Jordan Ellis
A hospitality resume should be concise, well-organised, and tailored to the role you're applying for. It should showcase your experience, skills, and passion for the industry. When writing your resume, it's important to consider the format and design, as well as the content. Keep your resume to a maximum of two pages and use a simple, classic font to ensure it looks neat and professional. Include your personal details, such as your name, contact information, and any relevant links. Showcase your qualifications, diplomas, and certificates, as well as any relevant training or courses. Highlight your soft skills, such as customer service and communication, and technical skills, such as wine knowledge or point-of-sale programs. List your work experience in reverse chronological order, focusing on the most relevant roles and highlighting your most impressive skills and achievements. Finally, proofread your resume carefully to ensure it is free of errors and save it as a PDF for online applications.
| Characteristics | Values |
|---|---|
| Length | 1-2 pages |
| Format | |
| Font | Classic and non-overused, e.g. Calibri, Cambria, Helvetica, Garamond, Palatino |
| Margins | 1-inch |
| Line spacing | 1.15 |
| Personal details | Name, phone number, email address, city and province or territory, and any relevant links to your digital portfolio or professional website |
| Photo | Yes, but professional |
| Hobbies and interests | Yes, if relevant to the role |
| Qualifications | Diplomas, certificates, degrees, and relevant courses |
| Training | Yes, if it has aided the development of your interpersonal skills |
| Work experience | List in reverse-chronological order, starting with the most recent |
| Achievements | Use action words like "managed", "led", "improved", or "increased" |
| References | Yes, especially from people in the hospitality sector |
| Summary | 2-3 sentences, including your skills and experience |
| Skills | Technical, soft, and language skills |
| Passion | Yes, for hospitality and your career goals in the industry |
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What You'll Learn
Keep it concise
Keeping your resume concise is vital when applying for a job in the hospitality sector. Recruiters want to be able to quickly and easily scan your resume to see if you are a strong candidate for the position. As such, you should aim to keep your resume to a maximum of two pages in length. One page is best for low-entry positions such as kitchen hand or service jobs.
Your resume should be well-organised and easy to read. Use a clean, professional layout with clear headings for each section. Keep content concise by using bullet points to break up large sections of text. Use action words like "managed", "led", "improved", or "increased" to make your resume sound more dynamic and engaging.
Employers will be looking for relevant experience, so tailor your resume to each job application. Focus on the skills and experiences that match the job requirements and use the same terminology as the listing. For example, if a hotel is seeking someone with "multitasking" and "customer service" skills, emphasise your ability to juggle multiple tasks and provide excellent guest service.
When describing your work experience, list your professional title, previous workplace, its location, and the period you worked there. Only include the jobs that are most relevant to the position and showcase your most impressive skills and experience. If you don't have direct hospitality experience, list similar roles and highlight any transferable skills. For example, if you're applying for a role as a server and have worked in retail, include that experience and highlight the customer service skills you've gained.
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Include a personal profile
A hospitality resume should be concise, detailed, and professional. It should highlight your skills, experience, and qualifications relevant to the job you're applying for.
A personal profile or summary is often considered the hardest part of a resume to write. This is where you give the employer a glimpse of your personality and convince them why you're the right person for the job. It should be authentic and customised for the job you're applying for. Ask yourself what makes you a suitable candidate for the job and try to include your skills, qualifications, and personality traits in this section.
For example, you could mention the number of years of experience you have in the hospitality industry, your certifications, and the personality traits that help you succeed. If you have professional experience, you can demonstrate your industry knowledge in your summary. For instance, "Hospitality professional with 6+ years of experience operating the front desk. Knowledgeable about best industry practices and company policies, and always seeking to improve customer experience."
If you're a recent graduate or don't have much professional experience, you can focus on your relevant academic experience instead. For example, if you have a hospitality degree, make sure to showcase it in your education section. Otherwise, target the position-specific skills you'll need. You can also mention jobs that use similar skills, such as retail jobs, which are good preparation for hospitality roles as they focus on customer experience.
Your personal profile should be two to three sentences long. You can also include a small photo of yourself at the top of the resume, but make sure it's a professional headshot.
