Finding Your Nhif Outpatient Hospital: A Step-By-Step Guide

The National Hospital Insurance Fund (NHIF) is a Kenyan government initiative that provides its citizens with affordable healthcare. NHIF cardholders can access outpatient services from accredited facilities without having to pay additional costs. It is important to know your NHIF status to access details such as monthly contributions, dependents, and months defaulted. You can check your NHIF outpatient hospital by visiting the NHIF website, using the NHIF app, or visiting any of the NHIF branches countrywide.

Check your NHIF outpatient hospital via the NHIF website

Checking Your NHIF Outpatient Hospital via the NHIF Website

The National Hospital Insurance Fund (NHIF) is a Kenyan government initiative established in 1966 to provide all citizens with affordable healthcare. The NHIF website offers a convenient way for members to check their outpatient hospital and access other services.

Step-by-Step Guide to Checking Your NHIF Outpatient Hospital Online:

• Visit the NHIF Portal: Go to the official NHIF website (www.nhif.or.ke) to access the self-service portal.
• Registration or Login: If you are a new user, register by providing your NHIF card number, email address, and phone number. If you already have an account, simply log in using your credentials.
• Check Your NHIF Account Status: Once logged in, you can view your contribution status, including monthly contributions, defaulted months, balance, activation, and other details.
• Select Your Region: The NHIF-accredited facilities are categorized into eight regions: Nairobi, Rift Valley, Central, Western, Nyanza, Eastern, Coast, and North Eastern. Choose your region to find a list of nearby accredited hospitals.
• Change Your Outpatient Facility (If Needed): You can change your NHIF outpatient hospital if you move or are dissatisfied. Download the My NHIF App or access the self-help portal on the NHIF website to make the change. You can also dial *155# on your mobile phone and follow the prompts.

Remember, NHIF only allows one outpatient hospital listing at a time, and changes are implemented biannually, in January and July. By following these steps, you can conveniently check and manage your NHIF outpatient hospital via the NHIF website.

Check your NHIF outpatient hospital via the My NHIF app

The National Hospital Insurance Fund (NHIF) is a Kenyan government initiative that provides its citizens with affordable healthcare. NHIF has moved all its services online, allowing members to check their NHIF outpatient hospital via the My NHIF app.

• Download the My NHIF App on your mobile phone from the app store.
• Launch the app and click on 'Other Services'.
• Enter your ID number and click 'Request OTP'.
• Check your registered phone for an SMS with the code.
• Enter the code and click 'Login'.
• Navigate to the 'Change Outpatient Facility' section.
• Select your county and preferred facility from the menu.
• Confirm the change.

Please note that you can only have one outpatient hospital listed with NHIF, and the implementation of a new choice of facility only occurs in January and July each year. Additionally, remember to log out of your account after checking your details to protect your personal information.

Check your NHIF outpatient hospital via SMS

Checking your NHIF outpatient hospital via SMS is a simple process. Firstly, open your phone's messaging application and compose a new SMS. Then, type "ID" (without the quotation marks), followed by a space, and then your ID number or passport number. Send this message to the number provided by NHIF.

You should then receive a response with your NHIF outpatient hospital information. This method is convenient for those who prefer to use SMS instead of other methods such as the NHIF website or mobile app. It is important to note that you can only have one outpatient hospital listed with NHIF, and this hospital must be accredited by NHIF for you to access outpatient services without additional costs.

Additionally, NHIF has contracted various health facilities across Kenya to provide comprehensive outpatient services under the national scheme. These facilities are categorized into eight regions: Nairobi, Rift Valley, Central, Western, Nyanza, Eastern, Coast, and North Eastern. You can select your region to find a list of accredited healthcare facilities in your proximity. It is recommended to choose an outpatient hospital that is easily accessible for medical services that do not require an overnight stay.

Remember that access to outpatient services depends on your NHIF status, which includes factors such as monthly contributions and any defaulted months. You can check your NHIF status online through the NHIF portal or by visiting an NHIF office. By following these steps, you can conveniently access information about your NHIF outpatient hospital and ensure you are utilizing the services provided by the National Hospital Insurance Fund.

Check your NHIF outpatient hospital by visiting an NHIF branch

Checking your NHIF outpatient hospital by visiting an NHIF branch is a straightforward process. Here is a step-by-step guide to help you:

Step 1: Locate an NHIF Branch

The National Hospital Insurance Fund (NHIF) has branches across the country. Find the one closest to you.

Step 2: Visit the NHIF Branch

Go to the NHIF branch with your National Identification Card or necessary identification documents.

Step 3: Meet an Attendant

At the branch, you will be able to meet with an NHIF attendant who can assist you with your query.

Step 4: Provide Necessary Information

To check your NHIF outpatient hospital, the attendant may ask for your NHIF card details, including your card number. They may also require your registered phone number or other contact information.

Step 5: Receive the Information

The attendant will be able to provide you with the details of your NHIF outpatient hospital. They may also be able to assist with any other queries related to your NHIF account, such as contribution status and other benefits.

While visiting an NHIF branch is an option, it is worth noting that there are now more convenient ways to check your NHIF outpatient hospital. The NHIF has moved many of its services online, allowing you to check your NHIF account status, contributions, and outpatient hospital via their website or mobile app. Additionally, you can change your NHIF outpatient facility through the app or by dialling a USSD code. These digital options save you the time and effort of visiting a physical branch.

Change your NHIF outpatient hospital

The National Hospital Insurance Fund (NHIF) is a Kenyan government initiative that provides its citizens with affordable healthcare. NHIF members can choose or change their outpatient hospital through three methods:

Using the NHIF Mobile App

You can download the NHIF mobile app, My NHIF, on the Google Play Store. After logging in, you will see a summary of your NHIF member data and the option to change your NHIF hospital for yourself or your dependents.

Using the USSD Code

Dial *155# on your mobile phone and follow the on-screen instructions. From the pop-up screen, select "Change Out-Patient Facility," choose your dependent, and search for the name of the new hospital you want to register.

Using the NHIF Online Platform

After logging in to the NHIF online platform, you will see your NHIF member data summary and can change your outpatient facility by clicking on the "Facilities" menu. To change the outpatient facility for a dependent, look for the "Change Outpatient Facility" option under each member's details and follow the steps to select a new facility.

It is important to note that NHIF only allows you to change your outpatient hospital quarterly in the months of March, June, September, and December. Additionally, NHIF Supa Cover members (self-employed) can request a change every quarter, while those in formal employment (civil servants) can request a change twice a year.

Frequently asked questions