Tessa Quinn
Jackson Hospital in Montgomery, Alabama, is a not-for-profit organisation that offers advanced medical care to its patients. The hospital has various departments, including Allergy, Cardiology, Dermatology, Emergency Medicine, Family Medicine, General Surgery, and Obstetrics and Gynecology. Jackson Hospital also offers career opportunities for individuals seeking to work in the healthcare industry. Positions range from Patient Care Coordinators to ER Case Managers, with the latter being responsible for coordinating cases and implementing discharge plans for patients.
| Characteristics | Values |
|---|---|
| Job Title | ER Case Manager |
| Location | Montgomery, Alabama, United States |
| Qualifications | Minimum Bachelor's degree in Nursing |
| Experience | Working with mental health patients and case management |
| Knowledge | Local and State agencies, CMS and JCAHO Standards |
| License | Registered nurse in the State of Alabama |
| Skills | Computer, communication, time management, and critical thinking |
| Working Conditions | Predominantly indoors with a moderate amount of walking and standing; high-stress environment with exposure to communicable diseases, radiation, and chemicals |
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What You'll Learn
ER Case Manager job role
Jackson Hospital in Montgomery, Alabama, is a not-for-profit organisation that provides advanced medical care in Central Alabama. The hospital is committed to improving the health of its community by offering superior, patient-centred, and cost-effective care in a safe and compassionate environment.
Jackson Hospital is currently hiring for the position of ER Case Manager. An ER Case Manager, or ED Case Manager, is responsible for coordinating and facilitating a patient's care in the emergency department. They work with an interdisciplinary team to ensure optimal patient care through assessment, planning, implementation, and evaluation.
There are four principal roles of an ER Case Manager:
- Gatekeeper: Screening patients for appropriateness of admission, determining the level of care, offering alternative care settings, and providing clinical and payer information to the admitting physician.
- Managing patient flow: Assisting in moving the patient through the emergency department efficiently, reducing the patient's time spent in the ED, and keeping the patient and their family informed about their status and progress.
- Case management assessment: Completing a standard admission assessment to gather information from various sources and facilitate the process for the in-patient case manager.
- Reimbursable diagnoses: Ensuring that documentation initiated in the ED is accurate and complete, which is important for accurate documentation, coding, and reimbursement.
In addition to these roles, the ER Case Manager also collaborates with the development and implementation of a discharge plan for patients and serves as a resource for other members of the healthcare team. They provide education on issues related to the continuum of care, reimbursement, regulatory agency guidelines, and resource use. The ER Case Manager ensures that the treatment plan is implemented accurately and safely, and in a cost-effective and efficient manner, promoting customer satisfaction and preventing delays in care and discharge.
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Bachelor's degree in Nursing
Jackson Hospital in Montgomery, Alabama, is hiring an ER Case Manager. The minimum qualification required for this role is a Bachelor's degree in Nursing, along with experience working with mental health patients and knowledge of local and state agencies.
A Bachelor of Science in Nursing (BSN) is a degree that can be pursued by aspiring nurses. It is a four-year program that covers a range of subjects, including anatomy, physiology, microbiology, chemistry, nutrition, psychology, and other social and behavioral sciences, as well as nursing-specific courses. Online nursing degree programs, such as those offered by the University of Phoenix, also incorporate simulation technology to provide hands-on experiential learning in a virtual setting.
BSN programs introduce nurses to topics such as patient care technology, research, health promotion, safety, and quality within the healthcare system. This degree can provide graduates with the skills and education needed to grow as clinicians and make a significant impact in the nursing profession. It can also be a stepping stone to more advanced roles in administration, research, teaching, and consulting.
The BSN program typically consists of eight semesters. The first four semesters focus on lower-division prerequisite courses that meet the university's core curriculum and provide an essential foundation for nursing education. The last four semesters cover upper-division nursing courses, which are often offered at specific campuses or locations. Academic advisors are available at universities to assist students in evaluating prior coursework, selecting equivalent courses, and verifying eligibility requirements.
Pursuing a BSN degree can lead to various career opportunities in the healthcare sector, including roles as nurse case managers or telehealth nurses. It can also be a pathway to leadership and administrative positions within hospitals, nursing homes, insurance companies, and medical offices.
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Case management experience
The role demands a comprehensive understanding of case management and a minimum of a bachelor's degree in nursing. The ideal candidate will have experience working with mental health patients and a strong working knowledge of healthcare reimbursement, counseling, community resources, and team building. They will also be well-versed in local and state agencies, as well as CMS and JCAHO standards.
In the role, the ER Case Manager will act as a valuable resource for the ED healthcare team. They will provide education and guidance on a range of topics, including the continuum of care, reimbursement processes, regulatory agency guidelines, and resource utilization. Through collaboration with colleagues, the ER Case Manager ensures that treatment plans are executed safely, efficiently, and in a cost-effective manner, prioritizing patient satisfaction and timely discharge.
The role requires strong communication, time management, and critical thinking skills. The ER Case Manager will routinely assess post-discharge needs, review illness severity, and monitor service indicators to ensure that the care provided meets the appropriate criteria. They will work predominantly indoors but can expect a moderate amount of daily walking and standing. The role may also involve exposure to various risks, including communicable diseases, radiation, and chemicals, as well as the risk of injury associated with patient and equipment movement.
