Claire Dawson
Knoxville, Tennessee, is home to several high-quality hospitals, including the University of Tennessee Medical Center, East Tennessee Children's Hospital, and Roane Medical Center. If you have a complaint about a healthcare professional or hospital in Knoxville, you can file a complaint with the Tennessee Department of Health. Complaints may be filed anonymously, but you must provide enough information for a review of the issues. All complaints are reviewed within three business days, and you will be provided with a complaint number.
| Characteristics | Values |
|---|---|
| How to report a concern | File a complaint online or via paper |
| Anonymity | Yes, but enough information must be provided for an adequate review |
| Review process | All complaints received within the Office of Investigations are reviewed within 3 business days, then passed to the board's consultant and attorneys for the board |
| Contact | Call: 865-215-5555, Email: [email protected] |
| Address | Main Office 140 Dameron Ave, Knoxville, TN 37917 |
| Hours of Operation | Monday-Friday 8 a.m.-4:30 p.m. Some clinics have extended hours |
| Hospitals in Knoxville | University of Tennessee Medical Center, East Tennessee Children's Hospital, Roane Medical Center, Jefferson Memorial Hospital |
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What You'll Learn
Complaints about practitioners
In Knoxville, Tennessee, complaints about licensed healthcare practitioners can be filed with the Tennessee Department of Health's Health Related Boards. These boards are responsible for examining, licensing, and overseeing the practice of individual licensees. Complaints can be filed by patients, family members, peers, facilities, law enforcement, pharmacists, and individuals who request to remain anonymous.
The complaint process involves submitting an Allegations Report with sufficient information to allow for a thorough review of the issues and a potential investigation. This can be done anonymously, but the Office of Investigations will not provide status reports for anonymous filings. All complaints received are reviewed within three business days, followed by further review by the board's consultant and attorneys.
If additional information is required to determine if a violation has occurred, a field investigation may be requested, and the investigator may contact the complainant. The attorneys represent the interests of the State and the boards to protect citizens from harm, not the personal interests of the complainant.
It is important to note that the boards cannot assist with civil or criminal matters and do not represent individuals. Their focus is on disciplinary action to prevent further problems and protect future patients. Disciplinary action may include controlling a practitioner's ability to practice in the state of Tennessee. However, they cannot impose criminal penalties, and individuals seeking monetary remedies should consult a private attorney.
The complaint forms can be submitted online or through physical mail. For online submissions, a copy of the complaint form will be automatically sent via email. For physical submissions, it is recommended to make a copy for personal records as all materials become the property of the State of Tennessee and cannot be returned.
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Anonymous reporting
If you wish to report a hospital in Knoxville, Tennessee, you can do so anonymously. The Tennessee Department of Health has the authority to enforce the statutes of various licensing Health Related Boards, which examine, license, and oversee the practices of individual licensees.
You have the right to file a complaint against a licensed healthcare professional if you believe they have violated the practice act or the rules of their profession. You may file a complaint without revealing your identity, but you must provide enough information to allow for a review of the issues and a potential investigation.
Complaints are received from the general public, insurance companies, hospitals, other healthcare facilities, health professionals, and the news media. These complaints are taken seriously and are reviewed by a competent professional licensed in the relevant field, as well as an attorney working on behalf of the relevant licensure board.
If you wish to remain anonymous, note that the Office of Investigations will not be able to provide status reports for allegations made in anonymous filings. However, your name will not be revealed to the practitioner, even if it is included in the complaint.
To file a complaint, you can use the online form or download the relevant form for your specific concern, such as the EMS Complaint/Investigation Form or the Pharmacy Complaint Form. You can also contact the Health Department of Knox County, Tennessee, via phone or email, or visit their main office at 140 Dameron Ave, Knoxville, TN 37917.
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Complaint process
If you wish to report a hospital in Knoxville, Tennessee, you can file a complaint with the Tennessee Department of Health. This can be done anonymously, but enough information must be provided to allow for a proper review and investigation.
Complaints can be made against licensed health care professionals when there is a belief that they have violated the practice act or the rules of their profession. The complaint will be reviewed by a competent professional licensed in the relevant field, as well as an attorney working on behalf of the licensure board.
Complaints can be filed online or on paper. If filing a paper complaint, it is recommended that you make a copy for your records. All materials received become the property of the State of Tennessee and cannot be returned.
Once a complaint is filed, you will be provided with a complaint number. The Office of Investigations reviews all complaints within three business days, after which the complaint is reviewed by the board's consultant and attorneys. If more information is required, the complainant may be contacted by office staff or an investigator.
The Tennessee Practice Acts allow the licensing boards to act on behalf of the people of Tennessee. When disciplinary action against a practitioner is deemed necessary, the action focuses on the prevention of further issues with the practitioner and the protection of future patients.
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Disciplinary action
If you wish to report a hospital in Knoxville, Tennessee, you can file a complaint with the Tennessee Department of Health. The Department has the authority to oversee various licensing Health Related Boards, which are responsible for examining, licensing, and overseeing the practice of individual licensees.
The Health Related Boards are responsible for investigating alleged violations of the Practice Act and the rules of a profession. They also have the power to discipline licensees found guilty of such violations. Disciplinary action is focused on preventing further issues with the practitioner and protecting future patients.
You have the right to file a complaint if you believe a licensed healthcare professional has violated the Practice Act or the rules of their profession. You can file a complaint without revealing your identity, but you must provide enough information to allow for a proper review and potential investigation. All complaints received are taken seriously and are reviewed by a licensed professional and an attorney.
If you are a patient at a hospital in Knoxville, Tennessee, you have certain rights, including the right to considerate and respectful care, appropriate pain assessment and management, and the right to be well-informed about your illness and possible treatments. You also have the right to privacy and security, and to expect that your treatment records are confidential.
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Hospitals outside Knoxville
If you have a concern about a hospital in Knoxville, Tennessee, you can file a complaint against a licensed healthcare professional. The Tennessee Department of Health has the authority to review and act upon complaints from the general public. You may choose to remain anonymous, but you must provide enough information for an adequate review. All complaints received by the Office of Investigations are reviewed within three business days.
There are several hospitals outside Knoxville that serve the surrounding areas. These include:
- Blount Memorial Hospital
- East Tennessee Children's Hospital, a 152-bed facility that is the only Comprehensive Regional Pediatric Center (CRPC) accredited by the Joint Commission
- Fort Loudoun Medical Center
- Methodist Medical Center of Oak Ridge
- Ridgeview Psychiatric Hospital and Center
- Roane Medical Center, a not-for-profit hospital with 54 private patient beds that received a five-star rating from Knox News
- Jefferson Memorial Hospital, part of the Tennova Healthcare Network, which primarily serves Lakeway area residents
These hospitals are equipped to provide quality care for various needs, from paediatric care to psychiatric treatment.
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Frequently asked questions
You can file a complaint against a licensed healthcare professional in Knoxville, Tennessee, by filling out an online complaint form or by downloading and submitting a complaint form. You can also contact the Health Department of Knox County, Tennessee, via phone or email.
All complaints received within the Office of Investigations are reviewed within three business days. Your name, as the complainant, will not be revealed to the practitioner. If additional information is required, you may be contacted by office staff or an investigator.
Yes, you may file a complaint without revealing your identity. However, you must ensure that you provide enough information in the Allegations Report to allow for an adequate review, including an investigation if required.
