Claire Dawson
If you're looking to access your medical records from Mercy Hospital, there are a few ways to go about it. You can request medical records online via a secure website hosted by Mercy's release of information partner, Ciox/Datavant. Alternatively, you can register for a MyChart account online or by phone, and access your records at no charge. If you prefer a hard copy of your medical records, you can submit a request by filling out a Medical Record Release Form and submitting it by mail or in person to the Health Information Management office. Requests typically take 20 business days to process and may incur fees.
| Characteristics | Values |
|---|---|
| Registering for MyChart | Online with a 10-digit activation code, in-person at a provider's office, or by phone |
| Requesting records | Online, by mail, by email, or by phone |
| Requesting a hard copy | By mail, email, or phone |
| Requesting radiology images or films | By contacting the Department of Radiology |
| Requesting a birth certificate | Contact the state or local Vital Statistics Office |
| Requesting a death certificate | Contact the Maryland Department of Health and Mental Hygiene, Division of Vital Records |
| Requesting a copy of medical records | Submit a completed authorization form, a copy of photo ID, and any required documents to Mercy Health ROI |
| Processing time | Typically 20 business days, up to 30 business days |
| Fees | May apply; patients will be notified before the record is sent |
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What You'll Learn
Register online or by phone
Registering online for access to your Mercy Hospital medical records is simple. You may have been given a 10-digit activation code at your last doctor's appointment. If so, you can register online by clicking the relevant link on the Mercy website. If you don't have an activation code, you can still register by providing some basic information about yourself.
Alternatively, you can register at your provider's office. It's quick and easy to set up an account at your health care provider's office during your next appointment.
If you would prefer to register by phone, simply call the Mercy Health MyChart helpline at 1-844-552-4278. You can also call this number to request medical records if you are unable to complete the request online. You will need to provide a completed authorization for the release of protected health information form, along with a copy of your photo ID.
If you have any questions or need additional options to submit a medical records request, refer to the site contact information on the Mercy website. You can submit your request to the nearest Mercy Health location by email, fax, or phone.
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Request records via a secure website
To request your Mercy Hospital records via a secure website, you can follow these steps:
Firstly, you will need to register for a MyChart account. You can do this online by using a 10-digit activation code given to you by your doctor. If you don't have an activation code, you can still register by providing some basic information about yourself. Alternatively, you can register for an account in person at your health care provider's office during your next appointment.
Once you have registered, you can log in to your MyChart account and follow the links to request your medical records. You will need to enter the required information, and your records will be released through MyChart free of charge. You can also request a hard copy of your medical records or have them sent to a designated entity. To request a copy, you will need to provide a copy of a valid government-issued photo identification card and, if applicable, a copy of the legal appointment of your personal representative.
If you are unable to complete the request online, you can refer to additional options provided by Mercy Health. This includes mailing a completed authorization form, along with a copy of your photo ID, to the following address: Mercy Health ROI, 947 S. Wheeling St., Oregon, OH 43616. You can also submit your request via email to [email protected] or by calling 844-397-1513.
Please note that it can take up to 30 business days for your request to be processed, and there may be additional time required if the information is stored off-site. In some cases, a fee may apply for requesting medical records, and you will be notified of any costs before the record is sent.
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Request a hard copy
To request a hard copy of your medical records from Mercy Hospital, you will need to complete and submit the relevant forms, providing appropriate identification and other supporting documents. Mercy Hospital provides hard copies of medical records to patients upon request, and the process may vary slightly depending on your location and specific Mercy branch.
For Mercy Health, you can request a hard copy of your medical records by completing the "Patient Request: Access to Protected Health Information (PHI)" form. This form, along with a copy of your photo ID, can be mailed to the following address: Mercy Health ROI, 947 S. Wheeling St., Oregon, OH 43616. Alternatively, you can submit your request via email to [email protected]. If you have any questions or require assistance, you can contact the Mercy Health MyChart help desk by phone at 1-844-552-4278.
