Hailey Tran
If you have a complaint about Northwick Park Hospital, there are several ways to get in touch. You can fill out a form online, or write to the Patient Relations Team at the following address: Patient Relations Team Northwick Park Hospital Watford Road Harrow Middlesex HA1 3UJ. If you are unable to submit your complaint in writing, you can call 020 8869 2026 to discuss other options. You can also seek advice from the local Patient Advice and Liaison Service (PALS), who can provide information about the complaints procedure and independent complaints advocacy services.
| Characteristics | Values |
|---|---|
| Postal address | Patient Relations Team Northwick Park Hospital Watford Road Harrow Middlesex HA1 3UJ |
| Phone number | 020 8869 2026 |
| [email protected] | |
| Online form | Available on the website |
| In-person | Speak to the person concerned or the practice manager |
| Help with complaints | Local Patient Advice and Liaison Service (PALS), advocacy organisations like ICHA Harrow Advocacy 1st, POhWER Brent, Voiceability Ealing, and NHS Complaints Advocacy Brent VoiceAbility |
Explore related products
What You'll Learn
How to complain on behalf of someone else
To submit a complaint on behalf of someone else about Northwick Park Hospital, you can use the same form as you would for submitting a personal complaint. This form can be found on the Northwick Park Hospital website. You will need to disclose your relationship to the patient and that you are submitting a complaint on their behalf.
If the patient is a child, you do not need their consent to submit a complaint on their behalf if you are their parent, special guardian, foster carer, or adopter. If the patient is an adult who lacks the mental capacity to give consent, and you have been appointed to act on their behalf with lasting power of attorney (LPA), you may submit a complaint on their behalf, as long as the LPA states that you have the authority to give consent.
If you are unable to submit your complaint in writing, you can call Northwick Park Hospital on 020 8869 2026 to discuss other options. If you need help making a complaint, you can contact an advocacy organisation, such as Independent Health Complaints Advocacy (ICHA) Harrow Advocacy 1st, POhWER Brent, or Voiceability Ealing.
Hospitals: Informing Policy, Saving Lives
You may want to see also
Explore related products
How to complain if you can't submit in writing
If you have a complaint about Northwick Park Hospital and cannot submit it in writing, you can call the Patient Relations Team at 020 8869 2026 to discuss other options. They will acknowledge your complaint within three working days and let you know when you can expect a response. Your complaint will then be investigated, and once the investigation is complete, they will either send you a letter outlining their findings or meet with you to discuss the outcome.
If you need help making a complaint, you can contact an advocacy organisation to ensure that your concerns are heard. These include:
- The Independent Health Complaints Advocacy (ICHA) Harrow Advocacy 1st
- POhWER Brent
- Voiceability Ealing
- NHS Complaints Advocacy Brent VoiceAbility
You may also seek advice from the local Patient Advice and Liaison Service (PALS). They are not part of the complaints procedure but they might be able to resolve your concerns informally or provide more information about the complaints procedure and independent complaints advocacy services. You can contact them at:
Patient Advice and Liaison Service
Northwick Park Hospital
Watford Road
Harrow
HA1 3UJ
020 8869 5118
Additionally, if your complaint is about reception staff, it is recommended to speak with or write to the practice manager as they are responsible for the day-to-day running of their service.
Hospitals' Morgues: A Necessary Evil in the US?
You may want to see also
Explore related products
What to do if you're unhappy with the response to your complaint
If you are unhappy with the response to your complaint about Northwick Park Hospital, there are a few steps you can take to try and resolve the issue. Firstly, review the response you received and identify the specific areas where you believe your concerns have not been adequately addressed. This could include new information that was not considered in the initial investigation or discrepancies in the findings.
Next, you can request a review of your complaint by contacting the hospital's patient relations team or the relevant department that handled your initial complaint. Inform them that you are unhappy with the response and provide your reasons for requesting a review. The hospital may offer to meet with you to discuss your concerns and reassess their findings. During this process, ensure that you clearly communicate your expectations and desired outcomes from the review process.
If the issue remains unresolved, you can seek assistance from external organisations. The Patient Advice and Liaison Service (PALS) is an independent service that can help you resolve issues with the hospital informally. They can provide guidance and support and may be able to facilitate communication between you and the hospital. Additionally, you can contact independent complaints advocacy services, such as NHS Complaints Advocacy, to receive advice and support throughout the process.
In some cases, you may need to escalate your complaint to a higher authority. If your complaint involves multiple organisations, such as your GP, local hospital, and ambulance service, contact your local integrated care board (ICB) to ensure a coordinated response. For complaints specifically about Northwick Park Hospital, you can reach out to the Patient Relations Team using the address provided on their website. If your complaint is about the quality of care or services you received, you can file a complaint or grievance with your state's Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO).
