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Jeffrey A. Flaks is the President and Chief Executive Officer of Hartford HealthCare. He has been in this role since 2016, previously working as the COO. Under Flaks' leadership, Hartford HealthCare has become a top healthcare system with a focus on quality and safety and continuous improvement. The organization strives to be the best at getting better, reflected in its commitment to ensuring healthcare accessibility within 10 miles of every Connecticut resident and its investment in a new downtown Hartford headquarters.
| Characteristics | Values |
|---|---|
| Name | Jeffrey A. Flaks |
| Title | President and Chief Executive Officer |
| Organization | Hartford HealthCare |
| Education | The George Washington University |
| Location | Hartford |
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What You'll Learn
- Jeffrey Flaks is the President and CEO of Hartford HealthCare
- Hartford HealthCare encompasses seven acute-care hospitals
- The system has over 41,000 colleagues across 500 access points
- Hartford HealthCare received the 2025 Quest for Quality Prize
- Jeffrey Flaks was Hartford HealthCare's COO before becoming President
Jeffrey Flaks is the President and CEO of Hartford HealthCare
Jeffrey A. Flaks is the President and Chief Executive Officer of Hartford HealthCare. He has been in this role since 2016, working closely with his predecessor, former CEO Elliot Joseph.
Flaks has had a transformative tenure at Hartford HealthCare, leading the organization to become a top healthcare system with a focus on quality, safety, and continuous improvement. Under his leadership, Hartford HealthCare has received numerous accolades, including A grades for safety from The Leapfrog Group for all seven of its hospitals in 2023.
The organization is driven by the principle of being "the best at getting better," a philosophy that guides every strategic decision. This commitment to excellence is evident in Hartford HealthCare's initiatives to ensure healthcare accessibility within 10 miles of every Connecticut resident, position itself as a leader in the safe and secure adoption of artificial intelligence in healthcare, and invest in a new downtown Hartford headquarters.
Hartford HealthCare encompasses seven acute-care hospitals, a behavioral health network, a multispecialty physician group, an integrated clinical care organization, a regional home care system, senior care services, a mobile health program, and a physical therapy and rehabilitation network. With more than 41,000 colleagues across nearly 500 access points, the system serves thousands of patients daily.
Mr. Flaks' leadership style is characterized by a commitment to daily improvement, striving for excellence, and a belief in investing in the communities served by Hartford HealthCare.
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Hartford HealthCare encompasses seven acute-care hospitals
Jeffrey A. Flaks is the President and Chief Executive Officer of Hartford HealthCare. He has been in this role since 2016, working closely with his predecessor, longstanding CEO Elliot Joseph. Under Flaks' leadership, Hartford HealthCare has become a top healthcare system, touching thousands of lives daily.
The organisation is driven by the principle of being "the best at getting better," a philosophy reflected in its commitment to continuous improvement. This commitment is evident in its work to ensure healthcare accessibility within 10 miles of every Connecticut resident, its leadership in adopting artificial intelligence in healthcare, and its investment in a new downtown Hartford headquarters.
The quality of Hartford HealthCare's services has been recognised through various accolades, including A grades for safety from The Leapfrog Group for all seven of its hospitals in 2023. This commitment to excellence and continuous improvement is a testament to the effective leadership of President and CEO Jeffrey Flaks, who strives to improve the lives of those in the communities Hartford HealthCare serves.
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The system has over 41,000 colleagues across 500 access points
Jeffrey A. Flaks is the President and Chief Executive Officer of Hartford HealthCare. He has led the healthcare system with a focus on quality, safety, and continuous improvement. Under his leadership, Hartford HealthCare has received numerous accolades, including A grades for safety from The Leapfrog Group for all seven of its hospitals in 2023. The organization is driven by the principle of being "the best at getting better," a philosophy that guides every strategic decision.
Hartford HealthCare's commitment to excellence is evident in its efforts to ensure healthcare accessibility within 10 miles of every Connecticut resident and its leadership in adopting artificial intelligence in healthcare safely and securely. The system has also invested in a new downtown Hartford headquarters, strengthening its presence in the community it serves.
Mr. Flaks' transformative tenure as President and CEO of Hartford HealthCare has been marked by a commitment to daily improvement. He has led the organization with a focus on delivering on its promise of quality and safety. The system encompasses seven acute-care hospitals, a behavioral health network, a multispecialty physician group, an integrated clinical care organization, a regional home care system, senior care services, a mobile health program, and a physical therapy and rehabilitation network.
