Ethan Rhodes
If you are unhappy with the care you received at a hospital in New Jersey, you can file a complaint. Hospitals, nursing homes, hospice centers, and assisted living facilities in New Jersey are under the jurisdiction of the Division of Health Facilities Evaluation and Licensing at the Department of Health. You can file a complaint by phone if you do not want to provide your name. You can also submit a complaint online or by mail, fax, or email. If your complaint concerns a physician, it must be submitted online.
| Characteristics | Values |
|---|---|
| Online complaint | Submit an online form with your name and contact information |
| Anonymous complaint | Call the Department of Health Complaint Hotline at 800-792-9770 |
| Charity Care application complaint | Contact the New Jersey Hospital Care Payment Assistance Program by calling (866) 588-5696, emailing [email protected], or writing to New Jersey Department of Health, New Jersey Hospital Care Payment Assistance Program PO Box 360 Trenton, NJ 08625-0360 |
| Medicare patient complaint | File an appeal through Medicare |
| Medicaid patient complaint | Call the Medicaid hotline at 800-356-1561 |
| Health Maintenance Organization (HMO) or managed care plan complaint | File a complaint through the Office of Managed Care, administered by the State of New Jersey Department of Banking & Insurance |
| Complaint about a physician | Submit online to the Board of Medical Examiners, a subsidiary of the New Jersey Division of Consumer Affairs |
| Complaint about nursing staff | Processed by the New Jersey Board of Nursing, a subsidiary of the New Jersey Division of Consumer Affairs |
| Complaint form | Print, complete, and sign the form, then email to [email protected] or [email protected], or mail to New Jersey Department of Health PEOSH PO BOX 360 Trenton NJ 08625 |
| Criminal acts or potentially criminal acts in a facility | Call the 24-hour hotline at 800-792-9770 |
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What You'll Learn
How to file a complaint anonymously
If you would like to file a complaint about a hospital in New Jersey, there are several methods you can use, depending on the nature of your complaint.
If you are willing to provide your name and contact information, you can file a complaint online with the Department of Health using an official form. Alternatively, you can submit a complaint by mail to the New Jersey Department of Health Division of Health Facilities Evaluation and Licensing.
If you would like to remain anonymous, you can file a complaint by calling the Department of Health Complaint Hotline at 800-792-9770. This hotline is available 24 hours a day. It is important to note that if you choose to remain anonymous, you may not be able to obtain additional information on the subsequent actions taken based on your report.
When filing a complaint, it is advisable to include as much detail as possible, including any documentation or evidence to support your allegations. Your complaint should identify the individual or entity that is the subject of the complaint and include any facts or evidence that allege a violation of the law.
If your complaint is specifically about how your application for Charity Care was processed, you may call the New Jersey Hospital Care Payment Assistance Program at (866) 588-5696, or email [email protected].
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Complaints about criminal acts or potential criminal acts
If you wish to file a complaint about a criminal act or potential criminal act that occurred in a hospital in New Jersey, you can do so by following the official channels outlined by the New Jersey Department of Health. Here are the steps you can take:
Online Form:
If you are comfortable providing your name and contact information, you can file a complaint using the online form available on the New Jersey Department of Health website. This form allows you to submit your complaint directly to the Division of Health Facilities Evaluation and Licensing, which oversees hospitals and other healthcare facilities in New Jersey.
Hotline:
If you prefer to remain anonymous, you can call the New Jersey Department of Health Complaint Hotline at 800-792-9770. This hotline is available 24 hours a day, and you can report your concerns without providing your personal information.
Mail:
Alternatively, you can submit a written complaint by mail. Send your letter to the following address:
New Jersey Department of Health
Division of Health Facilities Evaluation and Licensing
P.O. Box 360
Trenton, NJ 08625
Specific Complaints:
Depending on the nature of your complaint, there may be specific departments or organizations to contact. For example, if your complaint is about how the hospital processed your application for Charity Care, you should contact the New Jersey Hospital Care Payment Assistance Program. They can be reached by phone at (866) 588-5696 or by mail at the same address mentioned above.
Additionally, complaints about physicians in New Jersey are handled by the Board of Medical Examiners, a subsidiary of the New Jersey Division of Consumer Affairs. They accept complaints submitted online.
Criminal Acts:
According to the New Jersey Administrative Code, healthcare facilities are required to immediately report all criminal acts or potentially criminal acts that occur within their premises and pose a danger to individuals. Examples of reportable events that are potentially criminal in nature include:
- Impersonation of a healthcare professional, such as a physician, nurse, or pharmacist.
- Sexual assault or physical assault resulting in significant injury or death.
- Infectious or communicable diseases.
It is important to note that these are just examples, and the range of potentially criminal acts that can be reported may be broader. By utilizing the reporting channels mentioned above, you can bring attention to criminal acts or potential criminal acts occurring in hospitals in New Jersey and help ensure that appropriate action is taken.
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Complaints about doctors
In New Jersey, complaints about physicians are handled by the Board of Medical Examiners, a subsidiary of the New Jersey Division of Consumer Affairs. The Board of Medical Examiners only accepts complaints that are submitted online.
If you wish to file a complaint about a doctor in New Jersey, you must be prepared to provide your name and contact information. You can then file a complaint online with the Department of Health. If you would like to remain anonymous, you may still file a complaint by calling the Department of Health Complaint Hotline at 800-792-9770. This hotline is available 24 hours a day.