Remember to be persistent and advocate for yourself throughout this process. If you need further guidance, you can refer to the hospital's website or contact an advocacy organisation for support in navigating the complaints process.
Sending Flowers to a Hospital: A Step-by-Step Guide
You may want to see also
Explore related products
How to complain about reception staff
If you have a complaint about Northwick Park Hospital, there are several options available to you.
Speaking Directly to Staff:
In the first instance, you should try to speak to the person concerned—in this case, a member of the reception staff—when the problem arises. They should attempt to resolve your concerns.
Writing a Formal Complaint:
If speaking to the reception staff member does not resolve your issue, you may wish to make a formal complaint. You can submit a written complaint in several ways:
- Online Form: You can submit a complaint via an online form available on the Northwick Park Hospital website. This form can be used to send a complaint about your experience or on behalf of someone else, such as a family member.
- Postal Mail: You can write a letter detailing your complaint and send it by postal mail to the Patient Relations Team at the hospital's address:
Northwick Park Hospital
Watford Road
Harrow
Middlesex
HA1 3UJ
Phone Call: If you are unable to submit your complaint in writing, you can call the hospital on 020 8869 2026 to discuss other options for registering your complaint.
Additional Support:
If you need help making a complaint or want independent advice, you can contact an advocacy organisation. These organisations can support you in ensuring your voice is heard:
Independent Health Complaints Advocacy (ICHA):
- Harrow Advocacy 1st
- POhWER Brent
- Voiceability Ealing
Local Patient Advice and Liaison Service (PALS):
- Northwick Park Hospital
- Watford Road
- Harrow
- HA1 3UJ
- Phone: 020 8869 5118
- Email: [email protected]
NHS Complaints Advocacy Brent VoiceAbility:
- Suite 100G Crown House
- North Circular Road
- London NW10 7PN
- Phone: 0300 330 0642
- Email: [email protected]
These organisations can provide you with advice and support throughout the complaints process.
Remember, your feedback, whether positive or negative, is valuable for the hospital to improve its services and ensure patient satisfaction.
Behavioral Health Services: Haven Frisco, Texas
You may want to see also
Explore related products
How to get help making a complaint
If you need help making a complaint about Northwick Park Hospital, there are several options available to you. You can contact an advocacy organisation that can help ensure your concerns are heard by the hospital. These include Independent Health Complaints Advocacy (ICHA) Harrow Advocacy 1st, POhWER Brent, and Voiceability Ealing. You can also seek advice from the local Patient Advice and Liaison Service (PALS). While PALS is not part of the complaints procedure, they may be able to resolve your concerns informally or provide you with more information about the complaints procedure and independent complaints advocacy services.
In addition to these options, you can also contact the complaints manager at NHS NW London, the local integrated care board (ICB) and commissioner of NHS services in Brent, Harrow, Hillingdon, Hounslow, Hammersmith & Fulham, Ealing, Westminster, Kensington, and Chelsea. If you have already complained to your healthcare provider and are unhappy with their response, or if you did not receive a response within six months, you can contact either your healthcare provider again or the Parliamentary and Health Services Ombudsman (PHSO).
Before making a complaint, it is advised that you first speak to the person concerned when the problem arises, as they should try to resolve your concerns. If you are making a complaint on behalf of someone else, like your next of kin or a family member, you must ask their permission, and the patient's written consent will be sought before the hospital responds to the issues you have raised.
If you are unable to submit your complaint in writing, you can call Northwick Park Hospital at 020 8869 2026 to discuss other options.
Great Ormond Street Hospital: Adults and Pediatric Care
You may want to see also
Frequently asked questions
You can make a complaint in person by speaking to the person concerned when the problem arises. If this doesn't resolve your concerns, you can make a formal complaint.
You can submit a written complaint by filling out a form on the Northwick Park Hospital website or by sending a letter to the Patient Relations Team at the following address: Patient Relations Team Northwick Park Hospital Watford Road Harrow Middlesex HA1 3UJ.
Yes, you can submit a complaint on behalf of someone else, such as your next of kin or a family member. If you are making a complaint on behalf of someone else, please ask for their permission first.
If you need help making a complaint, you can contact an advocacy organisation, such as Independent Health Complaints Advocacy (ICHA) Harrow Advocacy 1st, POhWER Brent, or Voiceability Ealing. You can also seek advice from the local Patient Advice and Liaison Service (PALS).
