scheduling | Within 3 business days of referral for VHA facilities, within 7 days for community care appointments |
| Appointment reminders | Email reminders, text messages |
| Check-in options | In-person with a staff member, via smartphone |
| Printing | Printer-friendly pages available for printing appointment information |
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What You'll Learn
Checking your VA appointment status
The My HealtheVet VA Appointments feature displays the date, time, time zone, and type of appointment (telephone, video, or in-person). It also shows the status of the appointment, such as active, confirmed, canceled, completed, or no show. You can also use the online scheduling tool to schedule, cancel, or reschedule appointments. Additionally, you can set up email reminders on your profile page and receive two reminder emails for each appointment.
At some VA healthcare facilities, you can also check in for appointments using your smartphone. This feature is expected to be available at all VA medical facilities. If your VA facility offers the pre-check option, they will send you a text message to confirm your appointment, and then another text to initiate the pre-check-in process. Upon arrival, you can use your smartphone to notify VA of your arrival and complete the check-in process.
Alternatively, you can contact your local VA facility or use secure messaging to communicate with your healthcare team or VA staff about your appointment status. You can also print out a list of your VA appointments if needed.
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Using My HealtheVet
My HealtheVet is an online service provided by the US Department of Veterans Affairs that allows veterans to manage their VA health care alongside their other VA benefits and services. It can be accessed via VA.gov.
To use My HealtheVet, you must first be enrolled in VA healthcare. You can then sign in to the service using your Login.gov or ID.me account details. Once signed in, you can view your upcoming VA appointments, as well as details such as the date, time, time zone, and type of appointment (telephone, video, in-person). You can also set up email reminders for your appointments, which will be sent to the email address associated with your My HealtheVet account. These will be sent 14 days and 3 days prior to your appointment.
You can also use My HealtheVet to schedule or cancel appointments. To do so, you can use the online scheduling tool, or contact your local VA facility. If you have secure messaging, you can also send a secure message to your healthcare team to cancel or change your appointment.
If you encounter any issues with My HealtheVet, you can contact the My HealtheVet team on 877-327-0022 (TTY: 800-877-8339) from Monday to Friday, 8:00 a.m. to 8:00 p.m. ET.
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Viewing your appointment history
To view your appointment history, you will need to use the My HealtheVet VA Appointments feature. This will give you a detailed view of your VA facility and community care appointments. You can access this information 24 hours a day, 7 days a week. To view your appointment history, you will need a My HealtheVet Premium or DS Logon Premium or ID.me account and have registered as a VA Patient. Once you have signed in to your account, select "View My VA Appointments" on the dashboard to view your appointments. You can also print your appointments using the Health Calendar or the Blue Button feature.
You can also view your appointment history for the past 2 years by using the online scheduling tool. This tool allows you to schedule, cancel, or reschedule some appointments. Access to online scheduling may vary by facility, date of last appointment, and type of appointment. You can also use Secure Messaging to cancel or change your appointment by sending a message to your VA healthcare team or other VA staff.
At some VA healthcare facilities, you can also check in for appointments using your smartphone. This feature is expected to be available at all VA medical facilities. If your VA facility offers the pre-check option, they will send you a text message to confirm your appointment. After confirming, they will send another text to initiate the pre-check-in process. Once you arrive at the facility, you can use your smartphone to notify VA of your arrival and complete your check-in.
It is recommended that you check the status of your VA appointments before your clinic visit. Future appointments will have a status of "Confirmed" or "Cancelled," while past appointments will be marked as "Completed," "Cancelled," or "No Show." If you believe the status is incorrect, you can contact your VA healthcare team or other VA staff.
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Cancelling or changing your appointment
If you need to cancel or reschedule a VA hospital appointment, you can do so online or by phone.
To cancel or reschedule your appointment online, you must be registered as a patient at a VA health facility. You can use this tool for any VA facility where you are enrolled or have previously been seen. You will need a DS Logon Premium Account, My HealtheVet Premium, or ID.me to sign in. Once you are signed in, you can view the types of appointments you can cancel or reschedule.
To cancel or reschedule your appointment by phone, contact your VA health facility as soon as possible. You can find the contact number for your facility on its website. If you are a patient at a South Texas Veterans Health Care System facility, you can call 210-949-9702. If you are a patient at a VA Tampa health care facility, you can call 988 and select 1.
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Checking in at the hospital
To access the My HealtheVet VA Appointments feature, you will need a My HealtheVet Premium or DS Logon Premium or ID.me account and have registered as a VA patient. Once you have signed in, select "View My VA Appointments" on the dashboard. Here, you can also schedule, cancel, or reschedule some appointments. You can also set up email reminders for your appointments on your profile page.
At some VA healthcare facilities, you can also check in for appointments using your smartphone. This feature is expected to be available at all VA medical facilities. If your VA facility offers this option, you will receive a text message to confirm your appointment, after which you can start the pre-check-in process. Once you arrive at the facility, you can use your smartphone to notify VA of your arrival and complete your check-in.
Alternatively, you can always check in with a staff member at all VA facilities. To cancel, change, or request an appointment, you can contact your local VA facility or use the online scheduling tool.
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Frequently asked questions
You can check your upcoming VA hospital appointments by logging into your My HealtheVet account. You will need a My HealtheVet Premium or DS Logon Premium or ID.me account and have registered as a VA Patient.
Yes, at some VA healthcare facilities, you can check in for appointments with your smartphone. This feature is expected to be available at all VA medical facilities. You can also check in with a staff member at all facilities.
Yes, you can view your appointment history for the past 2 years by logging into your My HealtheVet account.
Yes, you can cancel or change your VA appointment by contacting your local VA Facility online or using Secure Messaging to send a message to your VA healthcare team.