If you are a Medicare patient and your complaint concerns a Medicare-affiliated provider, you may file a complaint or "grievance" through Medicare. If you disagree with their coverage or payment decisions, you may file an appeal through Medicare. If you are a Medicaid patient, you can call the Medicaid hotline at 800-356-1561. If you are a member of a Health Maintenance Organization (HMO) or another managed care plan, you may file a complaint through the Office of Managed Care, administered by the State of New Jersey Department of Banking and Insurance.
If your complaint is about the processing of your application for Charity Care, you must contact the New Jersey Hospital Care Payment Assistance Program. You can call them at (866) 588-5696, email [email protected], or write to the New Jersey Department of Health at the following address:
New Jersey Hospital Care Payment Assistance Program
PO Box 360
Trenton, NJ 08625-0360
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Complaints about nursing staff
In New Jersey, complaints about nursing staff are handled by the New Jersey Board of Nursing, which is a subsidiary of the New Jersey Division of Consumer Affairs. The Board only accepts complaints submitted online.
To file a complaint, you must first determine whether your complaint concerns a health hazard or a safety hazard in a public employer workplace. A safety hazard typically refers to the risk of accidental injury, whereas a health hazard can cause changes to the body, such as allergic reactions or shortness of breath.
Once you have determined the nature of your complaint, you can print, complete, and sign a complaint form. You can then either email the form to [email protected] or mail it to the following address:
New Jersey Department of Health
PEOSH
PO BOX 360
Trenton
NJ 08625
You may also fax the form to 609-984-2779.
If you wish to remain anonymous, you can file a complaint by calling the Department of Health Complaint Hotline at 800-792-9770. This hotline is available 24 hours a day. Alternatively, you can submit an anonymous complaint by mail to the following address:
New Jersey Department of Health
Division of Health Facilities Evaluation and Licensing
P.O. Box 367
Trenton
NJ 08625-0367
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Complaint forms and contact details
The process for filing a complaint against a healthcare provider in New Jersey depends on the nature of your complaint. Hospitals, nursing homes, hospice centers, assisted living facilities, and most other acute and long-term care facilities in New Jersey fall under the jurisdiction of the Division of Health Facilities Evaluation and Licensing at the Department of Health.
If you are willing to provide your name and contact information, you can file a complaint online using the Department of Health's online form. Alternatively, you may submit a complaint by mail to:
New Jersey Department of Health
Division of Health Facilities Evaluation and Licensing
P.O. Box 360
Trenton, NJ 08625
If you prefer to remain anonymous, you may file a complaint by calling the Department of Health Complaint Hotline 24 hours a day at 800-792-9770. This hotline handles consumer complaints and facility emergencies seven days a week.
Complaints about New Jersey physicians are handled by the Board of Medical Examiners, a subsidiary of the New Jersey Division of Consumer Affairs. The Board of Medical Examiners only accepts complaints submitted online. You can access the online consumer complaint form on the New Jersey Healthcare Profile website at www.njdoctorlist.com. If you prefer to submit a hard copy, you can print out the complaint form available on this site and send it to:
Board of Medical Examiners
P.O. Box 183
Trenton, New Jersey 08625-0183
Complaints about nursing staff in New Jersey are processed by the New Jersey Board of Nursing, another subsidiary of the New Jersey Division of Consumer Affairs.
If your complaint is about how a hospital processed your application for Charity Care, you must contact the New Jersey Hospital Care Payment Assistance Program. You may call them at (866) 588-5696, email [email protected], or write to:
New Jersey Department of Health
New Jersey Hospital Care Payment Assistance Program
PO Box 360
Trenton, NJ 08625-0360
If you are a Medicare patient with a complaint about coverage or payment decisions, you may file an appeal through Medicare. If you are a Medicaid patient, you may call the Medicaid hotline at 800-356-1561. If you are a member of a Health Maintenance Organization (HMO) or other managed care plan, you may file a complaint through the Office of Managed Care, administered by the State of New Jersey Department of Banking & Insurance.
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Frequently asked questions
You can file a complaint about a hospital in New Jersey by using an online form on the Department of Health website. Alternatively, you can call the Department of Health Complaint Hotline at 800-792-9770 or submit a complaint by mail to: New Jersey Department of Health Division of Health Facilities Evaluation and Licensing, P.O. Box 360, Trenton, NJ 08625.
No, you can remain anonymous when filing a complaint. However, if you are willing to provide your name and contact information, you can file a complaint online or submit a signed complaint form by email, fax, or mail.
Patients, healthcare facility employees, and other members of the public may file complaints about criminal acts or potentially criminal acts that occur within a facility and pose a danger to the life or safety of those present. They can also file complaints about fires, disasters, or accidents that result in injury or death, as well as the evacuation of patients or residents.
You must contact the New Jersey Hospital Care Payment Assistance Program. You can call them at (866) 588-5696, email [email protected], or write to them at New Jersey Department of Health, New Jersey Hospital Care Payment Assistance Program, PO Box 360, Trenton, NJ 08625-0360.
Complaints about New Jersey physicians are processed by the Board of Medical Examiners, a subsidiary of the New Jersey Division of Consumer Affairs. The Board of Medical Examiners only accepts complaints submitted online.