With over 41,000 colleagues across nearly 500 access points, Hartford HealthCare touches thousands of lives daily. It serves a diverse range of communities, including urban, rural, academic, teaching, community, and suburban areas. The vast network of access points ensures that residents have convenient access to healthcare services, contributing to the system's mission of delivering quality care to its patients.
The 41,000 colleagues across nearly 500 access points include a range of medical professionals and support staff. This includes physicians, nurses, specialists, technicians, administrators, and other healthcare workers. Each access point, whether it is a hospital, a clinic, or a community health center, is staffed with dedicated colleagues who embody the values of Hartford HealthCare. They work collaboratively to provide comprehensive care to patients, utilizing the latest advancements and technologies while maintaining a strong focus on safety and continuous improvement.
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Hartford HealthCare received the 2025 Quest for Quality Prize
Hartford HealthCare was awarded the 2025 AHA Quest for Quality Prize for its dedication and commitment to quality. The award, presented by the American Hospital Association (AHA), recognises healthcare leadership and innovation in improving quality and advancing health in America's communities.
Hartford HealthCare's seven hospitals were far from leading in safety when the Connecticut health system set an ambitious goal: for every hospital to achieve an A rating in safety from the Leapfrog Group. Within five years, each of the hospitals earned an A grade. However, Jeffrey Flaks, the system's president and CEO, wanted to continue improving. This focus on patient safety generated a 70% reduction in healthcare-acquired infections between 2015 and 2023. At the end of fiscal year 2023, Hartford HealthCare's Serious Safety Event Rate was 0.21 per 10,000 adjusted patient days, an exceptional achievement.
Flaks attributes this progress to a culture change supported by new leaders, Stephanie Calcasola, R.N., chief quality officer, and Ajay Kumar, M.D., chief clinical officer. Together, they implemented changes to the system's recruitment process, emphasising safety behaviours and emotional intelligence to ensure alignment with Hartford HealthCare's safety culture. Additionally, all employees, clinical and non-clinical, undergo high-reliability organisation (HRO) training as part of their onboarding.
Hartford HealthCare's Center for Education, Simulation and Innovation (CESI) is another contributing factor to their success. CESI is one of the largest and best-equipped medical simulators in the country, attracting over 21,000 individuals and trainers annually. It played a crucial role in reducing catheter-associated urinary tract infections (CAUTIs) by 30% in just five months by providing nurses with realistic training scenarios.
The 2025 AHA Quest for Quality Prize is a testament to Hartford HealthCare's unwavering commitment to excellence, teamwork, and continuous improvement in healthcare.
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Jeffrey Flaks was Hartford HealthCare's COO before becoming President
Jeffrey Flaks is the President and Chief Executive Officer of Hartford HealthCare. He was the COO of Hartford HealthCare before becoming its President. During his time as COO, Flaks worked in healthcare in New York City during the 9/11 terrorist attacks. He was working at the tertiary/trauma hospital closest to the World Trade Center on September 11, 2001, when the twin towers were attacked.
Flaks' experience during the 9/11 crisis helped shape his leadership approach during the COVID-19 pandemic. As CEO of Hartford HealthCare, he led the organization through another unprecedented crisis, focusing on the well-being of patients and staff rather than economics. Flaks believed that taking care of people was the fundamental purpose of Hartford HealthCare, and the organization prioritized scouring the globe for critical, life-saving PPEs during the pandemic.
Flaks' leadership during the pandemic was characterized by careful planning, attention to data, use of technology, and the inclusive elevation of voices from at-risk communities. He aimed to create a new normal that sets a better standard for the healthcare system, making it more equitable, convenient, engaging, and prepared for crises.
Under Flaks' leadership, Hartford HealthCare has received recognition for its quality. The organization was awarded the 2025 American Hospital Association Quest for Quality Prize, showcasing its commitment to excellence in healthcare. Flaks' contributions as COO and President have undoubtedly played a significant role in shaping Hartford HealthCare's success and reputation.
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Frequently asked questions
Jeffrey A. Flaks is the President and Chief Executive Officer of Hartford HealthCare.
Jeffrey Flaks has been in the role of President since 2016, previously working as the COO. He has helped build Hartford HealthCare over the last 20 years.
Under Flaks' leadership, Hartford HealthCare has become a top healthcare system with a focus on quality, safety, and continuous improvement. The organisation has received A grades for safety across all seven of its hospitals and strives to ensure healthcare accessibility within 10 miles of every Connecticut resident.
Flaks' philosophy is "to be the best at getting better", focusing on daily improvement rather than singular accomplishments.