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Highlight relevant experience
The hospitality sector is one of the most dynamic and varied industries, with roles varying from waitresses, receptionists, bar staff, and travel operators to sales staff. To land the job you want, you need to show the hiring manager why you are qualified for the role.
When writing your resume, it is important to keep it concise and clear. Unless you have worked in the industry for over 20 years, your resume should be a maximum of two pages, and one page for entry-level positions. Each job does not need a lengthy description. Instead, use bullet points to highlight your key achievements and responsibilities for each job.
If you have professional experience, you can demonstrate your industry knowledge in your resume summary. For example, you could write: "Hospitality professional with 6+ years of experience operating the front desk. Knowledgeable about best industry practices and company policies, and always seeking to improve customer experience." If you do not have much professional experience, you can focus on your relevant academic experience instead. For example, if you are applying for a job in hotel restaurant management, you could write: "Food Service Management graduate with outstanding customer service skills and 2+ years of experience working in both small and large establishments of varying styles."
In addition to professional experience, you can also include any internships or volunteer work you have done that has helped you develop your interpersonal skills. For example, if you have experience as a youth leader at a local scout camp, you can highlight the communication, teamwork, leadership, and delegation skills you gained in that position.
Finally, make sure to include any relevant certifications or qualifications, such as a food and beverage handler's license or a degree in hospitality management.
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List your qualifications
A hospitality resume should be concise and well-organised, with clear headings for each section. It should be no longer than two pages and should be saved as a PDF.
The qualifications section is where you can showcase your diplomas, certificates, and degrees. If you have a hospitality degree, be sure to highlight this. If you are a recent graduate or don't have much professional experience, focus on your academic experience and any position-specific skills you have. For example, if you're applying for a job in hotel restaurant management, you could write: "Food Service Management graduate with outstanding customer service skills and 2+ years of experience working in both small and large establishments of varying styles."
If you have professional experience, you can demonstrate your industry knowledge in your resume summary. For example: "Hospitality professional with 6+ years of experience operating the front desk. Knowledgeable about best industry practices and company policies, and always seeking to improve customer experience."
You should also include any relevant courses you have taken that would be useful for the job, such as first aid, Responsible Service of Alcohol, or an online social media course. Language skills are also an asset, as they allow you to communicate with more customers.
If you don't have much work experience in hospitality, you can list similar roles and highlight any transferable skills. For example, if you're applying for a role as a server and have worked in retail, include that experience and emphasise the customer service skills you've gained.
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Proofread and format
The format and design of your resume can complement your skills and make you more memorable to recruiters. You should aim for a clean, professional, and well-organised layout that reflects your attention to detail. Use a simple, classic, and non-overused font such as Calibri, Cambria, Helvetica, Garamond, or Palibri, and a one-inch margin. A 1.15 line spacing is recommended.
Your resume should be concise, clear, and easy to read. Use bullet points to break up large sections of text. Keep your resume to a maximum of two pages, and only go beyond this if you have extensive experience in the industry. For entry-level positions, one page will suffice.
Your personal details should go at the top of your resume. Include your name, city, province or territory, phone number, and email address, and any relevant links to your digital portfolio or professional website. Make your name bold or slightly bigger than the rest of the text. Leave out your date of birth and nationality. You can also include a small professional headshot.
When you're finished, proofread your resume thoroughly to fix any spelling or grammatical errors. Save it as a PDF for online applications, and keep an editable version to customise for different jobs.
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Frequently asked questions
Your resume should be one to two pages long. If you have less than 20 years of experience, keeping your resume concise will increase your chances of getting the job.
You can use any format as long as you can export it in .pdf or .doc format. A classic, non-overused font such as Calibri, Cambria, Helvetica, Garamond, or Palatino will ensure your resume looks neat and professional.
Include your name, city, phone number, email address, and any relevant links to your digital portfolio or website. You should also include your qualifications, diplomas, certificates, and degrees. If you have little professional experience, focus on your academic background and any transferable skills.
Tailor your resume to the job by highlighting the skills and experiences that match the job requirements. Use clear headings for each section, and break up large sections of text with bullet points.
