Claire Dawson
Highline Medical Center is a hospital located in Burien, Washington. It is now known as St. Anne Hospital and is part of Virginia Mason Franciscan Health, one of the largest healthcare systems in the Seattle-Tacoma area. Reviews of the hospital are mixed, with some patients expressing dissatisfaction with the care received and others praising the kindness and dedication of certain staff members. Employees have also shared varying experiences, with some reporting issues related to understaffing, management, and work stress, while others appreciate the flexible work schedules, good training opportunities, and supportive colleagues.
| Characteristics | Values |
|---|---|
| Location | 16045 1st Ave S, Burien, WA 98148 |
| Management | Strained relationship with staff; unable to manage budget |
| Staff | Understaffed; high workload; good coworkers; flexible work schedules |
| Training opportunities | Good |
| Work-life balance | 50% of respondents to a survey reported feeling stressed at work most of the time |
| Work culture | Good; supportive coworkers |
| Patient safety | Some reports of unsafe nurse-patient ratios and lack of safety |
| Patient experience | Mixed reviews; some reports of poor attitude and treatment from staff, others report genuine care and effort from staff |
| Awards and recognition | None in the past few years |
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What You'll Learn
Staff experiences
However, other staff members have shared more negative experiences. Some staff feel that the hospital is understaffed, leading to unsafe nurse-to-patient ratios and a lack of support for nurses. There are also reports of strained relationships between staff and management, with management being criticized for their inability to manage budgets, promote best practices, and engage and energize staff. Additionally, some staff members have expressed concerns about their benefits being cut and the difficulty in obtaining overtime pay.
In terms of patient care, there are mixed reviews. While some patients have encountered kind and genuine nurses who took the time to ensure their comfort and provide considerate care, others have reported instances of feeling annoyed and argued with by hospital staff, including the ER manager.
Overall, while some staff members appreciate the opportunities for growth and the support provided by their immediate supervisors, others feel that the challenges posed by understaffing and management issues negatively impact their experiences at Highline Medical Center.
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Patient experiences
On the other hand, some patients have had positive experiences at the hospital. One patient's family member shared that a nurse named Sarah was very kind and genuine. She took the time to ask the patient what he preferred in terms of translation and examination. Another staff member named Kevin was also praised for being accepting of the patient's family's religious beliefs.
Some reviews from current and former employees at Highline Medical Center also shed light on the patient experience. One employee mentioned that the hospital is a great place to gain experience using a diverse set of skills and that it is convenient for the local community. However, they also pointed out that the management has struggled with budgeting and engaging staff, leading to a strained relationship between staff and management. Another employee mentioned that the hospital is understaffed, which can lead to unsafe nurse-to-patient ratios and a lack of support for nurses. They also mentioned that the charge nurses are not always willing to help, contributing to burnout among nurses.
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Location and community
Highline Medical Center is located at 16045 1st Ave S, Burien, WA 98148. Formerly known as St. Anne Hospital, it is part of Virginia Mason Franciscan Health, one of the largest healthcare systems in the Seattle-Tacoma area. The hospital provides care to people throughout the Puget Sound region.
As a local, smaller hospital, Highline Medical Center is convenient for the local community and its staff. The center offers a range of services, including a comfortable Family Birth Center, diagnostic imaging, radiology scheduling, cancer care, and orthopedic and joint care.
Reviews from patients and their families are mixed. While some praise the kindness and dedication of certain nurses and staff members, others have expressed concerns about the quality of care provided, particularly in the emergency room. Some reviewers have noted language barriers and a lack of hospitality, while others have shared concerns about unsafe nurse-patient ratios and understaffing.
Reviews from employees at Highline Medical Center are also varied. Some employees appreciate the flexible work schedules, paid time off, and opportunities for growth within the organization. They also highlight good relationships with coworkers and supervisors. However, others have noted high stress levels, a strained relationship with management, and concerns about benefits being cut or removed.
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Management and leadership
Staff reviews on Indeed and Glassdoor offer a mixed picture of management and leadership at the hospital. Some staff members have praised the hospital for its good management and staffing department, with one review stating that they "definitely take care of their employees". Reviews also highlight the flexibility of work schedules and the opportunity to take paid time off.
However, other reviews point to issues with management's ability to manage budgets and engage and energise staff. There are also concerns about unsafe nurse-patient ratios, with RNs on the day shift usually caring for five patients with little to no help from the charge nurse. This has resulted in staff burnout and a perceived lack of support.
Some staff have also reported issues with benefits being cut or removed after a certain period, which has negatively impacted their experience working at the hospital.
Overall, while some staff members have had positive experiences with management and leadership at Highline Medical Center, there are also significant concerns that have been raised by both patients and staff, indicating areas for improvement in these areas.
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Awards and recognition
Highline Medical Center has not won any awards in the past few years. However, it has received recognition for being a great place to gain experience using a diverse set of skills and for its convenient location for the local community and staff. The hospital has also been recognised for its flexible work schedules and opportunities for employee growth.
Reviews on sites such as Indeed and Glassdoor offer insight into the experiences of current and former employees, with some highlighting the supportive management and positive work-life balance. For example, one review mentions the flexibility in terms of both time and location, while another commends the opportunities for learning and development.
On the other hand, some reviews point towards issues with staffing and management. There are mentions of feeling stressed at work and concerns about unsafe working conditions due to understaffing.
While Highline Medical Center has not received any recent awards, the reviews highlight a mix of positive and negative aspects of the hospital's operations and employee experiences.
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Frequently asked questions
Reviews for Highline Medical Center are mixed. While some patients have complained about the treatment they received, others have praised the care and hospitality provided by the staff.
Employees at Highline Medical Center have reported both positive and negative experiences. Some appreciate the flexible work schedules, paid time off, and opportunities for growth, while others have noted issues with management, understaffing, and a lack of support.
No, Highline Medical Center has not won any awards in recent years.
Patient experiences at Highline Medical Center vary. While some patients have expressed dissatisfaction with the care and hospitality provided, others have shared positive experiences with compassionate and considerate staff.
The healthcare-associated infection (HAI) rates at Highline Medical Center are used to compare it with similar hospitals. These rates indicate how often patients contract certain infections during their medical treatment.