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Collaboration with healthcare team
Jackson Hospital in Montgomery, Alabama, is a not-for-profit organisation that provides advanced medical care in Central Alabama. The hospital's mission is to improve the health of all members of its community by providing superior, patient-centred, and cost-effective care in a safe and compassionate environment.
Collaboration with the Healthcare Team
The Emergency Department (ED) Case Manager at Jackson Hospital plays a crucial role in collaborating with the healthcare team to ensure seamless patient care. Here are some aspects of their collaboration:
Coordination and Discharge Planning: The ED Case Manager works under the direction of the Director of Case Management. They coordinate cases and collaborate with the development and implementation of discharge plans for their assigned group of ED patients. This involves routine assessments of needs requiring post-discharge services and reviewing the severity of illnesses and intensity of service indicators to ensure that the appropriateness of care criteria is met.
Resource and Education: The ED Case Manager serves as a valuable resource for other members of the ED healthcare team. They provide education and training to team members on various topics, including the continuum of care, reimbursement processes, regulatory agency guidelines, resource utilisation, and clinical issues. By sharing their knowledge and expertise, they empower the team to make informed decisions and improve patient outcomes.
Treatment Plan Implementation: Through collaboration with the healthcare team, the ED Case Manager ensures that the treatment plan is executed accurately, safely, and in a cost-effective and timely manner. They work together with physicians, nurses, and other healthcare professionals to promote customer satisfaction, prevent delays in care, and facilitate smooth discharges.
Interdisciplinary Collaboration: The ED Case Manager works closely with a diverse range of healthcare professionals within the Emergency Department, including doctors, nurses, technicians, and therapists. They foster an environment of open communication and teamwork, ensuring that each patient receives holistic care that addresses their unique needs. This interdisciplinary approach is crucial in managing the complex and urgent nature of emergency care.
Community Engagement: Jackson Hospital's commitment to its community is evident through its collaboration with community members and physicians on its Board of Trustees. The ED Case Manager plays a vital role in extending this collaboration by serving as a liaison between the hospital and community resources. They have knowledge of local and state agencies, counselling services, and community resources, enabling them to connect patients and their families with the support they need outside the hospital setting.
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Job applications
Jackson Hospital in Montgomery, Alabama, offers some of the most advanced medical care in Central Alabama. The hospital is committed to improving the health of all members of its community by providing superior, patient-centred, and cost-effective care in a safe and compassionate environment. Jackson Hospital is a not-for-profit organisation that embraces diversity and strives for innovation and education.
If you're interested in joining the Jackson Hospital team, there are various job opportunities available, including:
- ER Case Manager: This role involves coordinating cases and collaborating on discharge plans for assigned patients. The ER Case Manager serves as a resource for the healthcare team, providing education on issues such as continuum of care, reimbursement, and regulatory guidelines. Candidates for this position must have a Bachelor's degree in Nursing, experience working with mental health patients, and knowledge of local and state agencies.
- Call Center Manager: The Call Center Manager is responsible for overseeing the call center operations, including appointment scheduling, telephone answering, and patient greeting. They ensure compliance with hospital policies and procedures and participate in mandatory education programs.
- Front Office Coordinator: The Front Office Coordinator handles various administrative tasks, including appointment scheduling, answering telephones, greeting patients, and patient check-in. They are often the first point of contact for patients and visitors.
- Patient Care Coordinator: The Patient Care Coordinator performs routine nursing functions and diagnostic procedures to support medical plans of care. They work closely with patients to ensure their medical needs are met.
- Registration Specialist: This role involves working at the patient meal assembly area, washing patient dishes, and maintaining the cleanliness of the department. They may also be responsible for temperature checks and initial patient inquiries.
- Customer Care Representative: Customer Care Representatives are stationed at hospital checkpoints, performing temperature checks and screenings, answering inquiries, and providing assistance to patients and visitors. They are often the first point of contact for individuals entering the hospital.
- Other Opportunities: Jackson Hospital also offers various other job opportunities, including Surgery Scheduler, Nurse Technician, Senior Medical Technologist, Service Technician, and more.
To explore specific job openings and apply for positions at Jackson Hospital, interested candidates can visit online job platforms such as LinkedIn and Indeed, which provide detailed job descriptions and application instructions for each role.
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Frequently asked questions
The ER Case Manager at Jackson Hospital coordinates cases and works with the development and implementation of a discharge plan for an assigned group of ED patients. They also serve as a resource for other members of the ED healthcare team and provide education on issues related to the continuum of care, reimbursement, regulatory agency guidelines, and resource use.
Candidates for the ER Case Manager position at Jackson Hospital must have a Bachelor's degree in Nursing, experience working with mental health patients, and knowledge of local and state agencies. They must also be licensed in Alabama as a registered nurse and have case management experience. Additionally, computer proficiency and effective communication, time management, and critical thinking skills are required.
Jackson Hospital in Montgomery, Alabama, frequently advertises positions such as Call Center Manager, Front Office Coordinator, Patient Care Coordinator, Customer Care Representative, and various medical technologist and technician roles.