For HCA Florida Mercy Hospital, you can obtain a hard copy of your medical records by contacting the hospital directly. You can reach them by phone at (844) 481-0278 or by faxing a written request on your physician's letterhead to (786) 206-0830. This request should include the patient's name, date of birth, date of visit, and the name of the facility where they were treated. Please note that this hospital does not accept email requests for medical records.
For Mercy Medical Center in Baltimore, MD, you can request a hard copy of your medical records by contacting Mercy Medical Center Health Information Services. They are located on the ground floor at 301 St. Paul Place, Baltimore, MD 21202. Requests are typically processed within 20 business days, and fees may apply. For additional information or questions, you can contact them by phone at 410-332-9489.
For Mercyhealth, you will need to complete and submit the Medical Record Release Form to the following address: Health Information Management, Attn: Datavant - Janesville, 1000 Mineral Point Ave, PO Box 5003, Janesville, WI 53547. If you have any questions about the process, you can call them at 608.756.6751.
Please note that processing times for requests may vary, and some Mercy locations may require additional time if the information is stored off-site. It is important to accurately fill out the authorization forms to avoid delays in receiving your requested information.
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Contact your local Mercy Health Information Management office
To access your Mercy Hospital medical records, you must complete and submit the relevant forms to your Mercy physician's office or local Mercy Health Information Management office.
The Health Information Management office has several locations, each with its own contact details, including phone numbers, fax numbers, and mailing addresses. These offices are located in:
- Kingfisher, OK
- Lebanon, MO
- Troy, MO
- Rogers, AR
- St. Louis, MO (two locations)
- Cape Girardeau, MO
- Dexter, MO
- Carthage, MO
- Fort Smith, Arkansas
- Festus, MO
- Janesville, WI (two addresses)
If you are unsure which location to contact, you can refer to the phone numbers provided for each office and call to inquire. Alternatively, you can mail or fax your request to the nearest Mercy Health location.
It is important to note that processing times for requests may vary. While some locations aim to process requests within a specified number of business days, others do not provide a specific timeframe. Additionally, some locations may charge a fee for providing copies of medical records, and you will be notified of any applicable fees before the records are sent.
To ensure a timely response, be sure to accurately complete all required authorization forms and provide any necessary supporting documentation, such as a copy of your photo ID and, if applicable, legal documentation appointing you as a personal representative.
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Allow 20-30 business days for a response
To obtain your medical records from Mercy Hospital, you can register for an online account or by phone. You may have been given a 10-digit activation code at your last doctor's appointment, which you can use to register online. If you don't have an activation code, you can still register by providing some basic information about yourself. Alternatively, you can register by calling the Mercy Health MyChart helpline.
Once registered, you can request your medical records by logging into your MyChart account and following the links under Menu, Medical Records, Medical Records Request. You can also request a hard copy of your medical records (from your physician and/or hospital) or have them sent to a designated entity. To request a copy, you will need to provide a copy of a valid government-issued photo identification card and, if applicable, a copy of the legal appointment as a personal representative (for example, a guardian or healthcare power of attorney).
You can also request medical records via a secure website hosted by Mercy's release of information partner, Ciox/Datavant. If you are unable to complete the request online, you can refer to additional options, including mailing a completed authorization form for the release of protected health information, along with a copy of your photo ID, to Mercy Health ROI. You can also submit your request by email or fax.
Please allow 20-30 business days for a response to your request. In some cases, the information you require may be stored offsite, so additional time may be needed to process your request. If your request requires a fee, you will be notified of the cost before the record is sent.
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Frequently asked questions
You can access your medical records online by logging into your MyChart account and following the links under Menu, Medical Records, Medical Records Request.
You can register online using a 10-digit activation code from your last doctor's appointment. If you don't have an activation code, you can still register by providing some basic information about yourself. You can also register by phone by calling the Mercy Health MyChart help desk at 1-844-552-4278 or at your provider's office during your next appointment.
You can request a hard copy of your medical records by mailing a completed Medical Record Release Form and a copy of your photo ID to the Health Information Management office at the address listed on the form.
Requests are typically processed within 20 business days, but it may take up to 30 business days or longer if the information is stored offsite.
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